Horizon Hobby Rocks

russdee · Sep 21, 2009, 01:03 PM

I cannot believe the customer service I received from Horizon Hobby.

Back in August I had a rather severe crash due to a failed HXT900 servo and as a result there was some major damage to my HK450. When the bird hit a fence the blades were forced into the frame and actually managed to shatter the case on the main AR7000 receiver and knock it out of the frame. The wires to the remote were also caught which ripped it out of the plug.
I sent the unit back to Horizon Hobby, Spectrum Repair figuring the may be able to put a new case on and repair anything that needed it. I included a note asking them to let me know the repair costs.
Since I had not heard anything I decided to follow up today.
I was told that the item was returned to me Sept 14 and had been REPLACED AS A COURTESY TO THE CUSTOMER

That kind of customer service needs to be applauded. In todays economic woes especially. They new I was prepared to pay yet they still did it no charge.

Way to go Horizon.

Russ Dee

arbilab · Sep 21, 2009, 03:59 PM

Horizon support is about as bulletproof as it gets.

grasschopper · Sep 24, 2009, 03:45 PM

I purchased new P51 mustang that had small wing damage,they also sent out a new replacement w/decals asap! DITO GOOD COMPANY!

ewoodcox · Sep 26, 2009, 08:12 AM

I sent 2 bad 2in1s back, one was DOA and second failed in flight. 2 weeks later (last Thursday) I got a rather large box with 2 new 2in1s....

It sucks to get stuff bad, but these guys have always taken care of it. The current record is:
1 mCX 5in1 board
1 Parkzone Sukhoi
2 EFLH1039 2in1 controllers

I did get a DOA mSR but I exchanged that at my LHS.

Sounds like allot of stuff...if you only knew how much I've spent this is a small percentage

I really like HH stuff!

Sep 21, 2009, 01:03 PM	#1
russdee Both feet all the way Brantford, Ontario, Canada Joined Feb 2009 209 Posts	Horizon Hobby Rocks I cannot believe the customer service I received from Horizon Hobby. Back in August I had a rather severe crash due to a failed HXT900 servo and as a result there was some major damage to my HK450. When the bird hit a fence the blades were forced into the frame and actually managed to shatter the case on the main AR7000 receiver and knock it out of the frame. The wires to the remote were also caught which ripped it out of the plug. I sent the unit back to Horizon Hobby, Spectrum Repair figuring the may be able to put a new case on and repair anything that needed it. I included a note asking them to let me know the repair costs. Since I had not heard anything I decided to follow up today. I was told that the item was returned to me Sept 14 and had been REPLACED AS A COURTESY TO THE CUSTOMER That kind of customer service needs to be applauded. In todays economic woes especially. They new I was prepared to pay yet they still did it no charge. Way to go Horizon. Russ Dee

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Sep 21, 2009, 03:59 PM	#2
arbilab Fly Runaway Fans DFW airport Joined Jan 2009 9,269 Posts	Horizon support is about as bulletproof as it gets.

Sep 24, 2009, 03:45 PM	#3
grasschopper Registered User bluefield va. Joined Sep 2009 300 Posts	I purchased new P51 mustang that had small wing damage,they also sent out a new replacement w/decals asap! DITO GOOD COMPANY!

Sep 26, 2009, 08:12 AM	#4
ewoodcox Axes & Blades-Cutlery & Helis West Monroe NY Joined Feb 2009 3,178 Posts	I sent 2 bad 2in1s back, one was DOA and second failed in flight. 2 weeks later (last Thursday) I got a rather large box with 2 new 2in1s.... It sucks to get stuff bad, but these guys have always taken care of it. The current record is: 1 mCX 5in1 board 1 Parkzone Sukhoi 2 EFLH1039 2in1 controllers I did get a DOA mSR but I exchanged that at my LHS. Sounds like allot of stuff...if you only knew how much I've spent this is a small percentage I really like HH stuff!