HobbyKing.com New Products Flash Sale
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Old Dec 01, 2012, 03:07 PM
Registered User
Goiânia - Brasil
Joined Jan 2009
144 Posts
My bad experience with RCTimer:

- I bought a couple of things( U$ 121,00) there on 20/11 and paid U$ 25,00 for Express Delivery
- On 21/11 my status order was shipped but there's no tracking number on it
- I Ask on MSN and E-mail (sales@rctimer.com) for the tracking number lot's of times, until they get a random EMS tracking number to me
- Today this random tracking number was delivery on Italy (i'm live on Brazil)

What's happen? They got my U$ 25,00 for Express and shipping on a regular and DON'T refund-me.

BE AWARE!! They aren't serious guys, I'm really don't know if i will receive my order...
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Old Dec 01, 2012, 03:51 PM
Registered User
Joined Jul 2012
63 Posts
As I wrote, the same has hapened. They don't reply emails. It is interesting becouse my status was also changed to shipped just after 20 hours of purchasing with no tracking no's. interestingly, 2 days later they want to learn my post code. Now there ia no response and I gave that much money for nothing.

I wrote it becouse before purchasing, I've read comments and it seemed purchaseble.
Now if you are considering them for shopping, just think twice.

Also please inform me about how I can take my money back(purchased on paypal) ?
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Old Dec 01, 2012, 06:01 PM
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chipsterflysome's Avatar
United States, NH, New Boston
Joined Jun 2012
84 Posts
Fools and their money soon part. You people have taken the "faith" thing too far.
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Old Dec 02, 2012, 08:59 PM
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Joined Nov 2012
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first order from rctimer great not sure about second order

i placed an order on rctimer on 11-19-2012 and paid for express shipping said shipped on 11-20-2012 emailed for tracking number on 11-21-2012 and received it. got my order at my door on 11-23-2012. my second order shipped as quick but after many emails for tracking number have not received an response. because of receiving my first order so fast i placed my second order but cant track with no number. paid for express shipping. i hope i get as fast as first order. live in usa--eastern. i wish i had my tracking number. dont know what else to do to get tracking number or were my order is at. i will keep updated.hope i receive my order as fast as my first.dont know if i will place any more orders.
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Old Dec 03, 2012, 12:38 AM
Chop it, cut it, bash it
quitcherbitchen's Avatar
United States, CA, La Cañada Flintridge
Joined Jul 2011
5,534 Posts
Because of the holidays there have been delays for air freight. My Hobby King order took 30 days. Most of that in China. It is even posted on their website as an unusual occurrence. I think it is a mad rush and not enough planes.
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Old Dec 03, 2012, 02:42 PM
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Joined Jul 2012
63 Posts
Update!

Hi guys they come back my emails yesterday and gave my tracking no. this morning the cargo came(6 days after purchasing-with 22$ shipment-); All parts are fine and looks damage free.

All in all, It seems they are honest but there are more customers waiting for attention than rctimers can handle.


