|Nov 29, 2011, 05:38 PM|
Kennedy Composites 10% off 4 days after my purchase and won't refund the difference.
I'm just venting here.... and I'm sure there are those who will agree and disagree with my point of view, but I want to throw it out there anyway.
I made a $700 purchase from Kennedy Composites on the Sunday before Thanksgiving. The order was officially placed and money taken on Monday.
Mr. Kennedy had a "black Friday" sale that ran from Thanksgiving day through the weekend for 10% off.
I sent an email asking if I could have some kind of price adjustment.... store credit, partial refund of the difference, etc... No reply to the email.
So, I called... I was told "no price matching... thats just how business is done".
Not realizing I had just spoken with the owner, Mr Kennedy, I wrote another email expressing my disappointment and informed them that I would no longer be a customer, and I would get my products from overseas if need be, even if it cost me more in the future. I also said I would certainly share this disatisfaction with anyone I spoke with out here.
Mr Kennedy, who couldnt be bothered to at least reply to my first email, now called me, and in a angry voice told me I had no right to "threaten him". Apparently voicing disatisfaction with a vendor is now considered "threatening"...???
We argued back and forth with the meat of the conversation being that I feel it's a normal and very common practice for businesses to honor thier sale prices if its within a reasonable time frame. I paid Mr Kennedy only 4 days prior to this sale!!!
His retort was "well go try that with Macy's". I have never shopped Macy's, but I have shopped many other places that DO refund the difference if the case warrants.
Later as I sat at home and pondered the whole thing, I went out to the Macy's website... and guess what... right there in their policies, it states that if the item goes on sale within 14 days of purchase, they will refund the difference...
I wasn't asking for a full refund.... just something... a token... hell, even answer my email????
Is there anyone out there who can honestly say they would pay $700 for something, then not go back for an adjustment when it goes on sale just 4 days later???
I tend to doubt it....
|Nov 29, 2011, 09:32 PM|
You are out of line, IMHO. Yes you did threaten him with slander. Good karma is hard to find but easy to loose. Further more, you have one post here on Rcgroups, yor well of street cred is pretty shallow. You failed to foresee a very predictable sale event and you flame the owner... Check !
|Nov 29, 2011, 10:00 PM|
Coach, I understand your frustration, I know I would. But donít aim your displeasure at KC, direct towards yourself for not looking ahead. KC usually has a BF deal.
|Nov 30, 2011, 12:31 AM|
United States, OR, Corvallis
Joined Jan 2001
I had a similar situation (ordered something and then it went on sale) with another shop. They did give store credit for the difference which was awesome.
To me, it makes a difference if the items had already shipped. In my case, the order was still pending on Friday, nothing had happened with it. So my stuff would have been shipping Monday along with things that were ordered on Friday and that would have annoyed me. (but really, it is still my bad for being impatient and ordering before a sale I knew may be coming)
I would have felt differently if I had my plane in hand over the holiday weekend to play with. I probably would not have even written to find out about a refund. It is the price you pay to be building/flying while everyone else is wasting their holiday shopping.
Just my opinion. Probably not worth much.
|Nov 30, 2011, 01:13 PM|
First of all, please look up the definition of slander, or in this case I think you would actually be wanting to use the term "libel"... but in either case, you're incorrect. If you "were" correct then everyone who has ever voiced (slander) or written (libel) an unflattering opinion of a person or business would be guilty, according to you. I merely stated the FACTS of the situation, partly to see what the general opionion of the situation was, and partly to vent my frustration. My "street cred", as you put it, has little to do with anything. I'm not offering advice how to set something up, or how to fly something which may require some known degree of "credibility". Just curious... how is your post "you are out of line, IMHO" any different than me voicing my opinion of Kennedy? They are both purely opinions, both negative, both posted on an open forum available for thousands of people to see.... so mine is "slander" according to you.... but yours is??
The bottom line for me.... I appreciate those who replied, either that I was wrong, or that they can relate.... thank you all for that. Accusing me of slander?? Mmmmm... I'm pretty sure you're the one out of line with that. But then...that's just my opinion...perhaps after a few thousand more posts I can say whatever I like and it'll no longer be slander...just someone with "cred"
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