|Apr 26, 2011, 01:06 PM|
Nitroplanes: Don't Hold my order for 1 Backordered Part!
I ordered 2 props for my 800mm T-28 Trojan. While I had to pay shipping for them, I decided to grab an extra spinner as a precaution.
Yesterday I received an Out of Stock email about the spinner and now I have had no notification of shipment for those props. If you hold that order until the spinner arrives, you'll be out of props!!!!
There's no way you should hold the props when I ordered the spinner as an afterthought!
PLEASE send the props now?
I broke it when I had to grass-land and you know about the tiny amount clearance it has.
My order is yhst-17210252890263-189131
Vero Beach, FL
I need that prop or I'm grounded (again) with another Airfield parts prob.
|Apr 26, 2011, 01:27 PM|
You can just ship me 4 props if you want! But please ship today!
Name Code Qty Each Options
Propeller 93A625-05-Red-Propeller 2 @ 2.85
Spinner 93A625-04-Red-Spinner 1 @ 6.00 <---out
|Apr 26, 2011, 06:22 PM|
Just want you folks reading this that Nitroplanes Customer Service has jumped on this and it feels like there might be 3-4 people working to get this straightened out.
I'm waiting for the shipping/tracking info, but I think they'll be handling this in ONE AFTERNOON, which is pretty super service.
I'll post back here when the tracking # comes through.
I just bought this plane last week, got it Friday night and put it together that night. Saturday morning, I broke a blade off the prop.
So I really want to see this remedied quickly and NP seems to understand my urgency and is reacting favorably.
|Apr 26, 2011, 06:37 PM|
Now I get this
|Apr 30, 2011, 11:42 AM|
My order shipped, thanks to Sam in CS, who went out of his way for me.
That's the kind of stuff that Horizon Hobby is famous for and it creates incredible loyalty. With Nitroplanes' great prices and quality, bringing the parts and customer service up to par would make them 2nd to none.
They just need people who CARE. When I'm on the phone and told that my propellers are okay to ship, then find out they have been re-entered into stock and sold to others, THAT's negative-value customer "service."
But if the person who told me that my props were safe had MADE CERTAIN they WERE, then none of this would have transpired. Sometimes, one needs to get off one's backside and dbl. check for customers in order to propagate "good" customer service. This person did not... while Sam DID.
Nitroplanes/Hobbypatrz/X-Heli need to weed-out the lazy ones who don't give a about customers and put in a company-wide policy of renewed customer service.
This is a terrible economy, but we need our planes and helis and PARTS to keep the in the air. Many of us buy these RC models because they provide an escape from the every day pressure and B. S. that we are all facing.
Nitroplanes employees have a more important job than they think!!
When they fail us, there's sometimes more to it than meets the eye.
(Some people "check-out with drugs, alcohol, etc, others go to a movie theater to escape, and others -- like myself -- fly our planes and helis to just forget about our troubles for a little while.)
Personally, I am rarely finding work and face a ton of pressure. These RC planes and helis keep me sane...or close to it. It's about the only thing that makes me happy lately. That and my new friends here at RCG.
Think about it, you Nitroplanes people..... there are MILLIONS of us out of work. You guys seem to be doing very well in a horrible economy. It's the escape. You need us - we need you. So don't fail us when we ask you for help...or parts. (Ha ha. )
Sorry this turned into a rant about the plight of average Americans.
Thank you for helping me, Sam. I truly appreciate what you did to make this happen.
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