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Old Feb 06, 2010, 10:43 AM
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TEXAS
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PETE read this if your stomach can handle it! you may no be able to sleep tonite!

PETE do you ever have a guilty conscience or trouble sleeping?

Just wondering?


Here are the problems:

1. Fans had to be worked on to get the blades to even turn" this is ready to fly meaning someone tested so just a little work is needed to get it in the air.

2. Motors are not making 550 grams as stated with all types of batteries tested MAH 5000, 4270, 3000, 2500 I have about 15 batteries all made same power.

3. BH website says 4600 KV motors, yet there is proof these are 3950kv J-powers FALSE ADVERTISEMENT

4. Plane cannot do aerobatics when thrust figures arent as caimed. stated on BH website

PROOF:

1. Photos of manual claiming thrust figures

2. Correct static thrust test performed

3. Photos od decal on motor that states 550g and 22.3 amps

The manual says everthing is tested all you need to do is connect battery, then why do the fans rubs so hard that blades will not turn hardly. this plane was never tested!!!!!!!!!





Call Hobby-lobby, RCcastle, NItiromodels its funny to here other companies beat up on them. Originally I thought the other companies were making them look bad so I would buy from them instread of banana. Man did they turn out to be right!

BANANAHOBBY 男女日光浴

One must think that PETE is YELLOW or a big coward, not answering phone lines and haveing women "no offense on there behalf, but how do they know about motor and edfs ect... when theres a probblem" It's like talking cars and motors with girls" There probably only a few out there that understand what you would be talking about. How is a female gonna know that a motor is bad or edf is not making power, I recorded the 1: 45 min process of waiting for a chat person, explaining the problem again, after 3 nights in row explainig to others, emailing back and forth, Finale haveing the chat agent have to go ask Pete question after question and returnig each time to give me the answer, If someone needs to go Pete over and over numerous times when there is a legitiamate problem why wouldnt Pete just come to computer himself, or call, I entered my phone number to chat agent and ask to call me, I even said I would accept a collect call, this is just some BS... not sure but if Banana gets to many complaints to the Better Bussiness B. if they can close the business or do investigation. Here in dallas when customers are treated poorly or taking adavantage of, we can contact the news and they will wait outsidethe business with cameras and get the point accross. I have also called paypal and started a case, maybe Paypal will drop them. Here are the emails from a Saralyn from BH:

I also like how no phone seems to work: Like no one ther has a cell phone... HOW CONVEINENT!

Saralyn, they are sending me fan replacement since the original blade are
worn from rubbing so much from initial test start. Why dont you look at
this message board.. You guys are false advertising the plane is suspose
to come with 4600kv motors and I got 3950, no wonder the plane not making
power. You better send me the 4600kv motor, I got a case started with
Paypal, and paypal refunds when items are not as describes not to mention I
have a merchant account theis was bought under. I have coppied the manual
ind pdf to show the 4600kv rating, and your website show 4600kv motors but
the power plant is really 3950kv that why the plane has no power. That is
false advertisement I just found this out becasue others are relizineing the
same thing on this RCgroup blog:

http://www.rcgroups.com/forums/showt...2#post14264472


Quote:
Originally Posted by PositivelyJoe
FYI, I'd not be too sure that are 4600kv motors.
J-Power specs say 3950kv.
BH website (not always solid info) says 4600kv.
Does BH version actually differ from the stock J-power? as in did BH
request and get an upgrade for BH version? or are all these J-power A-10
coming with 3950kv motors?
Anyone see any markings on the motors saying what the kv is on the
kits coming from BH?

What color is the end bell of the motor?


550 gram thrust sticker.3gp (0 min 20 sec)



Bananahobby 64mm with 4600kv.3gp (2 min 2 sec)


Look at all the products in the back ground I spend well over $10,000 a year on planes only, If you want any of that money I'll give you a shot to make things right, and take it all back...............





