Attention Specktrum DX6i Users 1/30/2009 - Page 2

Zaurak3 · Mar 11, 2009, 09:31 PM

Just received an unsolicited DX6i recall notice via FedEx today (although I've already determined that mine is one of the unaffected ones), anyone else getting these?

stemo99 · Mar 12, 2009, 05:27 AM

Yeah, I got my Fex Ex notification yesterday. My radio has the date code of a suspected problem unit although, doing the monitor test, it seems to move smoothly on all planes. I plan to call today and get my call tag sent to me so I can return it. Of course, good flying weather is approaching here in NJ and me with no radio!!!!

rafe_b · Mar 12, 2009, 08:10 AM

UPS tracking shows my Dx6i was received back in IL for repair on 2/22. At one point I was told the repair would take "5 to 10 work days." We're pretty well beyond that. I guess it's time to call and nag them.

What galls me is that this is my "fancy" radio, and essentially brand new. It was ordered from Hobby Lobby on Jan 13 of 2009, and has had maybe 1 hour (total) use, on a Vapor, in a gym. (And about 5 minutes on my EasyStar's maiden flight, in which it crashed and ended up in a tree.)

At the very least, I expect them to reset the warranty start date to the date at which the radio returns from service.

Bamber · Mar 16, 2009, 10:39 AM

deleted

rafe_b · Mar 18, 2009, 05:10 PM

Woo-hoo. My Dx6i is back, with a 6100 receiver in the box as a consolation prize. It was packaged in a carton for McDonalds Hash Browns, I kid you not. (Wicked professional, folks.

) Paperwork says both gimbals were replaced. Sticks check out OK on Monitor display, but there are no "clicks" on the throttle axis.

southernmd_man · Mar 18, 2009, 06:48 PM

Quote:

Originally Posted by rafe_b

Woo-hoo. My Dx6i is back, with a 6100 receiver in the box as a consolation prize. It was packaged in a carton for McDonalds Hash Browns, I kid you not. (Wicked professional, folks.

) Paperwork says both gimbals were replaced. Sticks check out OK on Monitor display, but there are no "clicks" on the throttle axis.

Ya beat me to it!! One week turn around, and a 6100 for my troubles!! I for one would like to say thanks to Horizon for the fast fix, and taking care of the customer the way it was done!!!

Tommy___J · Mar 19, 2009, 04:36 PM

Sended in mine 3 March to my LHS and they said that they would send it further to Germany 6 March. I´m living in Sweden. Still waiting!!!!!

bpeltzer · Mar 19, 2009, 10:54 PM

Woot! got mine back today, gone for 2 weeks, it had a AR6100 accompanying it when it got home!

bigwood212 · Mar 20, 2009, 06:21 AM

YEP! They gave us all free ar6100's! You really cant beat that kind of service. I am very happy now.

DarkWombat · Mar 21, 2009, 04:02 AM

Out of curiosity do the AR6100 receivers have a V1.6 sticker on them?

Gibson L1 · Mar 23, 2009, 05:54 AM

Wish I knew about this potential problem before the Fatal Maiden the other day, flying perfect one minute, dead the next. Looking at the monitor screen though it appears to be ok! Maybe another cause, first 2.4 communication failure at our club.

slappySF · Mar 24, 2009, 01:00 PM

Quote:

Originally Posted by Gibson L1

Wish I knew about this potential problem before the Fatal Maiden the other day, flying perfect one minute, dead the next. Looking at the monitor screen though it appears to be ok! Maybe another cause, first 2.4 communication failure at our club.

I had a similar experience with my DX6i and the AR6200 receiver that came with it.

According to the online notices and videos Spektrum and Horizon posted, my TX checked out OK. But to be sure, I called Horizon and described the nature of my problem. When I told him what happened he said it would be best to send in BOTH the radio and the receiver.

