Originally Posted by G.P.
I bought two A50-16L's and had the main bearing in one of them make contact with the windings in less than ten flights. I sent them both in to Hacker and they said that I had bought my motors from a run that had a defective design. They replaced the damaged one for free, but said that I would have to fly the other until it too welded itself together. Since the one that cooked itself destroyed my esc and damaged my airframe during the deadstick, I said that I didn't want to run it at all if it had a known defect. They were kind enough to offer me one at cost as a compromise, but it was only about $30 cheaper than what I paid for the defective one. So I had to pay more money to get a non-defective product.
Ken on the other hand has taken care of me very well. There was a small run of motors that got a bad batch of magnet glue, and I happened to buy one of the motors. When I sent it in I happened to mention that I bought one of his motors for my 70" Slick and was loving it. He asked if I was doing aggressive maneuvers with my Slick, and said that he had an even better design out for aggressive 3D now. I let him know that the motor was doing fine, and that I had bought it second hand. He upgraded it for free anyways, and even paid for the shipping back to Canada.
I can't believe they wanted you to "fly the other until it too welded itself together." That's just crazy and I'm sorry that they did NOT do the right thing and just exchange it for you.
For years I only flew Scorpions and loved them, but a run of bad esc's and some awful non-existence customer service that my friends experienced made me move to Hacker. I have been lucky so far with Hacker and their motors and service.
It costs these companies nothing to "Do the right thing." I just wish they would and if not, we need to get the word out and stop buying from them.
"In economics, dollar voting is an analogy used to explain how the purchasing choices of consumers affect which products will continue to be produced and supplied to the market." (from Wikipedia)