STRAIHT FROM BH WEBSITE>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Feature:
a.. 7 Channel Full Function Radio Controlled
(Aileron,Elevator,Rudder,Throttle,Retracts, LED Lights)
b.. New 2.4GHz spectrum technology, with the functions of automatic
identification and precise code pairing, strong anti-jamming, and allow more
than 20 aircrafts to fly at the same field at same time
c.. Full aerobatic characteristics; inside loops, outside loops,
axial rolls, inverted flight, knife edge, stall turns, hammerheads, and
spins are possible
d.. Using latest EPO foam technology for higher crash resistance,
durability, and aerodynamics
e.. Comes with optional LED Light System - Perfect for Nightflights
f.. One of the best ducted fan jet in the market!
g.. Powerful Twin Brushless 4600KV Outrunner Motors, 2x 30amp
Brushless Speed Control, and 3600mah 25C 11.1 Volt Li-Po Battery Pack
h.. Main wings fabricated with carbon main spar for high speed
maneuvers
i.. Scale mechanical retractable gear system!
j.. Scale pilot sitting figure included!
k.. 100% SATISFACTION GURANTEE
l.. Super High Quality
m.. Steerable nose gear design
n.. Available in 3 color schemes (Green Camo, Desert Camo, Black
Lightning)
o.. 100% True Scale, Perfect appearance and emulation (Scale
appearance, great attention has been given to details)
p.. Super tough, lightweight airframe!
q.. Shock Resistant Reinforced fuselage and Strong Wings
r.. Ground Take-Off can be performed with ease
s.. Can take off from ground or hand launched
t.. Excellent Flight Performance
u.. Stable inverted flight
v.. Fuselage with pre-installed Electronics, Motor, Servos, and
Speed Controller
w.. Super stable, Super low speed for safety, Super low altitude for
fun
x.. Fabricated by accurate molds with high fidelity of real airplane
y.. Excellent stability and aerobatic capability
z.. High roll rate
aa.. Digital Proportional Motor Speed Control
ab.. Super low speed for safety, Super low altitude for fun
ac.. Crash Resistant Construction
ad.. Easy to Fly, Easy to Control
ae.. Slow Speed Flying Capable
af.. Suitable for beginners, but recommended for intermediate and
advanced pilots
ag.. Approximately 15 minutes flight time on each charge
ah.. All spare parts and accessories are available
ai.. Complete Kit, Ready to Fly, Easy to Assemble (Everything is
included and 90% assembled -- only required 8 AA batteries for the
transmitter to start flying)
aj.. Professional Lifetime Tech Support only at Banana Hobby

Specification:
a.. Wingspan: 1250mm (49.2 in)
b.. Length: 1150mm (45.3 in)
c.. Flying Weight: 1260g (44.4 oz)
d.. Retract: Electronic retract system
e.. Drive System: 2x 4600KV Outrunner brushless motors ^ See
4600kv FALSE ADVERTISEMNET!!!! !!!
f.. Servo: 8X 9g high speed micro servos
g.. ESC: 2X 30A Brushless speed controller
h.. Battery: 11.1V 3600mah 25C Li-Polymer
i.. Control system: 7CH 2.4GHz Multifunctional Transmitter and 8CH
Receiver
j.. Radio Control Range: 3000 feet (1000m)

Package Include:
a.. Airplane (90% assembled)
b.. 7 Channel 2.4GHz Multifunctional Spectrum Transmitter
c.. Battery Balance Charger
d.. Rechargeable 11.1V 3600mah 25C Li-Polymer Battery
e.. LED Light System
f.. English Manual




















----- Original Message -----



Dear Valued Customer,

Sorry, our telephone systems are down right now as they are being updated.
If you'd like to hear more details about that please call 626-227-2003 and
listen to the recording. I understand that you have flown the airplane
already, and you took the fans out after. You stated that you were able to
fly it, so what was the power problem?

