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Old Feb 28, 2013, 10:54 AM
7AC is offline
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Central Indiana
Joined Oct 2006
437 Posts
Value Hobby Returns

I'm building a tricopter. So I ordered 3 motors and 3 esc's from Value Hobby. One of the motors wouldn't spin. I placed an RMA request and got an acknowledging EMail. Then I decided that since the motor was only a $9.50 item and it would cost me about $6 to send it back, if they would bear the cost of the motor I would pay for shipping a replacement to me. I would still be ahead a couple of bucks. So I called "Alex" at the number on the bottom of their website and made my proposal. In less than 5 minutes he agreed, sent me a link to pay the $4 shipping and sent my replacement motor on it's way without the need for me to make the return.

I have to call that "Outstanding" customer service.
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Old Oct 21, 2013, 09:08 PM
aeronca52 is offline
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Culper Junior
eastern pa
Joined Feb 2007
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I recently purchased 3 Power HD 1501 servos from VH. I paid with a USPS money order so they held the order till receipt, no problem there. The tracking page just stated 'on hold'.

I did not receive any notification when they received the MO but by checking every other day I could see the order progress.
They arrived 8 days after I ordered them on line, which included the MO going from me to them and they shipping the servos back to me.
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Old Jun 24, 2016, 08:39 PM
painlesstom is offline
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United States, GA, Ludowici
Joined Jan 2014
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I placed an order on the 19th, my payment was processed the next day. Yesterday my order said Payment under Review and nothing shipped. Tried calling, no answer, left message. No reply. Opened a ticket, no response, posted another message to the ticket.. still no response. Grrrrr
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Old Jun 27, 2016, 09:30 PM
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I've purchased (2) planes from VH in the last 3 mos. & received them in 5days or less. You may have caught them at a busy time. I've made several other purchases that were shipped within 2days & received 5days or less. Give them a chance....

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