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Old Apr 26, 2011, 01:06 PM
Flyin' low & slow T-28s!
MaladroitFL's Avatar
United States, FL, Vero Beach
Joined Feb 2011
3,324 Posts
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Nitroplanes: Don't Hold my order for 1 Backordered Part!

hey guys!
I ordered 2 props for my 800mm T-28 Trojan. While I had to pay shipping for them, I decided to grab an extra spinner as a precaution.

Yesterday I received an Out of Stock email about the spinner and now I have had no notification of shipment for those props. If you hold that order until the spinner arrives, you'll be out of props!!!!
There's no way you should hold the props when I ordered the spinner as an afterthought!

PLEASE send the props now?
I broke it when I had to grass-land and you know about the tiny amount clearance it has.

My order is yhst-17210252890263-189131
Vero Beach, FL

I need that prop or I'm grounded (again) with another Airfield parts prob.
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Old Apr 26, 2011, 01:27 PM
Flyin' low & slow T-28s!
MaladroitFL's Avatar
United States, FL, Vero Beach
Joined Feb 2011
3,324 Posts
You can just ship me 4 props if you want! But please ship today!

hst-17210252890263-189131

Name Code Qty Each Options
--------------------------------------------------------------
Propeller 93A625-05-Red-Propeller 2 @ 2.85
Spinner 93A625-04-Red-Spinner 1 @ 6.00 <---out
Subtotal 11.70
Shipping 11.10
Tax 0.00
Total 22.80
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Old Apr 26, 2011, 02:11 PM
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Gotcha!
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Old Apr 26, 2011, 06:22 PM
Flyin' low & slow T-28s!
MaladroitFL's Avatar
United States, FL, Vero Beach
Joined Feb 2011
3,324 Posts
Just want you folks reading this that Nitroplanes Customer Service has jumped on this and it feels like there might be 3-4 people working to get this straightened out.

I'm waiting for the shipping/tracking info, but I think they'll be handling this in ONE AFTERNOON, which is pretty super service.

I'll post back here when the tracking # comes through.

I just bought this plane last week, got it Friday night and put it together that night. Saturday morning, I broke a blade off the prop.

So I really want to see this remedied quickly and NP seems to understand my urgency and is reacting favorably.
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Old Apr 26, 2011, 06:37 PM
Flyin' low & slow T-28s!
MaladroitFL's Avatar
United States, FL, Vero Beach
Joined Feb 2011
3,324 Posts
Now I get this

Quote:
On Apr 26, 2011, at 7:05 PM, <support@nitroplanes.com> wrote:

Dear Customer,

This email is regarding NitroPlanes order number
yhst-17210252890263-XXXXXXX. We are sorry to inform you that your order is not
shipped yet due to the following item

Spinner
Propeller


is(are) out of stock for 2-4 week(s). Please inform us that if you
would like to wait for the item to be restocked, or request a refund,
or exchange to another item. If we do not receive your reply, out of
stock item will be shipped automatically upon restocking.

Please do not hesitate to contact us if we can be of further assistance.
Thank you for shopping at NitroPlanes

E-mail: support@nitroplanes.com
Let's see how they do! I was told they'd fix this... I'll be back to report on the outcome.
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Last edited by MaladroitFL; Apr 26, 2011 at 08:40 PM.
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Old Apr 27, 2011, 02:41 PM
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It turns out BOTH items are out....

Would you like to cancel the order for now?
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Old Apr 28, 2011, 02:12 PM
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United States, NV, Reno
Joined Mar 2000
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Wow -

Can you get these props anywhere else? Can you sub a prop of slightly different make from elsewhere?
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Old Apr 30, 2011, 11:42 AM
Flyin' low & slow T-28s!
MaladroitFL's Avatar
United States, FL, Vero Beach
Joined Feb 2011
3,324 Posts
My order shipped, thanks to Sam in CS, who went out of his way for me.

That's the kind of stuff that Horizon Hobby is famous for and it creates incredible loyalty. With Nitroplanes' great prices and quality, bringing the parts and customer service up to par would make them 2nd to none.

They just need people who CARE. When I'm on the phone and told that my propellers are okay to ship, then find out they have been re-entered into stock and sold to others, THAT's negative-value customer "service."

But if the person who told me that my props were safe had MADE CERTAIN they WERE, then none of this would have transpired. Sometimes, one needs to get off one's backside and dbl. check for customers in order to propagate "good" customer service. This person did not... while Sam DID.

Nitroplanes/Hobbypatrz/X-Heli need to weed-out the lazy ones who don't give a about customers and put in a company-wide policy of renewed customer service.

This is a terrible economy, but we need our planes and helis and PARTS to keep the in the air. Many of us buy these RC models because they provide an escape from the every day pressure and B. S. that we are all facing.
Nitroplanes employees have a more important job than they think!!
When they fail us, there's sometimes more to it than meets the eye.

(Some people "check-out with drugs, alcohol, etc, others go to a movie theater to escape, and others -- like myself -- fly our planes and helis to just forget about our troubles for a little while.)

Personally, I am rarely finding work and face a ton of pressure. These RC planes and helis keep me sane...or close to it. It's about the only thing that makes me happy lately. That and my new friends here at RCG.

Think about it, you Nitroplanes people..... there are MILLIONS of us out of work. You guys seem to be doing very well in a horrible economy. It's the escape. You need us - we need you. So don't fail us when we ask you for help...or parts. (Ha ha. )

Sorry this turned into a rant about the plight of average Americans.
Thank you for helping me, Sam. I truly appreciate what you did to make this happen.
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Old Apr 30, 2011, 05:59 PM
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United States, FL, Maitland
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Stop breaking all your parts!! V_V
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