Espritmodel.com Telemetry Radio
Reply
Thread Tools
Old Apr 04, 2010, 04:27 PM
Member of the RC OCD Group
bbrstorm's Avatar
United States, WA, Gig Harbor
Joined Jan 2010
553 Posts
Discussion
Hobbypartz Order Problem --- yhst-62196343123315-33350

Hobbypartz,

I received my order yesterday and found I was shorted the items that were to come with the motor I purchased.

Link to Item: http://www.hobbypartz.com/450hed23543o.html

The motor was to come with these items:

Item(s) Included: 450 Helicopter 3500rpm/v 438W Outrunner Brushless Motor
Gold Connectors
11T, 13T Motor Gears
Screws
Shrink Plastic Tubes

I only received the motor in stapled plastic bag? Where are the other items listed above??

I wait your response, not good considering this is my first order and you got it wrong....



Dan
bbrstorm is offline Find More Posts by bbrstorm
Reply With Quote
Sign up now
to remove ads between posts
Old Apr 05, 2010, 07:48 PM
Member of the RC OCD Group
bbrstorm's Avatar
United States, WA, Gig Harbor
Joined Jan 2010
553 Posts
Anybody home????

So, why no response!? You claim world class customer service. I have emailed you and posted here without any response!?

Great....



Dan
bbrstorm is offline Find More Posts by bbrstorm
Reply With Quote
Old Apr 08, 2010, 09:06 PM
Registered User
hobbypartz's Avatar
Los Angeles
Joined Mar 2009
554 Posts
Hi

Sorry for this problem. I already asked warehouse guy to check this product and asked Sam who you chatted with before to follow up on this order.

Thanks.
Jason
hobbypartz is offline Find More Posts by hobbypartz
Reply With Quote
Old Apr 09, 2010, 03:14 PM
Registered User
hobbypartz's Avatar
Los Angeles
Joined Mar 2009
554 Posts
Hello Dan

We already reshipped you the following parts yesterday. You should have email notice from us yesterday.
Gold Connectors
11T, 13T Motor Gears
Screws
Shrink Plastic Tubes

Sorry for inconveniences to you.

Thanks.
Jason
hobbypartz is offline Find More Posts by hobbypartz
Reply With Quote
Old Apr 10, 2010, 08:00 PM
Member of the RC OCD Group
bbrstorm's Avatar
United States, WA, Gig Harbor
Joined Jan 2010
553 Posts
Quote:
Originally Posted by hobbypartz View Post
Hello Dan

We already reshipped you the following parts yesterday. You should have email notice from us yesterday.
Gold Connectors
11T, 13T Motor Gears
Screws
Shrink Plastic Tubes

Sorry for inconveniences to you.

Thanks.
Jason
Yeah, got them today

You sent 3mm Pinions and the shaft is 3.2mm

Also sent standard machined screws, not the motor screws that actually fit the motor.

But I did get the gold connectors and shrinkwrap. You guys got that right...

So dissapointed with this, my first order... Also a terrible time trying to contact you guys for customer service via email......

Also, I never did receive any shipping confirmation email that the parts were sent, I had to call in yesterday and wait on hold for some-one to tell me this...

So should I just give up, and make all further orders from another online website.

Or do you ever plan to get this right?
bbrstorm is offline Find More Posts by bbrstorm
Reply With Quote
Old Apr 12, 2010, 04:19 PM
Registered User
hobbypartz's Avatar
Los Angeles
Joined Mar 2009
554 Posts
hi Dan

Sorry for this. Currently, this product is out of stock. It is a little difficult to find the exact same screws and pinions for you. If you can wait, we can send to you after restocking. If you cann't wait, I can let you return all the stuffs at your hand to get refund.

Sorry again for inconveniences to you. Your understanding is highly appreciated.

Sincerely
Jason
hobbypartz is offline Find More Posts by hobbypartz
Reply With Quote
Old Apr 12, 2010, 07:12 PM
Member of the RC OCD Group
bbrstorm's Avatar
United States, WA, Gig Harbor
Joined Jan 2010
553 Posts
Quote:
Originally Posted by hobbypartz View Post
hi Dan

Sorry for this. Currently, this product is out of stock. It is a little difficult to find the exact same screws and pinions for you. If you can wait, we can send to you after restocking. If you cann't wait, I can let you return all the stuffs at your hand to get refund.

