HobbyKing.com New Products Flash Sale
Closed Thread
Thread Tools
Old Apr 17, 2012, 06:43 AM
Registered User
United States, MI, Ann Arbor Charter Township
Joined Mar 2012
1,066 Posts
Nitrotech said sent me an email with RMA form.
I do not have this email..
Sent nitrotech another message asking to re-send email and verify RMA is still good.
N8LBV is offline Find More Posts by N8LBV
RCG Plus Member
Latest blog entry: Yard Work
Sign up now
to remove ads between posts
Old Apr 18, 2012, 12:31 PM
Nitro_Nancy's Avatar
United States, CA, Industry
Joined Jan 2011
586 Posts
Order Number

Hi N8LBV,
What was your order number? I can take a look at your current status and if you have not received an RMA form, I can request another one for you. Make sure on the form you check whether you want to return for exchange or refund. Thanks for the patience and we look forward to your responce =]



Quote:
Originally Posted by N8LBV View Post
Nitrotech said sent me an email with RMA form.
I do not have this email..
Sent nitrotech another message asking to re-send email and verify RMA is still good.
Nitro_Nancy is offline Find More Posts by Nitro_Nancy
Site Sponsor
Old Apr 18, 2012, 05:34 PM
Registered User
United States, MI, Ann Arbor Charter Township
Joined Mar 2012
1,066 Posts
Hello NN_
Danny is working with me on this and I was able to ship back
a defective RX today.
Thanks for offering to help.
Feel free to monitor this thread on the forum.
As I will continue to keep it updated in real time.
When this issue is resolved I will report that as well.
Danny has been very helpful just that there have been some large delays
in response at times that I rather not have to work taht way.
I'm used to 24-48 hours response thus my complaints early in this thread.
Thanks again.

Steve
N8LBV is offline Find More Posts by N8LBV
RCG Plus Member
Latest blog entry: Yard Work
Old Apr 19, 2012, 02:18 PM
Registered User
United States, MI, Ann Arbor Charter Township
Joined Mar 2012
1,066 Posts
Update:
I sent the RX back to Xheli via UPS and provided Danny via PM and email the tracking number and requested confirmation that he has my email and tracked the package.
Danny says they will ship me the new items right away as soon as they can track that the
old RX is on it's way.
It is the next day after I sent the package and the messages.
I've not heard back yet.

I also noticed two other small parts that are cracked (I originally thought this was was all one
big part, but I also requested they pelase send me the other two small inexpensive parts
That I noticed the day I was takeing hte RX out of the Heli to send it back.
I think Danny is taking care of this and hopefully quickly.
I will report back here when I have news.
N8LBV is offline Find More Posts by N8LBV
RCG Plus Member
Latest blog entry: Yard Work
Old Apr 21, 2012, 01:24 PM
Registered User
United States, MI, Ann Arbor Charter Township
Joined Mar 2012
1,066 Posts
Pretty much the same story with Xheli.
They seem to take care of things but they take an entire WEEK to respond to any
communication attempt and you have to constantly keep asking.

I was told that they'd ship out my replacements as soon as I provided a tracking number,
proof that the defective RX was sent and on it's way back to Xheli.

I did this and I paid extra for trackable UPS shipping so that I could get my items shipped
back sooner.

I quickly emailed and PM'd Danny at Xheli with my tracking number and I verified myself
the package was trackaable and on it's way.

That was mid last week and have not heard back yet.
So my paying extra for trackable shipping and getting in my car driving and physically dropping off the package at UPS was pointless.

It's been 3 business days since I sent them the tracking number and asked for an update.
N8LBV is offline Find More Posts by N8LBV
RCG Plus Member
Latest blog entry: Yard Work
Old Apr 23, 2012, 02:59 PM
Registered User
Joined Jul 2011
140 Posts
Hello N8LBV,

I have received your email and verified your tracking number. I will have the parts shipped out, including the two parts that you have pm'd me about.

Thank you,
Danny V
NitroTechnician is offline Find More Posts by NitroTechnician
Old Apr 23, 2012, 04:00 PM
Registered User
United States, MI, Ann Arbor Charter Township
Joined Mar 2012
1,066 Posts
Excellent!
Thank You.