ps: IMPORTANT NOTE: Don't prefer express shipment if you live in Turkey, many private cargo companies may take huge amount of commission (like 200$) at customs (this is not about of rctimer). If you live in other countries, please check that situation before the order.
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Old Dec 03, 2012, 03:44 PM
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Joined Nov 2012
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got my second order today 12-03-2012 placed on 11-27-2012 said shipped on 11-28-2012
never got tracking number. used tracking number after package was delivered. shows shipped on 11-30-2012. at least i got it.shipping was still fast.good thing i got home 10 min. before it came because it had to be signed for. does anyone know if it always needs signed for ?. i am in
usa-eastern part near pittsburgh pa.
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Old Dec 06, 2012, 06:26 PM
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Argentina, BA, Martínez
Joined Apr 2010
88 Posts
I have ordered ardyflyer apm2.5 from rctimer in november and they say they shipped under trc RC0751239989HK on nov 7, but still did not arrive and hongkong post does not recognize the item, is this normal? what to do they dont respond.
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Old Dec 06, 2012, 08:26 PM
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Canada, ON, Toronto
Joined Nov 2008
56 Posts
Any Canadians have any experience with rctimer? I made a order on there website and it was all good. I got my order within 25 days. I made a 45.00 order from there ebay store and it was shipped out on oct/22. I still have not received it and they did not give me a tracking number. Is this normal?
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Old Dec 06, 2012, 08:45 PM
Chop it, cut it, bash it
quitcherbitchen's Avatar
United States, CA, La Cañada Flintridge
Joined Jul 2011
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They had issues with their website in October/November. It is possible it was lost. Write them is simple English and explain that you did not receive it.
Just got my last order placed on Nov 26. Ten days.
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Old Dec 07, 2012, 12:30 AM
most exalted one
BC Canada
Joined Aug 2002
3,548 Posts
Quote:
Originally Posted by mman1506 View Post
Any Canadians have any experience with rctimer? I made a order on there website and it was all good. I got my order within 25 days. I made a 45.00 order from there ebay store and it was shipped out on oct/22. I still have not received it and they did not give me a tracking number. Is this normal?
No problem with orders from web site. Though it takes persistence to get satisfaction with a problem.
With Ebay/Paypal you need to open a case within 45 days. You don't have to pursue it immediately but if you don't do this within 45 days you have no recourse.

I did have another ebay vendor's package held by Chinese authorities ' for inspection' and not sent on for 8 weeks. By then i had a refund. They took 3 hours to demand repayment after I signed at the Post Office when I did finally get it.
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Old Dec 17, 2012, 08:03 PM
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Australia, QLD, Gold Coast
Joined Jul 2012
605 Posts
It looks promising

When I was getting ready for my first order through RCTimer I turned to RCGroups for a bit of research... Start with a small order to test them out.

Checking my RCTimer account today showed my order as shipped (express) but no tracking number. Send an email to them and had a reply with the tracking number in under 10 minutes. Much better than I expected from reading comments here.

Maybe they have improved the customer service or I was just lucky.
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Old Dec 18, 2012, 04:22 AM
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Goiânia - Brasil
Joined Jan 2009
144 Posts
Quote:
Originally Posted by Robert_AU View Post
When I was getting ready for my first order through RCTimer I turned to RCGroups for a bit of research... Start with a small order to test them out.

Checking my RCTimer account today showed my order as shipped (express) but no tracking number. Send an email to them and had a reply with the tracking number in under 10 minutes. Much better than I expected from reading comments here.

Maybe they have improved the customer service or I was just lucky.
They send-me a tracking number too, BUT a random tracking number.

Till now my order doesn't arrived, after tomorrow it will complete one month
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Old Dec 18, 2012, 04:39 AM
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Slovakia
Joined Nov 2010
1,237 Posts
I don't think it's a random number. I also have my package stucked in HK post office for over 2 weeks and it's not moving. It was said that HK post is overloaded because of Christmas time and we have to wait till our packages get moving.


This is my tracking info
01.12.2012 16:26: Item posted at post office

since then no new records. Oh, well I hope they will deliver it eventually...
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Old Dec 18, 2012, 06:15 AM
Registered User
Goiânia - Brasil
Joined Jan 2009
144 Posts
In my case was a random valid tracking number. This order was delivery on Italy, i´m live in Brazil.

-------------------8<-----------------------------------------------------------------------------------
Tracking Number:EE755635245CN
Your item was handed over to Customs(REPUBLIC OF ITALY MALPENSA LON)
at 2012-11-30 12:03:00
Timing Site Status
2012-11-26 19:02:00 Posting
2012-11-26 20:15:00 SGYY Despatch from Sorting Center
2012-11-26 22:42:32 SHENZHEN Arrival at Sorting Center
2012-11-26 22:58:37 SHENZHEN Despatch from Sorting Center
2012-11-29 19:18:00 REPUBLIC OF ITALY MALPENSA LON Arrival at Sorting Center
2012-11-29 19:19:00 REPUBLIC OF ITALY MALPENSA LON Handed over to Customs
2012-11-30 12:03:00 REPUBLIC OF ITALY MALPENSA LON Handed over to Customs
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