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Old Jul 14, 2009, 01:08 AM
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viperjody's Avatar
USA, WA, Maple Valley
Joined Jun 2009
275 Posts
Question
New user, ordered but no customer service

Hello there Pete! I just wanted to say your products look great. I am excited to try them. I am new to RC planes and have ordered the F/A 18 just yesterday. Order number: yhst-39858413893234-55101. I tried calling today to talk with someone about the order as I had some questions, like when will it ship and is the Jolly Roger in stock? I sat on hold for 40 minutes then had to hang up. My call was at 10am PST. I then tried to call again at 4pm and was on hold for 30 minutes to no avail. I then tried to reach someone via livechat at 4:30, but no one was available but the hours say from 9-6. Just curious if I should buy the other planes I want to order or go elsewhere. Please reply. thank you! Jody
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Old Jul 14, 2009, 10:45 AM
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superd333's Avatar
Joined Jul 2009
265 Posts
Quote:
Originally Posted by viperjody
Hello there Pete! I just wanted to say your products look great. I am excited to try them. I am new to RC planes and have ordered the F/A 18 just yesterday. Order number: yhst-39858413893234-55101. I tried calling today to talk with someone about the order as I had some questions, like when will it ship and is the Jolly Roger in stock? I sat on hold for 40 minutes then had to hang up. My call was at 10am PST. I then tried to call again at 4pm and was on hold for 30 minutes to no avail. I then tried to reach someone via livechat at 4:30, but no one was available but the hours say from 9-6. Just curious if I should buy the other planes I want to order or go elsewhere. Please reply. thank you! Jody
try the live chat, it seems to be more reliable, also this forum is a good way to get in touch with them. try a PM to Banana Hobby/Pete

good luck
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Old Jul 14, 2009, 01:57 PM
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I've used the live chat a few times and always got someone within a couple mins.
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Old Jul 14, 2009, 05:33 PM
banana hobby's Avatar
United States, CA
Joined May 2008
2,676 Posts
Quote:
Originally Posted by viperjody
Hello there Pete! I just wanted to say your products look great. I am excited to try them. I am new to RC planes and have ordered the F/A 18 just yesterday. Order number: yhst-39858413893234-55101. I tried calling today to talk with someone about the order as I had some questions, like when will it ship and is the Jolly Roger in stock? I sat on hold for 40 minutes then had to hang up. My call was at 10am PST. I then tried to call again at 4pm and was on hold for 30 minutes to no avail. I then tried to reach someone via livechat at 4:30, but no one was available but the hours say from 9-6. Just curious if I should buy the other planes I want to order or go elsewhere. Please reply. thank you! Jody

I apologize about the hold time. Unfortunately, I can do much about it currently. It is July and I have 3 employees on vacation and we just released 3 from our personnel staff for performance reasons. If your order was placed yesterday, it will process in the next 2 days and shipped. If you have any questions, our live chat works great. Or you can ask them directly to me here. Thank you again for your patience.

Pete
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Old Jul 22, 2009, 02:23 AM
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viperjody's Avatar
USA, WA, Maple Valley
Joined Jun 2009
275 Posts
i finally got a hold of someone and they were able to cancel my order because I ordered the Version 1 of the F/A 18 and I wanted the Version 2. The version 2 arrived today although they advertise free overnight shipping and did not ship it overnight, rather it went ground, even after I called to confirm it would go overnight. They offered me 10% off of my next order although I doubt I will order again.
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