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Old Dec 18, 2011, 12:04 PM
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United States, MA, Oxford
Joined Jul 2011
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Question
Carstens Plan Service

Does anyone have any feedback as to how long it takes these people to send out a set of plans that have been ordered? It's been almost a month, still no plans. This plane was supposed to be my winter project, but unless the plans arrive soon, I'll be flying paper airplanes come spring!
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Old Dec 18, 2011, 01:49 PM
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DeeBee1's Avatar
United Kingdom, England, Brighton
Joined Apr 2007
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I've never used them, but their website does say to allow four to six weeks for delivery. Why not give them a call - sometimes it can help speed things up and you will be able to confirm that they received your order.
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Old Dec 18, 2011, 06:11 PM
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Wallingford, Ct
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A month isn't unusual for any plans service. They probably bring tracings to someone for copies about that often for non electronic plans. It is unlikely they would have a copier and they probably don't get a lot of business.
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Old Dec 18, 2011, 07:12 PM
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United States, MA, Oxford
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Thanks, guys. I guess I'll just be patient.
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Old Dec 18, 2011, 08:50 PM
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Illinois
Joined Sep 2001
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When I order plans from them, I always telephone them in. They know me

Andy
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Old Dec 19, 2011, 12:04 PM
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Northern CA
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I ordered Super Scratch plans from them in Dec of last year and got them in March......
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Old Dec 19, 2011, 02:23 PM
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United States, MA, Oxford
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Quote:
Originally Posted by LtDan View Post
I ordered Super Scratch plans from them in Dec of last year and got them in March......
Wow, that's NOT what I wanted to hear!
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Old Dec 19, 2011, 04:13 PM
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Illinois
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So call them! 973-383-3355
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Old Dec 19, 2011, 04:49 PM
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United States, MA, Oxford
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Quote:
Originally Posted by AndyKunz View Post
So call them! 973-383-3355
Andy, when I ordered my plans, it was by phone. I may give them another call anyway, just to confirm my order didn't get "lost" somewhere.

Just to see what happens, I ordered another set of plans from the Air Age shop. Waiting to see which arrives first! Whichever one does is my project for this winter - the other will have to wait.
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Old Jan 04, 2012, 05:37 PM
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United States, MA, Oxford
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Just an update here - the Air Age plans arrived today. I think another phone call to Carstens may be in order.
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Old Jan 10, 2012, 12:26 PM
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United States, AR, Jacksonville
Joined Jul 2004
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I ordered a set of planes a couple of years ago. I remember it took about 6 weeks. This is an old school type of mail-order service with its 4-6 weeks...

Because of this, I never ordered another set. In my opinion, this service has not kept up with the times.
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Old Feb 17, 2012, 03:41 PM
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United States, MA, Oxford
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Plans arrived! On February 16th! Only about 3 months. My plane, built from Air Age plans, is already done.
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Old Feb 19, 2012, 09:33 AM
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United Kingdom, England, Brighton
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Well whatever the reason is, that's not great service, and it's well outside the estimate on their own website. Thanks for the update.
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