Thank you,

Saralyn C.
Customer Service Representative
www.BANANAHOBBY.com

600/602 Monterey Pass Rd
Monterey Park CA 91754
E: BHSARA09@BananaHobby.com

PLEASE KINDLY NOTE: I will be out of the office from February 8th through
February 12, 2010 and will be unable to respond to your emails at that time.
I will be sure to follow up with you upon my return on February 15, 2010.
Should you require immediate assistance while I am out, you can reach a
customer service representative by visiting us via Live Support chat through
our website during normal business hours.



-----Original Message-----
From:
Sent: Tuesday, February 02, 2010 10:53 AM
To: Sara BananaHobby
Subject: Re: Order # 67674 from Banana Hobby- RCG Help

No l have flown the plane, I had to take motors out to keep the rotors from
rubbing inside of the housings , one motor would hardly turn this plane was
dispose to be r t f read the RC group thread again.... just call me this is
no way to communicate 817 ### ####


Sara BananaHobby <bhsara09@bananahobby.com> wrote:

>Dear Valued Customer,
>
>
>
>For your records I have listed your order number in the subject line of
>this
>email. After reviewing your video and RC Groups thread I can see that you
>haven't assembled or actually flown the A-10 yet. I would recommend doing
>that before anything else, as you aren't going to be able to tell whether
>or
>not it has sufficient power without actually flying it. We have also sold a
>large volume of this particular air craft and have not had any power issues
>with it before. If after you have assembled it and you are having power
>issues, let us know and we will be more than happy to further assist you.
>
>
>
>Thank you,
>
>
>
>Saralyn C.
>
>Customer Service Representative
>
>www.BANANAHOBBY.com
>
>
>
>600/602 Monterey Pass Rd
>
>Monterey Park CA 91754
>
>E: BHSARA09@BananaHobby.com
>
>
>
>PLEASE KINDLY NOTE: I will be out of the office from February 8th through
>February 12, 2010 and will be unable to respond to your emails at that
>time.
>I will be sure to follow up with you upon my return on February 15, 2010.
>Should you require immediate assistance while I am out, you can reach a
>customer service representative by visiting us via Live Support chat
>through
>our website during normal business hours.
>
>
>
>
>
>From:
>Sent: Monday, February 01, 2010 6:05 PM
>To: Sara BananaHobby
>Subject: Re: A10 49 inch wing span not up to par as far as power goes.....
>
>

>
>
>----- Original Message -----
>
>From: Sara BananaHobby <mailto:bhsara09@bananahobby.com>
>
>To: 'Jack Metcalf' <mailto:metcalfj@verizon.net>
>
>Sent: Monday, February 01, 2010 7:54 PM
>
>Subject: RE: A10 49 inch wing span not up to par as far as power goes.....
>
>
>
>Dear Valued Customer,
>
>
>
>Please send me the full name, billing, and shipping address the order was
>placed under. I can look it up that way.
>
>
>
>Thank you,
>
>
>
>Saralyn C.
>
>Customer Service Representative
>
>www.BANANA <http://www.BANANAHOBBY.com> HOBBY.com
>
>
>
>600/602 Monterey Pass Rd
>
>Monterey Park CA 91754
>
>E: BHSARA09@BananaHobby.com
>
>
>
>PLEASE KINDLY NOTE: I will be out of the office from February 8th through
>February 12, 2010 and will be unable to respond to your emails at that
>time.
>I will be sure to follow up with you upon my return on February 15, 2010.
>Should you require immediate assistance while I am out, you can reach a
>customer service representative by visiting us via Live Support chat
>through

>our website during normal business hours.
>
>From: Saralyn Clough <mailto:bhsara09@bananahobby.com>

