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Old Jul 31, 2012, 04:15 AM
Plowin Dirt
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USA, WA, Benton City
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Stupid Vendors

I'm going to go off on my high horse again. I'm fed up with a couple of things.
  1. Mandatory registration of vendors just to buy from them
  2. Refusal to develop payment thru PayPal
What part of I don't want to register with your website don't you understand? I don't 'want', nor should be 'required' to login to to your stinkin site just to buy something. I don't want nor need you to have any personal info. I have no assurance you can guarantee my data is secure. Something there you aren't able to understand?

Secondly, IF you opt to have a way to purchase via PayPal, then let it be through PP and quit your forced registration just to pay for the products I'd like to buy. All the info you need to ship is via PP and your 'needing' anything else is absolute bulls#(&%*. You have the money and the shipping addy but you demand more? Kiss off! You are being fricking idiots!

I know, and am aware, there are websites that provide discounts for repeat business (with registration) and that's fine. But until I so choose to utilize such site (s) then quit trying to ram your policies up my backside. Otherwise, you've certainly lost my business and the business of how many others?

Dan
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Old Jul 31, 2012, 05:34 AM
Euphoric flights
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United States, NY, Fredonia
Joined Aug 2011
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Amen!

I had a similar complaint regarding the negligence of vendors or shall I say the failure of adapting to newer methods of business.

My case was the use of a prepaid visa card, the man insisted that I keep trying to use paypal. I know contrary to your post but similar in a way.

I said, I was rejected because there is no billing address for such a card.
The man seemed to have no idea what I was trying to tell him and as a result, he also lost my business. Currency is currency it comes in many forms but it still has the same value. ( except between countries perhaps ).
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Old Jul 31, 2012, 07:46 AM
Joined Jan 2004
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Originally Posted by GreenAce92_v2 View Post
Amen!

I had a similar complaint regarding the negligence of vendors or shall I say the failure of adapting to newer methods of business.

My case was the use of a prepaid visa card, the man insisted that I keep trying to use paypal. I know contrary to your post but similar in a way.

I said, I was rejected because there is no billing address for such a card.
The man seemed to have no idea what I was trying to tell him and as a result, he also lost my business. Currency is currency it comes in many forms but it still has the same value. ( except between countries perhaps ).
The problem with a prepaid credit card is that the security systems that most vendors use include address verification. No address verification can be done, but the vendor pays the highest fees for this and the fraud rate increases quite a bit. In these situtaions, the vendor can run the prepaid credit card manualy and get an approval. Since the address verification can be skipped by running the card manualy, the vendor will still pay higher fees.
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Old Aug 02, 2012, 04:00 AM
Plowin Dirt
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USA, WA, Benton City
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Originally Posted by RC Accessory View Post
The problem with a prepaid credit card is that the security systems that most vendors use include address verification. No address verification can be done, but the vendor pays the highest fees for this and the fraud rate increases quite a bit. In these situations, the vendor can run the prepaid credit card manually and get an approval. Since the address verification can be skipped by running the card manually, the vendor will still pay higher fees.
Let's ignore the aspect of the pre-paid card for the purpose of this discussion and focus on what GreenAce92_v2 commented on. Specifically, "...or shall I say the failure of adapting to newer methods of business."
Per his comment, therein lies the problem, vendors are not adapting. It's just that simple. Please feel to explain just WHY I should be mandated to create an account to make a purchase from any vendor!

Would you, as a consumer, submit to creating an account at every local mini mart in order to purchase gas? It's certainly one in the same that the on-line vendors are asking for. Or more correctly, requiring. It's ludicrous to say the least.

Purchasing heli parts has been the most dismal from my perspective. There are no vendors I'm currently aware of that will allow me to purchase parts and checkout via a Paypal account without a mandatory registration or even worse, a mandatory account just to buy from them. That's just insane!

Even your own website requires an account just to buy something from you. WHY? If a buyer has a PP account, then let them process the purchase via PP and quit putting a burden on the consumer. What part of that is so difficult to understand? IF, and it's a big IF, I wanted an account with any vendor, I'd register., otherwise..

