Originally Posted by sgtdirt

10+ orders from from them and zero problems. i may have to put in another order as my supplies and kit levels have dipped.
don't bother wishing me luck. these vendors CS is bullet proof.

did i mention that i have met Bill Stevens (the owner of SA). yep, chatted with him in person on several occasions. heck, i even had coffee and donuts with him once. to bad i can't say the same for those "worlds away" vendors. sad...really sad.

Oh man, Oh man, I wish I was you! I am now so jealous. Really man, what would we be without you. C'mon, you must have more awesome stories to tell.

Pls do open a new thread to tell us about it. Again, so jealous. drooling now.

Originally Posted by rcalldaylong

Oh man, Oh man, I wish I was you! I am now so jealous. Really man, what would we be without you. C'mon, you must have more awesome stories to tell.

Pls do open a new thread to tell us about it. Again, so jealous. drooling now.

i probably do but it's kinda late here and i'm a little pooped. sorry, maybe another time.
besides that, there are many, many threads about the positive transaction for SA in the Parkflyer forum. use the search function provided by RCG and surf around this giant site, you're bound to stumble on a SA thread.
here's a great idea, you should give them a try and post the experience in this thread.

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Originally Posted by sgtdirt

ok, ok...just one more story...




this one time at band camp...uummm...i mean...errr ....wait a second, wrong site. oops, sorry.

do you need help?

Originally Posted by rcalldaylong

do you need help?

uumm...wut?

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Originally Posted by rcalldaylong

Yea. you need help.

oookkkk....what ever you say.

wow! would you look at what is on the first page, right in the very middle (hard not to see it).
Phone Support Hours: Weekdays 10A-5P MST : 719-387-4187
as a matter of fact. there's a whole page dedicated to customer service.

great models, friendly service...geez, what more can a customer want?

i have to get my "hobby fund" under control. there are some items in my cart that i need.

Originally Posted by rcalldaylong

Oh man, Oh man, I wish I was you! I am now so jealous. Really man, what would we be without you. C'mon, you must have more awesome stories to tell.

Pls do open a new thread to tell us about it. Again, so jealous. drooling now.

ok, since your begging...

here's another great company. Brian is a super nice guy and has met all my requests for help with a friendly response.
http://www.mountainmodels.com/

Dirt,

Sir, I see you are very active tonight. Pls do tell us more about the great vendors out there.

Nothing like getting over the "grey" period.

No one will ever agree on expectations on vendors because everyone has different expectations. Some get angry over it, other don't.

Mark

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Originally Posted by sgtdirt

i respectfully disagree. i would say that good CS is always an expectation no matter level or volume of a vendor.

But your expectation on what is "good" CS is not necessarily the same for everyone sgtdirt? I don't believe a vendor should pay return shipping on anything and see zero correlation to quality of CS because they choose not too. Stuff happens, big deal, it's not the end of the world. I don't believe in so called "implied warranty" or that a vendor should provide some form of bribe to an error by blindly sending freebies for simple inconvenience. This is just me, each to their own. I believe it's that very "good CS" thats killing many Businesses.

I beleve an organizations CS should simply do what they outline they will do, nothing more, nothing less. For example if MY APC props turn up damaged from Tower I wouldn't even consider contacting Tower. They had a nice little popup that said if the props are damaged or incorrect it's best to contact APC direct. I'm sure if I jumped up and down and posted a triade of "Tower sucks" posts on the internet I might feel something and who knows they might even do something. I don't see the point, I agreed to not involve them when I made the purchase.

If a Vendor states in their Terms and Conditions that they won't refund postage on returns then I guess they are saying they won't refund postage on returns. I personally go along with what I agree with.

Mark

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