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Old May 22, 2012, 05:22 PM
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Banana hobby is knowingly shipping planes with missing parts.

Just got well just got a T28 from banana hobby.

And the clevises, pushrods and control horns are missing from the box.

After doing a search here in rcgroups i come to find that this is not a single rare problem. It is a KNOWN PROBLEM with this T28.

Yet banana keeps selling and shipping these incomplete planes.

This is not the first time I have had problems with banana. But it sure is the LAST time. This is the last order i will ever place with banana.
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Old May 22, 2012, 07:31 PM
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HI texbird, we do not purposely ship items with missing parts unless it is a clearance item and for those the reason its listed in clearance is listed on the website, may I have your order number so we can send the missing parts please?

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Originally Posted by texbird View Post
Just got well just got a T28 from banana hobby.

And the clevises, pushrods and control horns are missing from the box.

After doing a search here in rcgroups i come to find that this is not a single rare problem. It is a KNOWN PROBLEM with this T28.

Yet banana keeps selling and shipping these incomplete planes.

This is not the first time I have had problems with banana. But it sure is the LAST time. This is the last order i will ever place with banana.
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Old May 22, 2012, 10:34 PM
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Originally Posted by Banana Hobby CSR View Post
HI texbird, we do not purposely ship items with missing parts ...
I have PMed you.

1. if you read the thread for this plane there are statements that people routinely receive this plane with these parts missing and that this has been going on for a while.

2. One guy posted that he ordered TWO of these T28s and BOTH were missing these exact same parts.

3. The first summary post in the thread even warns people about these routinely missing parts in the T28 and even lists Dubro parts numbers and photos so you can go buy our own replacement parts! They would not be doing this for a rare problem.

4. The box i received wasn't even sealed - it had obviously been opened and looked at, the lid's lock-down tabs were not even put back into place. Yet it was still shipped to me.

I thought that by now, surely banana would not still be shipping these this way - boy was I wrong...

And its not a matter of the money, its the principle of the thing....
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Old May 28, 2012, 07:00 AM
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Annnnnnd no response from Banana.
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Old May 29, 2012, 01:40 PM
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Actually we did respond to him, if you read his last post he stated that he pmed me, therefore his private message was responded to and a parts request was submitted for the missing parts to be sent to him.

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Originally Posted by phlyers View Post
Annnnnnd no response from Banana.
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Old May 29, 2012, 01:58 PM
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Awesome
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Old Jun 08, 2012, 03:08 PM
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NOT AWESOME

i have still never received the promised replacement parts!

Here is the PM she sent me NINE DAYS AGO

MAY 29: "Hi texbird, just letting you know that I am checking with the parts department to find out what the parts haven't gone out yet, and I will try and get you the tracking by the end of the day today."

Not only did banana NOT reply by the end of the day - here it is NINE DAYS LATER and still no reply AND STILL NO PARTS!

Banana Hobby = broken promises
broken promises
broken promises
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Old Jun 08, 2012, 09:35 PM
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Yea I know man. I said awesome in response to Banana Hobby because apparently he had time to tell me that he responded to your PM. Glad they followed through

I hope your situation gets resolved. I do know that I will never buy anything from them after hearing all the negative feedback.
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Old Jun 18, 2012, 12:14 AM
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Quote:
Originally Posted by texbird View Post
NOT AWESOME

i have still never received the promised replacement parts!

Here is the PM she sent me NINE DAYS AGO

MAY 29: "Hi texbird, just letting you know that I am checking with the parts department to find out what the parts haven't gone out yet, and I will try and get you the tracking by the end of the day today."

Not only did banana NOT reply by the end of the day - here it is NINE DAYS LATER and still no reply AND STILL NO PARTS!

Banana Hobby = broken promises
broken promises
broken promises

oh darn,your not being a good customer and forgetting and moving on.it much better for banana if you forget and sweep it under the rug.
i honestly dont understand how they stay in business.im sure they get big mark downs from the factory for kits missing parts.but they wont pass it on to the people that it matters.DONT LET UP.
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Old Jun 18, 2012, 04:43 AM
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Originally Posted by flyrcusa View Post
oh darn,your not being a good customer and forgetting and moving on.it much better for banana if you forget and sweep it under the rug.
i honestly dont understand how they stay in business.im sure they get big mark downs from the factory for kits missing parts.but they wont pass it on to the people that it matters.DONT LET UP.
I wonder if the kits they ship with missing parts are from times like this where someone tells them they're missing something and they just go rooting through the box, get the part and ship it out and forget that the box they took parts from isn't complete anymore. Like I said in another rant thread these are companies that carry the cheap parts, batteries, motors, etc and they dont give a crap about customer service.
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Old Jun 21, 2012, 09:20 PM
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Originally Posted by phlyers View Post
I wonder if the kits they ship with missing parts are from times like this where someone tells them they're missing something and they just go rooting through the box, get the part and ship it out and forget that the box they took parts from isn't complete anymore. Like I said in another rant thread these are companies that carry the cheap parts, batteries, motors, etc and they dont give a crap about customer service.
roger that. its a big 10-4 over
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Old Jun 26, 2012, 09:04 PM
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still no replacement parts as the Banana rep promised
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