Originally Posted by AggressorBLUE
EXCELLENT service to your customers is shipping working products in the first place. Why doesn't anybody understand this concept?
If these were isolated incidents, it would be fine. But it seems like so many of their products now are having launch issues (the most egregious offender to date being the DX8, but that's another issue). Horizon seems to be letting it's customers sort through the bad bits. The attitude boils down to "launch now, ask forgiveness later."
Sometimes you need to get a bunch of time in to sort out the MTBF on components. If they are the same parts being used successfully in their other birds, it's not a "sorting out" issue. If you are building a new plane out of existing proven components, it shouldn't be a huge worry. nobody is complaining about the slick new foam finish. but seriously, there is only so much testing that is going to get done on 10 prototypes before you have to launch a product. They have been great to the people that have reported problems here, sending out planes with no proof (returned plane) it wasn't a dumb thumb issue. The reported "container exposure to salty air" issue listed earlier is going to bite people that fly it in that environment over time. Can't help there being issues when you are building really tiny stuff like this. I had issues on my 4-Site servos and it was accumulated crap in the gear i had to see with a magnifier. When the tolerances conflict on the components, some things bind where other's wear in. They are making things right from what we have read in here
edit: The DX8 is a new design issue. Above mostly relates to the AS2000l problems and the AR6400 bricks