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Old May 12, 2011, 06:58 PM
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Quote:
Originally Posted by Lojik View Post
110% agree...

I have never had a more understanding and pleasant time than dealing with ADC.
I've also been very satisfied with the service Rob has provided me with the three 3DHS planes I have bought from him. When I reported that one of the aileron control rods on my 71" Slick had a messed up thread (it would strip any ball link I tried to thread on it), Rob sent out another right away.

Unfortunately I can't say that the support I have had from 3DHS itself have been very good. I was all set to buy a 89" Slick, but I had a few questions as it would have been my first 50cc sized electric. No response to my email, and it wasn't the first time my questions were ignored. I still bought a Slick, the 71", but I ordered from Rob. The plane, of course, is great.
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Old May 12, 2011, 07:17 PM
3D Legion: "for we are many"
aerosheldon's Avatar
United States, CO, Highlands Ranch
Joined Sep 2003
2,798 Posts
3DHS customer service is the best. Something was wrong there maybe with the technology. AMEX is the only other company, along with EF, that have been in the same customer service league with Ben.
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Old May 12, 2011, 07:21 PM
Hope is not a Strategy
Lojik's Avatar
Australia, VIC, Caroline Springs
Joined Apr 2011
1,364 Posts
Quote:
Originally Posted by malcolmm View Post
I've also been very satisfied with the service Rob has provided me with the three 3DHS planes I have bought from him. When I reported that one of the aileron control rods on my 71" Slick had a messed up thread (it would strip any ball link I tried to thread on it), Rob sent out another right away.

Unfortunately I can't say that the support I have had from 3DHS itself have been very good. I was all set to buy a 89" Slick, but I had a few questions as it would have been my first 50cc sized electric. No response to my email, and it wasn't the first time my questions were ignored. I still bought a Slick, the 71", but I ordered from Rob. The plane, of course, is great.
you can imagine how many emails 3DHS must get per day, saying that though I always find the best place to ask questions about a model is a forum like this one, granted the hobby shop guys designed the plane but with the amount of communication going back and forth it must be a nightmare to keep track, I get 200-300 mails a day so can understand if they might have missed you mail.

I'm sure it wasn't on purpose
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Old May 12, 2011, 07:38 PM
Sippin the Koolaid!
losifanatic's Avatar
United States, NC, Hertford
Joined Oct 2007
16,394 Posts
I had issues with my email provider blocking my email from 3dhs and a few other people. Once I got that taken care of he has answered all mine. Heck he even answeres my call

The weirdest thing is that Ben and Rob (at ADC) know me and have talked with me alot and they STILL answer the phone when I call. Crazy I cant even get my wife to do that
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Old May 12, 2011, 07:40 PM
doh!
ryan_m's Avatar
United States, AR, Little Rock
Joined May 2006
4,011 Posts
That's part of the problem with email - no guarantee of service. No confirmation of delivery on either end. I've done a bit of corporate mail server administration over the years, and you would be surprised how often emails fail to get delivered for various reasons.
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Old May 12, 2011, 07:46 PM
OOPS
Manta1's Avatar
USA, GA, Cochran
Joined Jun 2008
20,114 Posts
LOL@Losi.
Are they here yet?
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Old May 12, 2011, 10:21 PM
↓↘→ + (punch)
theKM's Avatar
central PA.
Joined Sep 2004
19,912 Posts
Quote:
Originally Posted by malcolmm View Post
I've also been very satisfied with the service Rob has provided me with the three 3DHS planes I have bought from him. When I reported that one of the aileron control rods on my 71" Slick had a messed up thread (it would strip any ball link I tried to thread on it), Rob sent out another right away.