>
>Sent: Monday, February 01, 2010 2:52 PM
>
>Subject: Re: A10 49 inch wing span not up to par as far as power goes.....
>
>
>
>Dear Valued Customer,
>
>
>
>Kindly send me your order number and I will be happy to further assist you.
>
>
>Thank you,
>
>
>Saralyn C.
>
>Banana Hobby Customer Service
>To: bhsara09@bananahobby.com
>Sent: Sat, January 30, 2010 8:31:39 PM
>Subject: A10 49 inch wing span not up to par as far as power goes.....
>
>Its easier if you view my thread at rcgroups:
>
>
>
>http://www.rcgroups.com/forums/showthread.php?t=1185262
>
>
>
>
>
>Yes, I have the new A10 with 49.2 inch span, my manual specifically says
>that the thrust is 1100 grams and that plane weight is 1200 grams if the 3s
>2600 battery is used. Well with no battery at all it weights 1400 grams,
>This was the no battery and add your own receiver version (Im using the
>2,4ghz faast 6017fs) version. Plus I tested the fans in and out of the
>nacelles and got 440 grams of thrust out of the best motor that was not
>rubbing the side walls of the unit, ready to fly just add receiver and
>battery to me means that the fans are ready to go with no surprises. Here
>is
>a little test video of the fan out of the plane, I had to remove one fan to
>get the rubbing to stop, can not tell that if the person that assembled the
>plane squashed the fan together on accident when he glued the nacelles
>together or that the fan was not balalnced, or that the shroud is out of
>round or that if the motor is centered. Im pleased with the appearance of
>the plane but the edf unit/motor are terrible, Please help me with the
>situation, the plane will not do the claimed "Full aerobatic
>characteristics; inside loops, outside loops, axial rolls, inverted flight,
>knife edge, stall turns, hammerheads, and spins are possible, maybe the one
>you test will but mine will not, its got no power....
>
>Fans are drawing 22 amps, 240 something watts, and 440 grams of thrust...
>
>
>
>Bananahobby 64mm with 4600kv.3gp (2 min 2 sec)


>
>
>
>As you can see I have about 30 planes under my belt, so I not just some
>crazy person...
>
>thanks,
>
>Jack
>

I think I was wronged.............


The plane claims 550 grams of thrust from each motor this equals 1100 grams..... AS the MANUAL clearly states.

the edf rubbed so hard in one of the fans it barely turned, The biggest problem was the the fans are so cheap the nacelles glued together in the tight fit, that it warped the shroud causin the blades to hardly turn.... I can just picture some kid in a swet shop putting these plane togerther, but its not his fault this should of never shipped with out starting up and testing fro ma product manager.

Since I had to remove the fan were out to releave pressure on the shroud by the Nacelles I tested the power on a stand by coping the setup used by Lander technology or RCLANDER " by the way I was instructed to do so over the chat sesson, GET THIS BULL since I all ready assembled the plane I was out of luck. on a refund" another how convient. So I put the fans and motor combo on the test stand the stronger of the 2 motors made an initial 450 grams of power. Here is the sticker on the fan from the factory that states 550 grams, 22.3 amps

550 gram thrust sticker.3gp (0 min 20 sec)



Now I find out that in the BH description might be wrong it says 4600 kv motor on there website this product detail made me purchase this plane, now to here that they may only be 3950 accordind to J power specs, this makes sense since the esc's are J-power stickered. Right there that is FALSE ADVERTISEMENT on the motors power... that should be enought for me to make a claim with paypal since it clearly states I did not recieve what I paid for.....

4600KV is alot better than 3950kv on 3s, now if the 3950 ran on 4s which it should but it doesnt. the plane would be satisfactory. Then I could make teh gram thrust manual clearly states


PETE I have all the PROOOOOOOOOOOOOOOOOOOOOF. what do I have to do!!!!!!!!
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Old Feb 06, 2010, 11:51 AM
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I would appreciate every to file a claim with anyone that used paypal so they will look closely at the problem, really do not think I will have to coak's anyone though from all the stuff I read.


Thank You for the Information Provided

Your item is not covered by PayPal Buyer Protection. Thus, we are not able to help you at this point.

