HobbyKing.com New Products Flash Sale
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Old Jul 17, 2012, 01:55 PM
Registered User
Fort Wayne, IN
Joined Sep 2006
30 Posts
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What do I have to do to get Castle to respond?/ Thanks for your patience...

I am trying to buy replacement cases for three ICE ESCs. I have left voice messages with CC, and sent emails to sales@castlecreations.com and repairs@castlecreations.com.

I cannot get a response.

Does anyone know of another path to get in touch with these guys?

Thanks,
Chris
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Old Jul 17, 2012, 02:21 PM
Registered User
Chicago 'burbs
Joined May 2006
1,683 Posts
did you see this thread on this forum on what sounds like is the same request as yours?

http://www.rcgroups.com/forums/showthread.php?t=1685671
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Old Jul 17, 2012, 02:37 PM
Registered User
Fort Wayne, IN
Joined Sep 2006
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Yes, I did. And I sent email to the same place.

Hoping Castle support will chime in here.
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Old Jul 17, 2012, 02:59 PM
A man with too many toys
United States
Joined Feb 2001
17,011 Posts
Quote:
Originally Posted by ChrisMH View Post
I am trying to buy replacement cases for three ICE ESCs. I have left voice messages with CC, and sent emails to sales@castlecreations.com and repairs@castlecreations.com.

I cannot get a response.

Does anyone know of another path to get in touch with these guys?

Thanks,
Chris
During this time of year they are very busy so it may be several weeks or never when they get back to you.

Call 913-390-6939 and select the sales (option 3). Thatís by far the fastest way to get what you want. Donít leave a message (another black hole) Ė if they are not in call back later.

http://www.castlecreations.com/support/contact.html



.
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Old Jul 17, 2012, 04:39 PM
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Fort Wayne, IN
Joined Sep 2006
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It figures...right after I post this they respond!

So, I guess that's good.

I must need more patience.

Chris
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Old Jul 20, 2012, 05:38 PM
Registered User
Fort Wayne, IN
Joined Sep 2006
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To follow up, I have already received the replacement cases I needed. So, once you get in touch, customer service is fantastic.

Chris
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Old Jul 21, 2012, 09:07 AM
Castle Support
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USA, GA, Statesboro
Joined Oct 2007
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Quote:
Originally Posted by ChrisMH View Post
To follow up, I have already received the replacement cases I needed. So, once you get in touch, customer service is fantastic.

Chris
Thanks for your follow up... I believe 2 people have been out sick in the repair department....

Thanks for your patience...
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