Hi karltrek! A technician has already been arranged to assist you with your motor issues. You should receive an email from the technician within the next 24 hours. Thanks! -Seba

I have 2 orders that came in damaged. First my mini F-18 Blue Angels, and then my F-22

I sent in multiple messages to tech support and no emails yet. It's been about 5 days and no response. I tried calling and the automated assistant said I'd have to wait 30 minutes at least. so I hung up, the music is so distorted on the other end, I just didn't even bother.


Order #2998-120827

Order #3676-120831

I've already ordered airframe only from another vendor. I'd like to cancel these 2 orders if I can get a full refund. If not, I'm just gonna sell them on ebay or somewhere. please help

Hi ledouxmike! I have arranged for a technician to get in touch with you to resolve your two damage inquiries. Please check your email soon! Thanks! -Seba

Originally Posted by Sebastian_BHcsr

Hi ledouxmike! I have arranged for a technician to get in touch with you to resolve your two damage inquiries. Please check your email soon! Thanks! -Seba

Thank you so much. I've sent pics. Thanks again.

Posted this in separate thread, but seems more appropriate here:


Just got my first-ever order (FMS 1400mm Zero in green) from you; it is in fine shape!

My question is this: The included FMS literature specs the ESC as a 65A model, yet my model only has a 50A ESC???

Any help would be appreciated!

Regards,
Brendan

Hi BadClams! I've responded to your original thread. Thanks! -Seba

Originally Posted by Sebastian_BHcsr

Hi BadClams! I've responded to your original thread. Thanks! -Seba

Hi Seba

Please see my reply back...

TY
B

Hi BadClams! Responded! Thanks! -Seba

I placed an order on 9-18. I am still awaiting on the items to be shipped. I was expecting the order to have been sent by end of last week. Please check into it?

Order # 6450-120918

Originally Posted by mpm10

I placed an order on 9-18. I am still awaiting on the items to be shipped.

Lol < not really funny...but>..... I placed an order 3 days ago...Money was taken/received by them..ON THE SPOT....but as of today 09-25-12..I have never been notified..or seem to be able to find out IF it was shipped...or any other shipping information...OR does it take a week or two for BH to send this sort of info?

Must be 1 guy and his tired out old wife..running this buisness < Like a donut shop family owner> "Pete" being the kid they are working so to put through college...so will not hire enough help to run a real buisness..and are willing to LOOSE every customer they ever had to save a $

Where does banana hobby ship FROM?...they seem like they HIDE where they even do buisness from..NO ADDRESS is going to be found anywhere on their website.

How do I receive Shipping info from banana hobby?

I received a instant email telling me they took money from my account...But ZERO info on the product I purchased..like "WHEN it was shipped...With WHO it was shipped...and what the tracking number is.

I had also emailed support "for a plane of theirs I purchased" asking for a part #...1.5 weeks later i received a reply saying I needed to give them more info..I Did that...and Now...3 weeks later have never heard back from them.

HOW DOES a company EXPECT to stay in buisness this way?? GREAT product...but Lousy customer service...perhaps they need to add a handful of employees??
They have a real chance...MANY love their products...BUT not many are willing to suffer their customer service < what a waist >

If ANY company gets the rights to SELL FMS / Blitzworkz ( they both look the same to me) Banna Hobby will be gone in a day. <<POOF>>

Hi mpm10! I have arranged for a CSR to assist you with the status of your order. Please check your email soon! Thanks!

Hi Weed89! Do you have an order number in which I can check out for you? Please let me know if anything. Thanks!

-Seba

7109-120923......this was never sent to me...but only found on your website...any othe info states Nothing of any use

Hi Weed89. It appears that the order has been shipped already, earlier than usual possibly due to you residing locally. I have sent you a PM with the tracking information. -Seba

Hello Banana Hobby. It appears that the ESC on my P-51 Marie is defective. I get no beeps and consequently no motor function and no control surface functions . I have swapped the ESC with one from my other Banana Hobby P-51 and the motor works fine with that one. Again my order number is 2106-120828 and I would like an RMA to return the ESC for a replacement so I can finish putting this plane together. Please advise and acknowledge.

Thanks Ron

Hi Ron RC! I have arranged for a technician to get in touch with you to iron out your ESC complications. Please check your email soon! Thanks! -Seba