However, if more claims are being filed against this seller within the next 180 days we will review this case more closely.

Please contact the seller directly to solve this case. We have to debit the reversal amount as well as a 5 EUR processing fee from your PayPal account.
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Old Feb 06, 2010, 12:02 PM
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Oh just found out I did not receive 4600kv motors no wonder this thing s does does not make 1100 grams of thrust....

here are specs from website:

7 Channel Full Function Radio Controlled (Aileron,Elevator,Rudder,Throttle,Retracts, LED Lights)
New 2.4GHz spectrum technology, with the functions of automatic identification and precise code pairing, strong anti-jamming, and allow more than 20 aircrafts to fly at the same field at same time
Full aerobatic characteristics; inside loops, outside loops, axial rolls, inverted flight, knife edge, stall turns, hammerheads, and spins are possible
Using latest EPO foam technology for higher crash resistance, durability, and aerodynamics
Comes with optional LED Light System - Perfect for Nightflights
One of the best ducted fan jet in the market!
Powerful Twin Brushless 4600KV Outrunner Motors, 2x 30amp Brushless Speed Control, and 3600mah 25C 11.1 Volt Li-Po Battery Pack
Main wings fabricated with carbon main spar for high speed maneuvers
Scale mechanical retractable gear system!
Scale pilot sitting figure included!
100% SATISFACTION GURANTEE
Super High Quality
Steerable nose gear design
Available in 3 color schemes (Green Camo, Desert Camo, Black Lightning)
100% True Scale, Perfect appearance and emulation (Scale appearance, great attention has been given to details)
Super tough, lightweight airframe!
Shock Resistant Reinforced fuselage and Strong Wings
Ground Take-Off can be performed with ease
Can take off from ground or hand launched
Excellent Flight Performance
Stable inverted flight
Fuselage with pre-installed Electronics, Motor, Servos, and Speed Controller
Super stable, Super low speed for safety, Super low altitude for fun
Fabricated by accurate molds with high fidelity of real airplane
Excellent stability and aerobatic capability
High roll rate
Digital Proportional Motor Speed Control
Super low speed for safety, Super low altitude for fun
Crash Resistant Construction
Easy to Fly, Easy to Control
Slow Speed Flying Capable
Suitable for beginners, but recommended for intermediate and advanced pilots
Approximately 15 minutes flight time on each charge
All spare parts and accessories are available
Complete Kit, Ready to Fly, Easy to Assemble (Everything is included and 90% assembled -- only required 8 AA batteries for the transmitter to start flying)
Professional Lifetime Tech Support only at Banana Hobby

Specification:
Wingspan: 1250mm (49.2 in)
Length: 1150mm (45.3 in)
Flying Weight: 1260g (44.4 oz)
Retract: Electronic retract system
Drive System: 2x 4600KV Outrunner brushless motors
Servo: 8X 9g high speed micro servos
ESC: 2X 30A Brushless speed controller
Battery: 11.1V 3600mah 25C Li-Polymer
Control system: 7CH 2.4GHz Multifunctional Transmitter and 8CH Receiver
Radio Control Range: 3000 feet (1000m)

Package Include:
Airplane (90% assembled)
7 Channel 2.4GHz Multifunctional Spectrum Transmitter
Battery Balance Charger
Rechargeable 11.1V 3600mah 25C Li-Polymer Battery
LED Light System
English Manual

Also claims 1280 grams flying weight which is BS with a 25c 2500 mah 167 gram battery which is very light, the plane weighs 1400+

DO YOU WANT A PICTURE OF THAT TO PEEEEEEEETTTTTTTTTTTEEEEEEEEEEE!
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Old Feb 06, 2010, 12:50 PM
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BTW Here is the BBB complaint.

Thank you for filing your complaint. As you requested, below is a copy of your complaint.

Within the next business day, you will receive an email acknowledging receipt of the complaint. That acknowledgment will also give you information on how you can track the status of your complaint through our website.

