Hobby-Lobby Service - EXCELLENT - Page 3

Flyboone · Sep 16, 2009, 10:44 AM

Hey guys,
Jay is on vacation, but all his cases are being answered by the rest of the staff here. I also just went up and checked on the voice mail situation and we have none. Everyone who has a left a message up to last night has been responded to. Our sales staff is on top of all this.

Thanks,
Jason Cole

denial15 · Sep 16, 2009, 10:47 AM

Jason, I left a VM for Larry Powell nearly a week and a half ago. I also sent him an e-mail the day before. He has yet to reply to either.

edit:
I just checked the sent mail. I sent the e-mail on 3 Sept, so it's been almost two weeks.

Flyboone · Sep 16, 2009, 02:06 PM

Send me your email address and information, so I can check on that.

Jason

denial15 · Sep 16, 2009, 07:05 PM

Quote:

Originally Posted by Flyboone

Send me your email address and information, so I can check on that.

Jason

Info sent.

EP_Soarer · Sep 28, 2009, 03:00 PM

Over the years, I have good experiences with Tower Hobbies, Hobby People, and EPYAYA, they all sent me replacement parts (for defective items) without extra charge.

The only one that gave me a bad taste was Hobby Lobby, in order to get a refund for a $19 ESC in 2008, they wanted me to pay shipping charges both way!

I have since stop reading their ADs, saved me a lot of money! Can't remember how many plans I bought from Hobby Lobby in the past -- Cobra, Elinor, Shiden, Miss Stik Jr, Pogo, Agro Turbo Z.........even a FlyCam2!

denial15 · Oct 03, 2009, 12:58 AM

Still nothing.

Flyboone · Oct 05, 2009, 03:05 PM

Last I heard, Larry was in touch with you right?

denial15 · Oct 05, 2009, 07:24 PM

Not in resent weeks. It's been over a month now since I left the voice mail and e-mail for him. I have not heard anything back yet.

denial15 · Oct 13, 2009, 04:17 PM

Still waiting. Still nothing.

Flyboone · Oct 13, 2009, 06:01 PM

Larry has communicated with you and has given you an answer weeks ago.

Jason Cole

denial15 · Oct 13, 2009, 06:42 PM

Larry has yet to reply to my voice mail or e-mail that was sent on 3 September. When I talked to Larry last, it was regarding a warranty replacement. He declined to replace the plane because he said I wrecked the plane and it was not related to the faulty servo. All I am trying to do is get that in writing.

splatman · Oct 21, 2009, 11:19 PM

Quote:

Originally Posted by Flyboone

Larry has communicated with you and has given you an answer weeks ago.

Jason Cole

well, I guess that's that

denial15 · Oct 22, 2009, 12:46 AM

Quote:

Originally Posted by splatman

well, I guess that's that

That describes exactly how I feel. No one cares to find out exactly what the problem was. All they did was to try and show how not-responsible they are for selling a product with faulty equipment.

I've been flying for over 7 years, and have had nearly 20 planes. All but one are currently flyable, or have been sold in perfectly flyable condition. (That one is the Mini F4 Phantom purchased from Hobby Lobby.) Yet I am treated like a 12 year old kid who doesn't know the difference between a battery and a motor.

The problem with my plane initially seemed to be an issue regarding an incorrect setting for a control movement on the elevator. All I did was move the control horn to a different hole on the elevator which seemed to correct the problem. After a few flights it was discovered the problem was not in the setting, but was a faulty servo.

I made the unfortunate mistake of summarizing the actual problem in the first line of my e-mail to Hobby Lobby, now they feel I knew the servo was faulty right off the bat, and I flew it without due regard for the plane. In addition to all of that, I was told that by me changing the elevator control horn position, I must have done something to make the plane crash and it was no fault of anything else. I was told I crashed the plane and it was my own fault.

They know of the problem this plane has had. It's been in the reviews of the plane here on RCG'c and on their own website, but they refuse to acknowledge there have been any issues with the plane.

That was the last communication I had with Larry Powell. When I tried to get that in writing, they have gone mute. No one is willing to back up what they claim in the "warranty" section of their web site "We guarantee our product to be free from defect for 30 days after the date of purchase. If you find that an item you purchased from us is defective within that 30 day period, we will replace it at no charge to you.", and no one will back up what they tell you on the phone.

I was very surprised to have been treated like I was. I have had warranty issues in the past (FlyCamOne2) and it was replaced almost immediately in a nice manner. I expected the same here. I'm completely lost for words at how recalcitrant they are being.

I'm sure they could care less, but until this gets corrected I am done with Hobby-Lobby and will let everyone I possibly can to avoid them like the plague. After how I have been treated, I'm quite positive they could care less. It really is sad. All that needs to be done is make the wrong things right, and do exactly what they imply on their website.

I'll be more than happy to eat my words and tell everyone how Hobby Lobby actually contacted me back and corrected the issue - but I'm not going to hold my breath.

Flyboone · Oct 23, 2009, 04:13 PM

Larry told you that operating an R/C model with a servo that binds was not a good decision, and that after you crashed and destroyed the airplane……it is totally impossible to determine the cause.

denial15 · Oct 23, 2009, 06:08 PM

This is exactly the problem I have been having. You feel I knew the servo was binding and flew it anyway. No one will listen and try and understand what happened.