Sorry again for inconveniences to you. Your understanding is highly appreciated.

Sincerely
Jason

Jason Please review the thread on RCdiscuss.... Eric gave me a different answer.. You guys really just need to respond to emails like every other retailer does and simplify this whole mess of having all these forums for this stuff.. I wouldn't have posted there if had not been directed to do this by the canned email response from your website..
bbrstorm is offline Find More Posts by bbrstorm
Reply With Quote
Old Apr 13, 2010, 05:01 PM
Registered User
hobbypartz's Avatar
Los Angeles
Joined Mar 2009
554 Posts
hi

Sorry for that, already reshipped to you on 12th. Hope it works this time.

Sorry for inconveniences to you.

Sincerely
Jason
hobbypartz is offline Find More Posts by hobbypartz
Reply With Quote
Old Apr 14, 2010, 05:09 PM
Registered User
Joined Mar 2009
3 Posts
I also have/had problems with costomer service at HOBBY PARTZ. You might say it is NON exsistant! I could NOT get HELP with any of my issues via email or phone!
Very unhappy customer-6-eyes
6-eyes is offline Find More Posts by 6-eyes
Reply With Quote
Old Apr 15, 2010, 04:37 PM
Registered User
hobbypartz's Avatar
Los Angeles
Joined Mar 2009
554 Posts
To: customer 6-eyes

hi

Can you let me know your order No and what's the problem? I will try to help to solve it.

Thanks
Jason
hobbypartz is offline Find More Posts by hobbypartz
Reply With Quote
Old Apr 23, 2010, 02:27 PM
Registered User
Joined Apr 2010
2 Posts
Hi Dan, I am having the same problem too, I never received my order nor did they send me a tracking number it`s almost five weeks now, lots a emails and phone calls from me to them , all they are saying is the parcel was sent but they are slow in giving me the tracking number,which the post office is asking for.
This is my very first order from them,
morce
Morce is offline Find More Posts by Morce
Reply With Quote
Old Apr 23, 2010, 06:04 PM
Registered User
hobbypartz's Avatar
Los Angeles
Joined Mar 2009
554 Posts
Hi Morce
As soon as we ship out the goods, there will be an email notification to customers automatically unless you failed to provide your email address when placing the order.

Can I have your order No. with us so that I can check?

Thanks.
Jason
hobbypartz is offline Find More Posts by hobbypartz
Reply With Quote
Old Apr 24, 2010, 06:13 PM
Keep Flying
Swedesboro NJ
Joined May 2008
720 Posts
Deleted
snoopy3440 is offline Find More Posts by snoopy3440
Last edited by snoopy3440; Apr 24, 2010 at 06:38 PM. Reason: Wrong area
Reply With Quote
Old May 08, 2010, 02:38 PM
Right Wing Loon
Santee CA.
Joined Mar 2009
19 Posts
WOW and to think I was just going to buy 10+ servos and 3 or so motors and ESCs from them, now Im second guessing that. Thanks for this thread.
P1Gunslinger is offline Find More Posts by P1Gunslinger
Reply With Quote
Old May 11, 2010, 02:33 AM View Post
rc_wolf
A moderator felt this post violated the following rule: Excessive Advertising (Spam). It is temporarily hidden while rc_wolf edits it. Show it to me anyway.
Reply


Thread Tools

Similar Threads
Category Thread Thread Starter Forum Replies Last Post
Discussion Damage F117 order#yhst-39858413893234-33059 orlando569 Banana Hobby 7 Jan 14, 2009 05:51 AM
Problem selling at E-Zone. How long I should wait for the Money Order buyer? temp_oct Life, The Universe, and Politics 2 Aug 25, 2005 11:55 AM
Rant ne sail order problem rmeflyerkid Vendor Talk 2 Jul 12, 2004 07:03 PM
ne sail order problem rmeflyerkid Vendor Talk 1 Jul 12, 2004 05:15 PM
Wild Moose Order Problem,... Rob Schaffer Aerial Photography 14 Jul 07, 2004 06:01 PM