Originally Posted by mstopps

Hello BH, I have once again received the wrong order. I really like BH selection, prices, and customer service but the shipping department has failed me time after time. My order number 18287-121204 has arrived and I got the kit version of the Freewing Spirit when I ordered the ARF. As you can see no servos, motor, esc included.
Matt

I called and talked to somebody so dont worry about it. Was really hoping not to have to call because I pay by the min but unfortunately no answer on here and I couldnt find a chat option, even though the return instructions included in box said their was, and when you call they tell you to hang up and try live chat.

I have tried to contact all the people on this chat board that work at bh ( Sebastian ,Nancy,Sara,Renee with no response .they are supposed to be customer service . I have tried email phone calls posting on the boards submitting a message and smoke signals . I am getting so frustrated I need help and can't get anyone to help I called several times this morning and the answer machine says they are closed till 9 am ps time and it's way past that. I hope someone reads this and will contact me please George

Originally Posted by Jakethedog

I have tried to contact all the people on this chat board that work at bh ( Sebastian ,Nancy,Sara,Renee with no response .they are supposed to be customer service . I have tried email phone calls posting on the boards submitting a message and smoke signals . I am getting so frustrated I need help and can't get anyone to help I called several times this morning and the answer machine says they are closed till 9 am ps time and it's way past that. I hope someone reads this and will contact me please George

Welcome to the club! I am waiting too.

Is anyone out there??????

Originally Posted by mstopps

Hello BH, I have once again received the wrong order. I really like BH selection, prices, and customer service but the shipping department has failed me time after time. My order number 18287-121204 has arrived and I got the kit version of the Freewing Spirit when I ordered the ARF. As you can see no servos, motor, esc included.
Matt

Good morning Matt.

I'm sorry to hear that you had received the wrong item as well as providing a photo of what you did received. I am currently working on fixing the issue at this time. I will keep you posted.

- Nancy

Originally Posted by jchtr3a

RE: #18838-121206
Over a week now and this hasn't been shipped. What's up????

Good morning.

I had sent you a PM in regards to your order.

- Nancy

Originally Posted by baddb1

Hi Nancy - The 2 axis gyro does not operate properly. The servos return to the "center" point very slowly. Is there an instruction manual for this gyro board? Maybe I should return the whole plane and you guys could get everything working?

Good afternoon.

I got in touch with a Technical Support Representative and had informed him of the issue you are currently having with the Gyros. An email will be sent out to you shortly in regards to it. I will constantly follow up with your case to make sure that you are being assisted.

- Nancy

Originally Posted by Jakethedog

I have tried to contact all the people on this chat board that work at bh ( Sebastian ,Nancy,Sara,Renee with no response .they are supposed to be customer service . I have tried email phone calls posting on the boards submitting a message and smoke signals . I am getting so frustrated I need help and can't get anyone to help I called several times this morning and the answer machine says they are closed till 9 am ps time and it's way past that. I hope someone reads this and will contact me please George

Good afternoon George.

I did get in touch with the Parts Department as well as the Shipping Department. The replacement parts should be leaving our warehouse within a few hours. I will keep you posted.

- Nancy

Hello pilots.

This is just a reminder.
To obtain a quicker response, you can also send me a direct email at bhlccsr16@bananahobby.com and I will be able to see it once I am in the office.

Sincerely,
Nancy

Thank you Nancy you have really impressed me with being on the ball , we are going to take our star off of our Christmas tree and put a Nancy doll up there thanks Nancy you really came through for me I will contact you after this event this weekend George

This post is previous to our emails not afterwards if I don't talk to you before Xmas please have a great day with your family

Originally Posted by Nancy BH CSR

Good afternoon.

I got in touch with a Technical Support Representative and had informed him of the issue you are currently having with the Gyros. An email will be sent out to you shortly in regards to it. I will constantly follow up with your case to make sure that you are being assisted.

- Nancy

Great, I got the email and I will try to set it up tomorrow. Thanks Nancy!

Originally Posted by Jakethedog

Thank you Nancy you have really impressed me with being on the ball , we are going to take our star off of our Christmas tree and put a Nancy doll up there thanks Nancy you really came through for me I will contact you after this event this weekend George

This post is previous to our emails not afterwards if I don't talk to you before Xmas please have a great day with your family

Hello George.

Thank you for your patience and understanding throughout the process.
I do wish you a wonderful evening and have a great holiday with your love ones as well.

Happy Flying!

- Nancy

Originally Posted by baddb1

Great, I got the email and I will try to set it up tomorrow. Thanks Nancy!

Hello baddb1.

You're welcome.
When following up on your order, I do see that a Representative had sent you an email in regards to the issue; therefore, I would like to know if you were able to receive that email.

- Nancy

Good evening mstopps.
When checking on your case, a representative had sent you an email. I would like to know if you were able to receive that email.
- Nancy

Of course BH issues with customer service are well documented.
I still ordered a F18 RNF (Repairand Fly), installed a full retract servo to operate the wing rods, rebuilt most of the vector thrust, replaced 3 bad servos and began final assembly. Operating the gear fried the controller so I'm dead in the water. Removed the canopy and wing fold mechanism to my DX18 sequencer but can't for the retracts. Apart from missing a battery and having to repair the one retract out of the box, I emailed, sent requested photos and the stalled. So I did the 40min wait phone call with the nice lady on CS they agreed after 30min of troubleshooting to rush me a new controller and the missing battery. dec 4 was the call and follow up emails etc are unanswered. Model on shelf, 400 dollar paperweight, anyone have a clue what they are doing beside making money over there?

Originally Posted by Drizute

Of course BH issues with customer service are well documented.
I still ordered a F18 RNF (Repairand Fly), installed a full retract servo to operate the wing rods, rebuilt most of the vector thrust, replaced 3 bad servos and began final assembly. Operating the gear fried the controller so I'm dead in the water. Removed the canopy and wing fold mechanism to my DX18 sequencer but can't for the retracts. Apart from missing a battery and having to repair the one retract out of the box, I emailed, sent requested photos and the stalled. So I did the 40min wait phone call with the nice lady on CS they agreed after 30min of troubleshooting to rush me a new controller and the missing battery. dec 4 was the call and follow up emails etc are unanswered. Model on shelf, 400 dollar paperweight, anyone have a clue what they are doing beside making money over there?

You need to get this over to Nancy at BH. She will have your issue sorted out in no time. She's very good, and very fair.