Complainant Information

Mr. Jack Metcalf
76244 USA
metcalfj@verizon.net
Phone:
Fax:

Company Information:

Bananahobby
600/602 Monterey Pass Rd
Monterey Park, CA 91754
Website:
Phone: (626) -227-2003

Complaint Text

Planes quality is terrible motors were not as described and did not make the required power to fly plane correctly. The plane was RTF or ready to fly meaning its tested before deliver but no test were done, but if they did test they would of seen motors did not perform as described and make required power to fly correctly. since I assembled the plane as described in the manual the motor were the last step in the process when i hooked battery up they made a awfull rubbing noise. Hadto cut motors out of engine nacelles that were premade at some factory where they were not tested.. After i solved problem as instructed by live chat, i then performed a eng test becasue plane felt weak. sure enough plane did not make power as advertise for some reason. I later found out that the motor on the website that were suspose to come preinstalled were different motor all together. So add false advertisement ot the list.

Resolution Sought: Would like a partial refund of 100.00, then I can buy the necessary power setup that plain was susposed to come with. I will send there motors back and they can do with them to what ever.. If they want the plane back and for me to pay for shipping then then I need a full refund.
Date Problem Started: 1/5/2010
Date of Transaction: 11/24/2009
Amount in Dispute: $231.52
Invoice Number: 67674
Complaint Type: Product Quality
Product or Service:

If you have any questions regarding your complaint, please contact the Complaint Dept. at (909) 825-7280 or email info@labbb.org.

Complaint Department

BBB of the Southland, Inc.
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Old Feb 07, 2010, 07:19 PM
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Quote:
Originally Posted by zach_dad View Post
I also like how no phone seems to work: Like no one ther has a cell phone... HOW CONVEINENT!
0
That's a good suggestion, but is doesn't seem to have been taken.
They could get a cell phone for 1 month a the cost of a few dollars, and put the number up for the public to use, to get service.
It is odd, as I have yet to hear of a business that would operate with absolutely no type of phone service for weeks.
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Old Feb 07, 2010, 07:28 PM
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Thank you
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Old Feb 08, 2010, 05:48 AM
Merry xmas
KCV6's Avatar
Australia, SA, Edinburgh
Joined Aug 2009
5,289 Posts
Quote:
Originally Posted by zach_dad View Post
One must think that PETE is YELLOW or a big coward, not answering phone lines and haveing women "no offense on there behalf, but how do they know about motor and edfs ect... when theres a probblem" It's like talking cars and motors with girls" There probably only a few out there that understand what you would be talking about. How is a female gonna know that a motor is bad or edf is not making power
Wow man that’s some serious work there. You know why no one is answering you?

1. You posted "controversial" statements made to you in private by other vendors. That is about the lowest of low and deserves nothing but contempt. It does nothing for their sales, I for one will never use their services if this is what they are really like. I will be taking measures to bring this to the attention of all the vendors you have listed and lets just see how they feel about what you have done.

2. I bet right now there are some very peeved off female members of RCGroups based on your posting. Regardless of if you said those lines or someone else said them, they are absolute garbage and should be retracted. Actually retraction is not good enough, you should be banned full stop. The comments you support and use to support your little dummy spit are nothing short of disgustingly chauvinistic and offensive.

You have rambled on here like a man possessed repeating the same points over and over. Just like you have posted the same rhetoric elsewhere.

As I read someone else saying once on here to someone who was getting a bit over excited "your signal to noise ratio is far too high" or along those lines.

Again I couldn't help myself but to search your posts, Something I recommend others do. I like the fact you tried to sell the electronic equipment well before you posted these complaints and screwed over another RCG member by having him pay and then stopping the sale and giving a refund for the electronics with no apology.

