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Old Mar 05, 2012, 07:16 AM
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EXI Tool Set Problem

I bought the EXI 11 Pcs RC Tool Kit w/ Handy Case on order 1600634 and am very disappointed.

After putting one RC car together with the tools, they started rounding out and are now no good. I contacted support when the first one, the 2mm hex rounded out and haven't heard back.

Now another one, the 3mm has rounded out.

Can anyone at Hobby Partz help me out?
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Old Mar 05, 2012, 01:28 PM
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Hello,

I have sent you a PM regarding this issue.

Thank you,
Danny
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Old Mar 05, 2012, 01:35 PM
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Danny,

Replied to your PM and sent a picture as well. Let me know, thank you.
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Old Mar 15, 2012, 04:23 PM
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It's been 10 days since you said you would ship a replacement and nothing. I also do not get responses when ask what is going on.
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Old Mar 20, 2012, 08:31 AM
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Still nothing for a response or replacement.
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Old Mar 20, 2012, 03:26 PM
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Hello,

I apologize for the delay. I have sent you a pm regarding this issue.
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Old Mar 20, 2012, 03:35 PM
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Hey, post it here publicly.

You took forever to respond, and then in a PM said there is nothing you can do unless I want to pay to send the whole set back because you are out of the part.

Thanks for the terrible service.

Also, I noticed that after all this time my review isn't showing on your site. Why do you delete all the reviews lower than 4 stars?
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Old Mar 21, 2012, 02:41 PM
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Hello,

We do not have any replacements available, but we can refund or exchange the tool kit. I can help you request for a return shipping label if you would like.

Thank you,
Danny
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Old Mar 26, 2012, 02:54 PM
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OK, just got the RMA number but no return label. Can you send it to me please?
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Old Mar 27, 2012, 06:17 PM
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UPS should of emailed you the return shipping label yesterday, have you checked your email yet?

-Charlie
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Old Mar 27, 2012, 06:19 PM
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Yes, just got it last night. Will be sending back for a refund tomorrow.

Thank you.
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