It looked like the control rod was causing the servo to bind because of how the factory settings were. The factory settings were pushing the control horn past 45* and the control rod looked like it was getting stuck. When I moved the control rod to a closer hole and reduced the throws via my DX7, it appeared to have solved the problem. I tested it several times after making the adjustment and it did not get stuck any more. Unfortunately it was the servo and not the settings. It was an honest mistake. I was trying to fix what I felt was a minor problem that did not necessitate the entire plane getting sent back.

For what it's worth, the servo is STILL jammed in the position it was in that caused the crash.

And it's not totally impossible to determine what caused the crash. It's transparently obvious what caused the problem. Some people just can't admit they are wrong and do the right thing.

Sep 28, 2009, 03:00 PM	#35
EP_Soarer I can't fly Join Date: Sep 2003 Location: Sammamish, Washington Posts: 230	Excellent? Over the years, I have good experiences with Tower Hobbies, Hobby People, and EPYAYA, they all sent me replacement parts (for defective items) without extra charge. The only one that gave me a bad taste was Hobby Lobby, in order to get a refund for a $19 ESC in 2008, they wanted me to pay shipping charges both way! I have since stop reading their ADs, saved me a lot of money! Can't remember how many plans I bought from Hobby Lobby in the past -- Cobra, Elinor, Shiden, Miss Stik Jr, Pogo, Agro Turbo Z.........even a FlyCam2!

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Sep 16, 2009, 10:44 AM	#31
Flyboone https://twitter.com/flyboone Join Date: Oct 2003 Location: Nashville,TN Posts: 1,565	Hey guys, Jay is on vacation, but all his cases are being answered by the rest of the staff here. I also just went up and checked on the voice mail situation and we have none. Everyone who has a left a message up to last night has been responded to. Our sales staff is on top of all this. Thanks, Jason Cole

Sep 16, 2009, 10:47 AM	#32
denial15 Swede Join Date: Aug 2005 Location: 10-95 Posts: 1,956	Jason, I left a VM for Larry Powell nearly a week and a half ago. I also sent him an e-mail the day before. He has yet to reply to either. edit: I just checked the sent mail. I sent the e-mail on 3 Sept, so it's been almost two weeks.

Sep 16, 2009, 02:06 PM	#33
Flyboone https://twitter.com/flyboone Join Date: Oct 2003 Location: Nashville,TN Posts: 1,565	Send me your email address and information, so I can check on that. Jason

Oct 03, 2009, 12:58 AM	#36
denial15 Swede Join Date: Aug 2005 Location: 10-95 Posts: 1,956	Still nothing.

Oct 05, 2009, 03:05 PM	#37
Flyboone https://twitter.com/flyboone Join Date: Oct 2003 Location: Nashville,TN Posts: 1,565	Last I heard, Larry was in touch with you right?

Oct 05, 2009, 07:24 PM	#38
denial15 Swede Join Date: Aug 2005 Location: 10-95 Posts: 1,956	Not in resent weeks. It's been over a month now since I left the voice mail and e-mail for him. I have not heard anything back yet.

Oct 13, 2009, 04:17 PM	#39
denial15 Swede Join Date: Aug 2005 Location: 10-95 Posts: 1,956	Still waiting. Still nothing.

Oct 13, 2009, 06:01 PM	#40
Flyboone https://twitter.com/flyboone Join Date: Oct 2003 Location: Nashville,TN Posts: 1,565	Larry has communicated with you and has given you an answer weeks ago. Jason Cole

Oct 13, 2009, 06:42 PM	#41
denial15 Swede Join Date: Aug 2005 Location: 10-95 Posts: 1,956	Larry has yet to reply to my voice mail or e-mail that was sent on 3 September. When I talked to Larry last, it was regarding a warranty replacement. He declined to replace the plane because he said I wrecked the plane and it was not related to the faulty servo. All I am trying to do is get that in writing.

Oct 23, 2009, 04:13 PM	#44
Flyboone https://twitter.com/flyboone Join Date: Oct 2003 Location: Nashville,TN Posts: 1,565	Larry told you that operating an R/C model with a servo that binds was not a good decision, and that after you crashed and destroyed the airplane……it is totally impossible to determine the cause.

Oct 23, 2009, 06:08 PM	#45
denial15 Swede Join Date: Aug 2005 Location: 10-95 Posts: 1,956	This is exactly the problem I have been having. You feel I knew the servo was binding and flew it anyway. No one will listen and try and understand what happened. It looked like the control rod was causing the servo to bind because of how the factory settings were. The factory settings were pushing the control horn past 45* and the control rod looked like it was getting stuck. When I moved the control rod to a closer hole and reduced the throws via my DX7, it appeared to have solved the problem. I tested it several times after making the adjustment and it did not get stuck any more. Unfortunately it was the servo and not the settings. It was an honest mistake. I was trying to fix what I felt was a minor problem that did not necessitate the entire plane getting sent back. For what it's worth, the servo is STILL jammed in the position it was in that caused the crash. And it's not totally impossible to determine what caused the crash. It's transparently obvious what caused the problem. Some people just can't admit they are wrong and do the right thing.