|Feb 28, 2013, 10:54 AM|
Value Hobby Returns
I'm building a tricopter. So I ordered 3 motors and 3 esc's from Value Hobby. One of the motors wouldn't spin. I placed an RMA request and got an acknowledging EMail. Then I decided that since the motor was only a $9.50 item and it would cost me about $6 to send it back, if they would bear the cost of the motor I would pay for shipping a replacement to me. I would still be ahead a couple of bucks. So I called "Alex" at the number on the bottom of their website and made my proposal. In less than 5 minutes he agreed, sent me a link to pay the $4 shipping and sent my replacement motor on it's way without the need for me to make the return.
I have to call that "Outstanding" customer service.
|Oct 21, 2013, 09:08 PM|
Joined Feb 2007
I recently purchased 3 Power HD 1501 servos from VH. I paid with a USPS money order so they held the order till receipt, no problem there. The tracking page just stated 'on hold'.
I did not receive any notification when they received the MO but by checking every other day I could see the order progress.
They arrived 8 days after I ordered them on line, which included the MO going from me to them and they shipping the servos back to me.
|Category||Thread||Thread Starter||Forum||Replies||Last Post|
|Alert||HOBBY KING - HOBBY CITY - PROBLEMS??? Beware, they are having issues||kydawg1||Vendor Talk||32||Jul 08, 2010 05:58 AM|
|Discussion||Value Hobby GForce Lipos and Hobby City Lipos||ekotil||Batteries and Chargers||11||Mar 30, 2010 11:36 AM|
|Discussion||Beware of Windows Movie Maker issues with IE7 upgrade.||randall1959||Aerial Photography||14||Nov 24, 2006 10:26 PM|
|Discussion||World Hobby = Hobby Kong : Buyer beware!||taekwondo||Vendor Talk||4||Feb 23, 2006 10:24 PM|
|Issues with Sean Kincade, Beware!||Larry Jolly||Vendor Talk||8||Apr 16, 2005 02:54 AM|