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Old Oct 24, 2011, 01:26 PM
Registered User
San Diego, CA
Joined Dec 2006
1,280 Posts
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How to CANCEL an order so I can re-order from different HK warehouse?

Anyone know how to CANCEL a Hobbyking order from the USA warehouse, that's only for one item (that's backordered!), so that I can order from the Hong Kong warehouse instead?

I ordered a Turnigy 9x TX/RX from the USA warehouse, but it's backordered. I'd like to cancel that order so I can order the same thing from their Hong Kong warehouse instead.

I know, the USA one is Mode 2 while the Hong Kong one (at least the one that's still in stock) is Mode 1. But it sounds fairly easy to convert Mode 1 to Mode 2. So I'd like to go for it.

But I'm damned if I can find the CANCEL button on my order for the USA Warehouse order. The only item in the order is that transmitter, and it's backordered.

I tried calling the toll-free number, it rang a dozen times and then hung up on me. Tried the Live Chat, got the standard greeting and typed my question. A long time later, it automatically closed with no reply.

How do I cancel?
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Old Oct 24, 2011, 01:46 PM
Space Coast USA
hoppy's Avatar
Space Coast
Joined Oct 2000
21,006 Posts
Sign in and go to Support page.

Go down to "Wrong item received or parcel missing items."

Click on Support Centre

Click on Submit a Request

Tell them what you want to do. Include order number.
If you want to cancel the present order, say cancel and tell them to refund product cost and shipping cost to PayPal (If you used PayPal).

If they convert your payment to credits, you cannot use credits to pay for shipping.
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Old Oct 24, 2011, 02:02 PM
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San Diego, CA
Joined Dec 2006
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Thank you Hoppy!
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Old Oct 24, 2011, 02:30 PM
Space Coast USA
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Space Coast
Joined Oct 2000
21,006 Posts
Don't thank me yet. Let's see how it works - what I said is what they told me to do.
Let us know what happens.
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Old Oct 25, 2011, 01:12 AM
Electric Hippy
Brisbane
Joined Nov 2005
2,361 Posts
I have done it twice without problems.
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