I suggest you calm down and take a deep breath before apologizing to quite a few people.

back on topic, I suspect with a customer like you and your total lack of respect for anyone else Pete probably sleeps by closing one eye after the other and wakes up content in the fact when he looks in the mirror in the morning he sees himself and not you.

Best of luck

Mark
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Last edited by KCV6; Feb 08, 2010 at 05:52 AM. Reason: spelling
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Old Feb 08, 2010, 06:22 AM
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I am at the last straw, I argued and argued by there rules by using email and live chat service and being courtesy, I have spent at least 20+ of my hours on live chat mostly waiting and retyping my same complaint to service people all female(like I said no harm intended my appologies if it makes you upset) with them in the background, saying let me go ask Pete, That is not how your run a bisiness... I ask to talk to Pete, when a customer request that they Pete should come to the chat or email me back, or at least have someone that knows motors and power setups. (not to mention the fans were in stalled wrong and it was the last step in the manual how was I susposesed to know?, " If your told you by BH that if you are un happy about the kit why did you assemble it" NO REFUND and a All you did was follow directions. HOw would you feel? The kit did not say quickly take out the engines nacelles hook esc and receiver and test, if its bad send back do not assemble or you will be screwed, that was no where in the manual for the 1st step or last step for that matter.

No where did I say he was Yellow, I said one must think... big difference slander law case #137643443 Statecourt. Helps to work at golf course where there are a bunch of lawyers that are freinds for memebers.

As for the women comment I have my wife right here, I asked her would you be offended, she said no.... How do I know about motors...

As for you, I have seen your posts as well. Alot of people seem to think you work for BH. Me I do not care apperently you are Lover and now I'm a BH hater. Its great to live in America is it to beable to have our own oppinoun wrong or right, Or are you one of those new Democrats that wants Big Government to control everything.

My appologies to the ladies/Female crouwd. I tried to edit but want to shorten to 3000 words. I tried that its not letting me edit for some reasom
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Old Feb 08, 2010, 06:58 AM
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KCV6's Avatar
Australia, SA, Edinburgh
Joined Aug 2009
5,289 Posts
ok Zach, thats a step in the right direction.

Here is what I see.

You feel you have been duped by BH due to the misgivings of the A-10. Sort of fair, but don't you think the original problem lays with the manufacturer possibly supplying different specs to what is claimed. From my point of view I see you going hard at BH and blaming them for everything.

I see you have many other aircraft and you do know what you are doing. Have you never had to fine tune, ballance a fan, check the power on any of the other aircraft in your fleet?

BH once again are slow to respond, undoubtedly something they have to work on, but do you believe launching a personal attack on them will make a bad situation any better? if you were in their position would you be in a hurry to work with you in this problem? Don't listen to the penut gallery here that tries to prevoke you into posting on the BBB and making a CC claim etc. They have zero interest in solving your problem, they merely wish to perpetuate the BH sucks story and what better way to do it than get someone like yourself riled up so you destroy any chance of getting any resolution at all.

I see you are saying that they told you to assemble it and try flying it and now they are saying that because you assembled it it can not be returned. it took me a lot of re-reads of your posts to understand this. I'll provide some small advice here. I have seen where when people have taken a deep breath and worked with Pete, he has indeed made part refunds, and also assisted people by supplying replacement parts. What he hasn't done is try to help people that loose their temper and make demands and threats. Would you in their position?

Do you believe this could have been handled better? I do, but that's just my opinion. Ponder this. You have made a claim against them, you have made a report to the BBB and you have said some pretty nasty stuff right here, the sort of stuff i wouldn't tollerate and I'm sure you wouldn't either. I suspect you now have no chance of getting any resolution at all. And that is bloody unfortunate. Again what was a bad situation was only made worse purely because people believe they are able to have their own opinion at the expense of a sane rational resolution. I have no input into US polotics and don't understand the differing parties. I do however support that what is expected of any person is expected of me and vica versa.

Are the bridges burnt, who knows. I'd like to think Pete is bigger than that and would indeed try to help you within reason, but thats going to take a bit of give and take isn't it?

