HobbyKing.com New Products Flash Sale
Reply
Thread Tools
This thread is privately moderated by lb.man, who may elect to delete unwanted replies.
Old Oct 13, 2012, 09:17 AM
fly low be happy
lb.man's Avatar
United States, CA, Shasta Lake
Joined Sep 2009
138 Posts
Discussion
Bad Customer Service

First off, This is a rant about poor customer service, I will try not to mention anybody's names, or products. And try my hardest to keep this civil. Last April I decided to try building 30cc sized airframe And I did the normal researching on all the forums that i could find pertaining to the airframes of my choice. Got a lot of useful info, thank you to all that continually post on these sites. So I gathered all of my new found info and made decisions about what products should go into my new project. Component choices where made based on experiences of similar products that I have used in the past, with only one complaint, they ran hot in the summer time. Ambient temps where I fly reach 105-110 regularly. But that is no reason to stay inside and fly on the sim. So my new component worked beautifully all summer 120+flights since may Then I find a problem with my new component. A failed glue joint. So I start thinking to myself, did I push the limits of said component to hard? Was my set up correct? So I contact the manufacturer, and they reply back to me in a few days, no worries box it and send it with a note. Cool. Well 6 days later I get a confirmation on the delivery from USPS. Nothing from the manufacturer So I email them, and wait, and wait. Well 9 days later after several emails, and voice mails just trying to figure out if my component actually made it to the right address. I get an email from the manufacturer. Good news, I was not abusing my component. My set up was one of the recommended setups. The problem was a known issue with adhesives that they use, and that they are still not happy with the adhesive that they use or any that they have tried Anyhow, I was told that they would get right on the repair 10 days later check on status, no reply. 4 days later receive an email, hey waiting for glue to dry should have rebalanced and shipped out in a day or 2. Well that was 10 days ago. And guess what? still no replies to any attempts at contacting them. And worst of all I am seriously considering buying one of their new products that they are devoloping , even with known issues these components are in my opinion the best. Just not happy with the support.Well thanks for listening,Have a great day. FLY LOW AND BE HAPPY Mike Lb.
lb.man is offline Find More Posts by lb.man
Reply With Quote
Sign up now
to remove ads between posts
Reply

Thread Tools

Similar Threads
Category Thread Thread Starter Forum Replies Last Post
Discussion Frustrated with Revolectrix/FMA Customer Service / Warranty Service teryn1 FMA Direct 8 Aug 17, 2012 11:49 AM
Discussion Bad Products, and bad customer service snipeworm Nitro Planes 13 May 09, 2012 04:59 PM
Careful! EspritModels - horrible bad bad costumer service. My story. marknopfler Vendor Talk 105 May 05, 2012 05:56 PM
MILEHIGHWINGS bad customer service ignacj Simulators 27 Mar 31, 2009 08:59 AM
Aeromicro's BAD customer service good-rc-flyer Vendor Talk 58 Oct 26, 2002 03:57 PM