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Old Sep 27, 2012, 11:58 PM
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Parma, Ohio
Joined May 2010
285 Posts
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Originally Posted by Sebastian_BHcsr View Post
Hi Ron RC! I have arranged for a technician to get in touch with you to iron out your ESC complications. Please check your email soon! Thanks! -Seba
Seba, situation handled. Thanks for your speedy responses from you and your tech department.

Ron
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Old Sep 28, 2012, 12:43 AM
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Weed89's Avatar
United States, CA, Thousand Oaks
Joined Aug 2012
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Originally Posted by Sebastian_BHcsr View Post
Hi Weed89. It appears that the order has been shipped already, earlier than usual possibly due to you residing locally. I have sent you a PM with the tracking information. -Seba
My Situation handled too Thanks
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Old Sep 28, 2012, 01:41 PM
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Hi Ron RC & Weed89.

You are certainly welcome, gentlemen. Please let me know if you have any further questions or concerns. Thanks! -Seba
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Old Sep 28, 2012, 03:13 PM
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United States, CA, Thousand Oaks
Joined Aug 2012
1,275 Posts
Quote:
Originally Posted by Sebastian_BHcsr View Post
Hi Ron RC & Weed89.

You are certainly welcome, gentlemen. Please let me know if you have any further questions or concerns. Thanks! -Seba
Any chance I can buy a Motor Shaft for the MIni A1 Skyraider?? I dont need the whole $20.00 motor...Just a shaft.
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Old Sep 28, 2012, 05:45 PM
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Hi Weed89! Unfortunately, for this particular FMS motor, we do not carry any lone shafts for sale as the shaft is sold as a part of the entire brushless motor. I do apologize for any inconvenience, sir. Thank you for your understanding. -Seba
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Old Oct 01, 2012, 01:33 PM
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United States, MI, Taylor
Joined May 2009
745 Posts
Hi Seba,

A small Heads up.

I ordered a Freewing B17 from you last week. Good sale price BTW

1. The stock elevator servo did not work.(replaced)

2. Screw on one of the main retracts was missing(Installed a new one)

3. one nut for the main wing mounts was also missing.(Installed new one)


Something to pass onto Freewing. That servo not working is a big deal, small screws/nuts missing not so much.

I fixed everything and the aircraft flys very well.

Thanks,

John
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Last edited by JLogan; Oct 01, 2012 at 01:39 PM.
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Old Oct 01, 2012, 08:30 PM
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Nancy BH CSR's Avatar
United States, CA, Irwindale
Joined Nov 2010
252 Posts
Quote:
Originally Posted by JLogan View Post
Hi Seba,

A small Heads up.

I ordered a Freewing B17 from you last week. Good sale price BTW

1. The stock elevator servo did not work.(replaced)

2. Screw on one of the main retracts was missing(Installed a new one)

3. one nut for the main wing mounts was also missing.(Installed new one)


Something to pass onto Freewing. That servo not working is a big deal, small screws/nuts missing not so much.

I fixed everything and the aircraft flys very well.

Thanks,

John
Good afternoon JLogan.

We're sorry to hear that there were screw(s) and nut(s) missing as well as the defective servo for the elevator. Rest assured that the information will be forwarded over to the manufacturer to prevent any future mishaps. Thank you for informing us as it is greatly appreciated.

Sincerely,
Nancy P.
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Old Oct 04, 2012, 04:39 PM
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Joined Jun 2012
22 Posts
Blitz RC F-35 w/gyro

Dear Sirs,

Just received and unpacked my F-35. All appears to be well with the
exception of the nose cone. There is an obvious manufacturing flaw
and I would like to have a replacement for it please.
My order number is 7207-120924. Please reference the attached
photos.

Regards.
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Old Oct 04, 2012, 05:03 PM
Customer Support
Nancy BH CSR's Avatar
United States, CA, Irwindale
Joined Nov 2010
252 Posts
Quote:
Originally Posted by The Huff View Post
Dear Sirs,

Just received and unpacked my F-35. All appears to be well with the
exception of the nose cone. There is an obvious manufacturing flaw
and I would like to have a replacement for it please.
My order number is 7207-120924. Please reference the attached
photos.

Regards.
Good afternoon pilot.

Thank you for contacting us. Regarding our conversation, I had submitted the request for a replacement nose cone to be ship to you. I had also submitted an urgent notice on the request to have the Parts Department process them as soon as possible; however, it is not guaranteed. Please rest assured that I will follow up on your case. If there are any issue, you will be inform immediately.

