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But HH's excellent customer support wins my business. ![]() Quote:
You make it sound as if there's actually something wrong with preferring quality things & buying local, when possible. There is surely nothing wrong with wanting high-quality stuff - and supporting local business when possible is an excellent thing to do. I like solid, well-engineered products from companies with strong customer support, who still reward their engineers for making things better than 'just good enough to get by'. I like real wood cabinets, doors, and floors. I strongly believe that outsourcing & endless cost-cutting is the root-cause of many problems over here. I hate buying stuff that doesn't last. So I vote with my paycheck. I try to buy as much of what I need for daily living as I can from locally-owned companies. I try to shop at businesses that are known for treating their workers well & providing good benefit plans. I support my local hobby shops. I have an American-made lawnmower and snow-blower - both made by family-owned, private businesses. I don't buy Chinese radios. I don't buy Chinese stereo or video gear. And I don't buy Chinese replacement parts for my cars, either. Experience has taught me that there is usually a large difference in quality & longevity between "bargain" parts & the good stuff. At the office, I make a point to buy what we need for our R&D work from Minnesota companies first, and US companies second. There is certainly nothing at all wrong with that. ![]() Joel |
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Latest blog entry: Eflite UMX Sbach 3D on 3s - 2300Kv/5043...
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3rd flight, it looked like that it will self destruct. It's been with HH for "repair" to this date. While waiting for it to be fixed, got the 300X , which is a true BNF out of the box. But I really like the size of the 130X just like you. So I just clicked my mouse and got this newly released 120 size version2, others call it version 3, from Walkera. Great feedback from RCGrp V1,V2 owners. Pretty solid from what I heard. Not hi-jacking, just want to share this heli. while waiting for my 130X back from HH. ALL my helis (6) are eFlites, 1 Multiplex. This is my first (walkera) "non-local" company made heli I'd own, just because the 130X had failed my expectation, and really want the size. No offense to anyone, purely hobby & fun... - http://www.ehirobo.com/shop/product_...ducts_id=11969 - thread -Spyro |
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A quick update on the KBDD tail blades. They required tape for dynamically balancing the tail blades just like stock blades. That may be due to a HH engineering/manufacturing issue with other parts of the tail. Plus, they rub the shaft screws, they're too long on the inner side of the root. Not a great job by KBDD IMHO. But I'm using them because I ordered the white ones and they look good with the blue/white canopy & skids. Just had to mod them a tiny bit. I wouldn't avoid using them but there's no real benefit.
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United States, CT, Stamford
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Just for a few things I noticed though, the blade root at the screw hole seems to be large through out the section, so the blade seems to stay truer when you don't even run them tight. Also a little plus is at least for the places I saw them at, they are a few cents cheaper. |
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Also, the reason I sent it back for repair, so that HH would realize or make effort to improve the 130X, just like the mCPX1 based on consumer's reviews, complaint. As soon as I get it back, that's what I'm going to do, make the mods myself, that's why I keep my eyes on this thread as much as I could. Horizon's parts is just 2 min from my house, & supports my LHS as well. My friend works there as well. He could even special order parts for me through his ipad 24/7. His 130X's tail has also been problematic. I love the 130X among all the helis that I now own. And I'm not giving up on it. Like I mentioned, I'll do the mods spend the time & money on it when I get it back. - Spyro |
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United States, CT, Stamford
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The only thing then when you call up is that they do something the resembles a warranty but really what it boils down to is the good graces of who ever it is you deal with and by what ever things they feel like doing or not doing with you. With maybe some history thrown in there. But really is just boils down to that and really more so also, how bad of a rep the product is getting on the boards that they want to use the replacement of parts to reduce peoples talk of that. I mean call up for a servo on the brand new 130x and you might get one, call up about one the Apprentice 15e thats been out for years but that you just bought, and thats a different story. But despite all that gets touted about them, I have read plenty of times too where one person with a problem just a day before got theirs taken care of and for absolutely nothing, they the next day another person with the exact same gets completely skunked. I even love the fans that chime in too and say, "well...just how nice were you to the guy on the phone"...like what am I supposed send them some flowers or something? I mean I paid the price for the product and it's clearly defective out of the box and they should just step up and fix that, so what does how I behave have anything to do with that? I mean I'm not talking about being abusive but what...I should be like them and act like some 12 year old school girl who just met their favorite boy band member back stage, all just to get the proper service I should get? And that if I didn't, well then there's a perfectly justifiable reason one gets what they should get or not? Anyway, point I'm trying to get to here is really, what your going to get from them is a crap shot, but whether you mod something in the helo or not, that's just crap, if a part is bad, its just bad and they should just step up and replace it. But for me I've seen and read enough that if I ever were to call them up, I'd just be like, look, I know this part is bad and especially as I have it in my hand and have been running the thing, I can tell that way better they someone on the phone can, so just tell me if your going to replace it or not and just let me know and don't waist hours of my time trying 50 different things that won't work as the part is just bad. Again not saying be rude here, just practical. These things aren't nuclear power stations here, there pretty simple and really, for something like the 130x, I can't see any reason for more then five questions for anything and five min on the phone to know what is needed or not...unless the only real goal is to do anything but replace the part. |
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Joined Apr 2012
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Personally, I've found the HH guys to be very receptive if you call in with actual knowledge and know what you're talking about. I'm not referencing anyone specifically, but calling up with the attitude of "Duh, uh, stuff just done broke" probably doesn't work very well. I explain the issue/part in detail and what I've done to troubleshoot it and/or what the EXACT problem is. Case in point... I had a DOA servo in my first 130 X. Got a spare no problem. I told him I had tried the servo in other channels on the AS3X board and it was doing the same thing, so it wasn't the board. Had there been any doubt on the board they might have had me send it in instead of replacing that rather expensive part without being absolutely sure. He actually thanked me for basically doing his job for him. In fact, he didn't care or even mention the fact that I'd had to disassemble the entire heli because the bad servo was the forward one. Bottom line is, if you provide HH product support with details, they're apparently more willing to work with you. If you call in and seem clueless, they'll very likely ask you to send the whole thing back in so they "in the know" can look at it instead of spraying out free parts.
That's been my experience from reading many posts about HH service and, very often, the people who were told to send everything back to product support were the very ones who seemed somewhat clueless (or, at least poorly spoken/written) in their very post about their problem(s) and complaining about HH. |
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![]() I had over 10 total flights with it, & really loves it due to it's size and where I usually fly. I just don't want HH to think that there is "nothing" wrong with 130X, as one of the reps told me ![]() Yes, I understand that part of the hobby is DIY mods. -Spyro |
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