The average consumer has no guarantee their data is secure when the info is on your (or other small business web sites)
At least with PP accounts, there's an infrastructure there that's probably more secure then a given website. Granted, there is the availability for the businesses to garner every bit of info from the purchaser while utilizing PP. But one would hope the business would not be so coniving to do so. As in the business CAN grab the bank account #'s and other info while processing thru PayPal and that really stinks. Irrespective of that, online vendors had better adapt or lose the business. In my case, there's been a significant loss of dollars to online vendors because of poor website policies regarding payments.

As long as online vendors continue to utilize antiquated methods of payments, then it's their loss. I'd certainly be willing to bet that the 1st vendor to offer easy and unobstructed payment methods will have a significant increase in revenue. Just my 25 cents worth..

Dan
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Old Aug 02, 2012, 05:56 AM
Joined Jan 2004
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Originally Posted by deckert View Post
Even your own website requires an account just to buy something from you. WHY? If a buyer has a PP account, then let them process the purchase via PP and quit putting a burden on the consumer. What part of that is so difficult to understand? IF, and it's a big IF, I wanted an account with any vendor, I'd register., otherwise..
My web site does not require registration.

Quote:
Originally Posted by deckert View Post
The average consumer has no guarantee their data is secure when the info is on your (or other small business web sites)
That is incorrect. You can check the security certificate by a simple click and see what level of security the vendor has. Our web site uses the Extended Validation SSL certifciate which is the highest level of SSL certificate available and our certificate as a $1M gauarantee.


Quote:
Originally Posted by deckert View Post
At least with PP accounts, there's an infrastructure there that's probably more secure then a given website. Granted, there is the availability for the businesses to garner every bit of info from the purchaser while utilizing PP. But one would hope the business would not be so coniving to do so. As in the business CAN grab the bank account #'s and other info while processing thru PayPal and that really stinks. Irrespective of that, online vendors had better adapt or lose the business. In my case, there's been a significant loss of dollars to online vendors because of poor website policies regarding payments.
Paypal accounts get hacked all the time. I know many, many vendors that will only ship to the confirmed Paypal address and only if the Paypal account is verified. Paypal's protection is BS for the vendor. Every vendor I see at the trade shows would drop Paypal in a heartbeat if they could.
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Old Aug 03, 2012, 01:17 PM
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RC Accessory--My web site does not require registration.
My apology. I clicked the checkout at the top of the page. That opened the 'fill in the blanks page'. Clicking the PayPal logo puts a buyer into PayPal.

Quote:
That is incorrect. You can check the security certificate by a simple click and see what level of security the vendor has. Our web site uses the Extended Validation SSL certifciate which is the highest level of SSL certificate available and our certificate as a $1M gauarantee.
Very true. My comment was rather mis-leading. I made the statement because smaller vendors generally lack the where-with-all (funding/expertise) to establish a secure network compared to a larger organization. There's a big difference between a secure connection and a secured network. Although large institutions are prime targets for getting hacked (there's more data available there) most have full time IT staff because they have the funding.

Quote:
Paypal accounts get hacked all the time. I know many, many vendors that will only ship to the confirmed Paypal address and only if the Paypal account is verified. Paypal's protection is BS for the vendor. Every vendor I see at the trade shows would drop Paypal in a heartbeat if they could.
Personally, I utilize the confirmed & verified PP address and have had no problems for the past several years. You are correct wherein PP accounts get hacked.

While I'm ignorant on the issues the vendors face using PP, I'm fully aware of the problems the buyers have to deal with. Disputes being the absolute worst and the fees being the 2nd. Thankfully, I've only had 2 disputes over the years and those were Ebay purchases and not anything from RCG. My comment of, "vendors had better adapt or lose the business.", is nothing more then the businesses need to offer an easier way for the consumer to purchase. Forced registration is not my perception of making it easy on the consumer.

Thankfully, your site is one of a few (RC related) that allow consumers to purchase without creating an account. The seven or so Heli RC sites I'd like to purchase from have effectively lost my business just because of forced registration.

Dan
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Old Aug 03, 2012, 04:40 PM
Euphoric flights
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If I may be excused in asking what he difference between a PayPal account and a standard Mastercard ( any sort of plastic ) debit/creditcard?
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Old Aug 09, 2012, 09:26 PM
Euphoric flights
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United States, NY, Fredonia
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Just to add to examples

TowerHobbies does this mandatory sign in, then they send their catalogs to your house every month. I think you can ask to have them not be shipped.
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