|Mar 02, 2012, 11:43 PM|
USA, NV, Las Vegas
Joined Oct 2005
Nitroplanes Customer Service
Just a note on the incredibly great service I recently received from Nitroplanes.
My new twin motor plane arrived with a suspect quality issue that caused a loss of control and a damaging crash. I contacted Nitroplanes and explained what I found using photos and a brief explanation. There was no arguing, hassling or finger pointing. Essentially they accepted what I described and acted positively.
Without hesitation they told me I could exchange the plane for a new one or receive a refund. Since I want to fly, I went for the exchange. I sent the damaged plane back and two days later UPS delivered a brand new plane to my door.
Their actions far exceeded my expectations. Nitroplanes understands the value of Customer Service.
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