Mark
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Old Feb 08, 2010, 08:17 AM
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I see where your coming from and you make great sense, I went to a lot of trouble above and beyound to supply proof, them not handle this correctly made me escilate to this, when someone at bananahobby say not to threaten with claims of bbb and c.c. and there saying read our policy can't do anything then so called threats turn to action. If its a manufacture problem and I need to contact them as told,we need to cut out the middle man. Because the whole idea is for the supplier to handle consumer problems and sales, other wise we should order direct. Ya the price might be higher but the american way has allways been your paying for service, america is a nation built on service.
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Old Feb 08, 2010, 03:50 PM
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Adelaide Australia
Joined Aug 2009
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Zach Dad.......while your wife may not take offence to the " what would women know about this stuff " comment, some of us do.
I am new at this hobby and while the amount of knowledge one needs to successfully fly/repair/build etc etc this stuff is extreme, doesn't mean some women aren't capable of being up there with the best of them. No, i am not running off to burn my bra or demand i change my own flat tyre, just trying to get a break in a predominately male hobby that i happen to enjoy greatly and comments like that do nothing to help. Afterall, everybody both male and female is a newby at some stage.

Hope your problems with BH get resolved soon.

Chrissy
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Old Feb 08, 2010, 05:08 PM
EDF all the way!
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Joined Jun 1999
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I trying to understand your problem. A friend of mine has the same A-10 flew it at the AEF 2010. It flew great. the crowd and pilots enjoyed it's flight. Maybe you got a bad one.
Bob
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Old Feb 08, 2010, 06:54 PM
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Sorry my comment affended you Chrissy, really all I can say. But maybe this will help, Just as I do not know anything about hair and make up, I would not be answering a tech line at the down at the beauty salon, nor could I help a customer decide on a bra size.... It was not meant to be directed to females.... I was just tire d of explaining my situation over and over... They all happen to be female about 4 of them. Never got guy or anyone that could understand what im tlaking about.


Ya maybe a bad one I got. But I garuntee when we he took it out of th box the fans were not rubbing ot were they wouldnt turn were they?
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Old Feb 08, 2010, 07:32 PM
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Bruff,

This thing weighs 1400grams not the advertised weight with a 2500mah 3s of 1200g, plus my POS is only makin 880 grams of thrust not the 1100 grams as advertised. Maybe I got bad motors, but also when I powered it up for the first time one fan would barely turn because the shroud was so out of round, If I wanted a headache I would of ordered a airfram only version. Ready to fly means ready to fly even if it doesnt have the best performance.
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Old Feb 08, 2010, 08:20 PM
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Quote:
Originally Posted by zach_dad View Post
Bruff,

This thing weighs 1400grams not the advertised weight with a 2500mah 3s of 1200g, plus my POS is only makin 880 grams of thrust not the 1100 grams as advertised. Maybe I got bad motors, but also when I powered it up for the first time one fan would barely turn because the shroud was so out of round, If I wanted a headache I would of ordered a airfram only version. Ready to fly means ready to fly even if it doesnt have the best performance.
Zach
I have to big A10 and it flys fine. I just checked the motor sheet and it states 3950KV.
The motor specs need to be clarified and web page adjusted.
Have not checked the motors themselves, but whatever they are there fine for this plane.
I am using 3s3600 30/40c lipo's from Hobby city.
The web specs say it comes with a 3600mah battery not a 2500mah
I can't see where the specs say the weight is 1280gr either
A 2500 is not enough battery for this, perhaps you are using the wrong battery to get the thrust figures.
Regardless of the weight mine flies great.
Have you looked at the A10 thread for help.
Maybe someone can help you out.
There is no such thing as an RTF ducted fan foamy all the fans have to be balanced just like any prop has to done before flight.
I think your approach here is not helpful at all.
Hope this helps.
Cheers Paul
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