I think in the future I will still do good business with XHeli, your prices are good.
And you ship fast.

I'll just need to decide if I can work with the delays when service is needed.
I'm used to responses being quite a bit faster.

I imagine you have your reasons for delays and are doing your best.

Customers like me are impatient and do not like toi wait very long to fly and
practice.

Steve
N8LBV is offline Find More Posts by N8LBV
RCG Plus Member
Latest blog entry: Yard Work
Old Apr 25, 2012, 04:25 PM
Registered User
United States, MI, Ann Arbor Charter Township
Joined Mar 2012
1,066 Posts
2 Days have passed, am looking for an update and request to know if it has been shipped yet
and a tracking number.
Also sent a PM and eamail requesting update.
Thanks
Steve
N8LBV is offline Find More Posts by N8LBV
RCG Plus Member
Latest blog entry: Yard Work
Old Apr 30, 2012, 12:38 PM
Nitro_Nancy's Avatar
United States, CA, Industry
Joined Jan 2011
586 Posts
Order Number

Hi Steve,
We're sorry for the delayed response. What was your order number? I can check your current status. Thank you for the patience !


Quote:
Originally Posted by N8LBV View Post
2 Days have passed, am looking for an update and request to know if it has been shipped yet
and a tracking number.
Also sent a PM and eamail requesting update.
Thanks
Steve
Nitro_Nancy is offline Find More Posts by Nitro_Nancy
Site Sponsor
Old Apr 30, 2012, 02:10 PM
Registered User
Joined Jul 2011
140 Posts
Hello,

The package has been shipped. I have pm'd you the tracking number. According to the tracking number, the package should be delivered today.

Thank you,
Danny V


Quote:
Originally Posted by N8LBV View Post
2 Days have passed, am looking for an update and request to know if it has been shipped yet
and a tracking number.
Also sent a PM and eamail requesting update.
Thanks
Steve
NitroTechnician is offline Find More Posts by NitroTechnician
Old May 01, 2012, 08:40 AM
Registered User
United States, MI, Ann Arbor Charter Township
Joined Mar 2012
1,066 Posts
We have the replacement parts.
Thank You Danny.
-----------------------------------------------

We are very disappointed with Walkera because the range on the 2402 TX is only about 50 FT. at the most.. (range was 20FT on old defective RX).

This is not Xheli's fault it is a poor design be Walkera, only 50 foot max range on an outdoor
fixed pitch 180 size helicopter.
It's a very bad design.

Esky RTF coaxials have over 1000FT tested and confirmed range.
Before purchasing the Walkera I expected it to have similar or at least as much range as
As an inexpensive 2.4GHz coaxial.

I normally fly 150-300FT from TX..
Walkera drops dead at 50-60 feet from TX no obstructions line of sight.

Because of this range problem wit hthe 2402 (that many others are also reporting).
I will never purchase another Walkera product and I will be publishing my detailed
test results comparing Walkera 2402 to other 2.4GHz TX devices such as Esky inexpensive RTF, FlySky etc. how they have long range and Walkera 2402 is useless in comparison.
N8LBV is offline Find More Posts by N8LBV
RCG Plus Member
Latest blog entry: Yard Work
Old May 08, 2012, 12:22 PM
Registered User
United States, MI, Ann Arbor Charter Township
Joined Mar 2012
1,066 Posts
We got the parts and put the helicopter back together and setup..
Is much better and flys very nice after I set it up.
It was very bad out of the box.

Thank You for getting me the replacement parts and the new RX.

Steve
N8LBV is offline Find More Posts by N8LBV
RCG Plus Member
Latest blog entry: Yard Work
Closed Thread


Thread Tools

Similar Threads
Category Thread Thread Starter Forum Replies Last Post
Careful! Very poor and bad Service from Castle Creation - my case !! marknopfler Castle Creations 5 Mar 17, 2012 01:25 AM
Rave Xheli.com St. Patrick's Week Long Special!! Nitro_Nancy Hot Online Deals 0 Mar 16, 2012 12:15 PM
Video Lander F-16 with Cockpit camera - very short take off GaryX1001 Electric Plane Talk 0 Oct 30, 2011 10:52 AM
Discussion Bad service with xheli Jetskeeter Vendor Talk 12 Feb 21, 2008 04:16 AM