Unfortunately I can't say that the support I have had from 3DHS itself have been very good. I was all set to buy a 89" Slick, but I had a few questions as it would have been my first 50cc sized electric. No response to my email, and it wasn't the first time my questions were ignored. I still bought a Slick, the 71", but I ordered from Rob. The plane, of course, is great.
...there's a couple of CRMs in the system, both were replied to. The 89" Slick message Ben replied to in under 10 minutes total elapsed time and in which he answered six questions in his response. Maybe the replies got caught up somewhere in your inbox, there would have been CC's of the CRM messages emailed to the address supplied. We've since gone back to basic emails rather than CRMs just due to easier volume management, but it's hard to question the effort and devotion put into quality customer service, IMHO.
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Old May 12, 2011, 10:37 PM
Registered User
Salem, Oregon
Joined Dec 2008
125 Posts
^^^ Agree a 100%. I've had great support from Ben and his team.
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Old May 12, 2011, 10:41 PM
iumop ap!sdn w,I
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Joined May 2005
6,373 Posts
I've had a few emails go missing, but that's the nature of emails and a rapidly expanding business. A PM or phone call is the way to go if you need something ASAP. Either way the service from 3DHS (and ADC) is always top notch.
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Old May 12, 2011, 10:44 PM
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Joined Sep 2006
188 Posts
In my 23 years of flying, I have never waited on a plane before. I went thru about 20 planes and this is the first one that I'm going to wait on. There is nothing on the market that can come close. It is the right size, weight and stability/reactivity that this plane has. Smaller planes are twitch factor, bigger planes fly like thru molasses. I have 50cc gas yak and a 5lb .40 size elec. stick on 6s/11x5.5 apc prop. That stick is gone in three seconds on full power. So this slick plane will fit right in between those two planes and be my throw in the back of car and go fly the heck out of plane. It will take place of my yak for aerobatics and that is saying a lot.
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Old May 12, 2011, 11:28 PM
blucor basher's Avatar
United States, PA, Lancaster
Joined Jun 2003
24,140 Posts
We answer every answerable email that comes to our info@3dhobbyshop.com address.

Some people try to use the sales@ address, but that is a noreply address only for outgoing notices.

I have to do this every few months when someone posts (never pm's to find out why, just posts) "they never answered my email" and sure enough, we find it in the system and figure out that either the recipient's email system declined it, or it went to their spam filter which they do not check, or they simply overlooked it. w/e

I'm on here every day, and I'm not hard to find. Our phone stays busy a lot of the time, that's one reason I'm on here as often as I am. As available as I make myself, after 6 years and 21,000 posts, I think I'm easy enough to find. If you disagree, fine, w/e.

--------

59's will begin shipping out tomorrow. Build videos are posted earlier in this thread and on the 59" product page. The .pdf file of the build manual will be posted over the weekend for the people who are near Texas who will begin receiving planes early in the week. The build is very straighforward and if you've assembled a 3DHS plane before you can pretty much do it with your eyes closed. The only thing which is different is the canopy hatch. This plane has an extra-long canopy hatch design to allow you to run a lighter lipo pack farther forward. It's like our 71" Slick, and like that plane will take a bit more time and care to make sure the hatch is seated perfectly. That's about all there is to know.
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Old May 12, 2011, 11:31 PM
Sippin the Koolaid!
losifanatic's Avatar
United States, NC, Hertford
Joined Oct 2007
16,394 Posts
FREAKING awesome Ben. Cant wait!!!
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Old May 12, 2011, 11:36 PM
↓↘→ + (punch)
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Old May 12, 2011, 11:40 PM
blucor basher's Avatar
United States, PA, Lancaster
Joined Jun 2003
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Quote:
...there's a couple of CRMs in the system, both were replied to. The 89" Slick message Ben replied to in under 10 minutes total elapsed time and in which he answered six questions in his response. Maybe the replies got caught up somewhere in your inbox...
Must have been a solar flare.
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Old May 12, 2011, 11:44 PM
Sippin the Koolaid!
losifanatic's Avatar
United States, NC, Hertford
Joined Oct 2007
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Quote:
Originally Posted by blucor basher View Post
Must have been a solar flare.
A solar flare messed up a gate trip on a rerun of Stargate SG1 yesterday
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