Sincerely,
Nancy
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Old Oct 05, 2012, 10:47 AM
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Joined Jun 2012
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Art Tech Navy AT-6 (Grey/Yellow) order no. 7402-120925

Dear Angelina,

In reference to our phone discussion, attached are images of my model and the wing set that was delivered. I ordered this item :

Main Wing Set-Grey for Art-Tech Large AT-6 Texan (AP2266-06-ARF-yellow) (AT-AT-6500-52077)

but received this item:

Main Wing Set-Silver for Art-Tech Large AT-6 Texan (AP2266-06-ARF-yellow) (AT-AT-6500-52097)

I have also included a link to Art Tech's website that clearly indicates the part numbers and images of the three
available wing types. You will see that the part number that I ordered from BH directly correlates to the Art Tech
part number for the Navy AT6 grey wing set:

http://www.art-tech.cn/english/Artic...?ArticleID=378

Note 1: please page down - the parts are clearly displayed towards the bottom of the webpage.

Note 2: The wing set that was delivered did not include the main wing center section. When the correct parts
are sent to me please ask your parts department to verify that "all" of the parts are shipped.

I would like to add a caveat that this is the third order for models or parts that I have placed with BH. In each instance
there have been ""issues". Be it defective components on a model or incorrect parts shipments, I must say that my
BH shopping experience has not been a pleasant one. The time delays to get an issue resolved are probably the greatest
sore spot for most customers of BH that I have spoken with.
I can understand a slip up from time to time but most people would consider the service delivery and products received as
unacceptable and would do business elsewhere. I truly hope BH can get their business model on track because it
has great potential. Horizon Hobby's and Hobby Lobby's products and service delivery platforms are a definite goal to strive for.

Thank you,

Richard H.
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Old Oct 05, 2012, 12:11 PM
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Joined Jun 2012
22 Posts
Quote:
Originally Posted by Nancy BH CSR View Post
Good afternoon pilot.

Thank you for contacting us. Regarding our conversation, I had submitted the request for a replacement nose cone to be ship to you. I had also submitted an urgent notice on the request to have the Parts Department process them as soon as possible; however, it is not guaranteed. Please rest assured that I will follow up on your case. If there are any issue, you will be inform immediately.

Sincerely,
Nancy
Thanks Nancy, I look forward to receiving the part and trying out the
model. I have an rc buddy that owns the similar F-22 and he puts on
a good show with it ...
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Old Oct 08, 2012, 05:16 PM
Customer Support
Nancy BH CSR's Avatar
United States, CA, Irwindale
Joined Nov 2010
252 Posts
Quote:
Originally Posted by The Huff View Post
Thanks Nancy, I look forward to receiving the part and trying out the
model. I have an rc buddy that owns the similar F-22 and he puts on
a good show with it ...
Good afternoon pilot!

I just followed up on your order number 7207-120924. The replacement nose cone as well as the elevator hinges was shipped out to you via USPS with the tracking number of 9400111201080792279210. When tracking it on the USPS' website at www.USPS.com, it shows that the package had departed from the USPS Sorting facility in Norfolk, VA on October 8, 2012.

The replacement will soon arrive to your location.

Sincerely,
Nancy P.
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Old Oct 08, 2012, 07:58 PM
Registered User
Joined Jun 2012
22 Posts
Quote:
Originally Posted by Nancy BH CSR View Post
Good afternoon pilot!

I just followed up on your order number 7207-120924. The replacement nose cone as well as the elevator hinges was shipped out to you via USPS with the tracking number of 9400111201080792279210. When tracking it on the USPS' website at www.USPS.com, it shows that the package had departed from the USPS Sorting facility in Norfolk, VA on October 8, 2012.

The replacement will soon arrive to your location.

Sincerely,
Nancy P.
Thanks Nancy. I look forward to getting the model assembled
when I return from my business trip to Milwaukee later this week.
I really appreciate your follow up on this issue.
Now if we can get the AT-6 parts issue resolved I will be a VERY happy
BH customer.

Thanks again,
Richard H.
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Old Oct 09, 2012, 02:16 PM
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Joined Jun 2012
191 Posts
Hi The Huff! I have arranged for the appropriate main wings set to be processed and shipped to you as soon as possible. By appropriate main wings set, I mean the grey/faint blue ones for your Blue AT-6 Texan. You will receive an email confirmation with tracking number once the replacement parts order departs from our warehouse for transit. I do apologize for the discrepancy. Thank you for your patience and understanding! -Seba
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Old Oct 12, 2012, 07:06 AM
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Joined Jun 2012
437 Posts
Quote:
Originally Posted by paracanary View Post
Does the FMS 1700 mm P-51 red tail that you have for sale now include the updated spar, PZ-V2 retracts and all aluminum 1.7 mm oleo struts?
I would also like to know this.
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