So, despite the fact that I have no radio right now, the customer service folks at Horizon were very informative and professional. That seems rare in any biz these days.

slappySF · Apr 01, 2009, 04:47 PM

Radio came back today. Along with a free AR6100. Thanks Horizon Hobby!

wakeboardin · Apr 02, 2009, 12:54 PM

I had something similar happen to myDX6i, I lost a few planes. The last one I flew at least 60 times with the exsisting set up and this day flew one battery and landed and swapped to a new battery after roughly 4 minutes the lost all commands no response and eventually went full power into the ground. This was the third plane I lost and so contacting their customer support they asked me to send it in. I did so with a letter stating I was not real confident in this radio any more and wouldn't mind if I was upgraded to a dx7. I was contacted and they stated they could not replicate the issue but were sending a brand new dx7 package with servos and ar7000 to me. Talk about customer service they are bar none outstanding. Thanks again Horizon.

bhchan · Apr 04, 2009, 02:41 AM

Anyone see this one?

http://www.cpsc.gov/cpscpub/prerel/prerelapr09.html

5th item from the top, or the direct link below.

http://www.cpsc.gov/cpscpub/prerel/prhtml09/09179.html

Brian, an EAJ

Mar 16, 2009, 10:39 AM	#19
Bamber Registered User Join Date: Jun 2007 Posts: 2	deleted Last edited by Bamber; Mar 17, 2009 at 11:10 AM.

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Mar 11, 2009, 09:31 PM	#16
Zaurak3 Registered User Join Date: Mar 2008 Location: Nebraska USA Posts: 430	Just received an unsolicited DX6i recall notice via FedEx today (although I've already determined that mine is one of the unaffected ones), anyone else getting these?

Mar 12, 2009, 05:27 AM	#17
stemo99 Registered User Join Date: Feb 2008 Posts: 54	Yeah, I got my Fex Ex notification yesterday. My radio has the date code of a suspected problem unit although, doing the monitor test, it seems to move smoothly on all planes. I plan to call today and get my call tag sent to me so I can return it. Of course, good flying weather is approaching here in NJ and me with no radio!!!!

Mar 12, 2009, 08:10 AM	#18
rafe_b Registered User Join Date: Jan 2009 Posts: 2,914	UPS tracking shows my Dx6i was received back in IL for repair on 2/22. At one point I was told the repair would take "5 to 10 work days." We're pretty well beyond that. I guess it's time to call and nag them. What galls me is that this is my "fancy" radio, and essentially brand new. It was ordered from Hobby Lobby on Jan 13 of 2009, and has had maybe 1 hour (total) use, on a Vapor, in a gym. (And about 5 minutes on my EasyStar's maiden flight, in which it crashed and ended up in a tree.) At the very least, I expect them to reset the warranty start date to the date at which the radio returns from service.

Mar 18, 2009, 05:10 PM	#20
rafe_b Registered User Join Date: Jan 2009 Posts: 2,914	Woo-hoo. My Dx6i is back, with a 6100 receiver in the box as a consolation prize. It was packaged in a carton for McDonalds Hash Browns, I kid you not. (Wicked professional, folks. ) Paperwork says both gimbals were replaced. Sticks check out OK on Monitor display, but there are no "clicks" on the throttle axis.

Mar 19, 2009, 04:36 PM	#22
Tommy___J Registered User Join Date: Feb 2008 Posts: 6	Sended in mine 3 March to my LHS and they said that they would send it further to Germany 6 March. I´m living in Sweden. Still waiting!!!!!

Mar 19, 2009, 10:54 PM	#23
bpeltzer Registered User Join Date: May 2008 Location: Phoenix, AZ Posts: 230	Woot! got mine back today, gone for 2 weeks, it had a AR6100 accompanying it when it got home!

Mar 20, 2009, 06:21 AM	#24
bigwood212 Registered User Join Date: Nov 2007 Posts: 538	YEP! They gave us all free ar6100's! You really cant beat that kind of service. I am very happy now.

Mar 21, 2009, 04:02 AM	#25
DarkWombat Fly fast, crash hard. Join Date: Mar 2006 Posts: 67	Out of curiosity do the AR6100 receivers have a V1.6 sticker on them?

Mar 23, 2009, 05:54 AM	#26
Gibson L1 Registered User Join Date: Sep 2008 Location: Cherrybrook Sydney Posts: 13	Wish I knew about this potential problem before the Fatal Maiden the other day, flying perfect one minute, dead the next. Looking at the monitor screen though it appears to be ok! Maybe another cause, first 2.4 communication failure at our club.

Apr 01, 2009, 04:47 PM	#28
slappySF Registered User Join Date: Mar 2008 Posts: 335	Radio came back today. Along with a free AR6100. Thanks Horizon Hobby!

Apr 02, 2009, 12:54 PM	#29
wakeboardin Heli Newbie Join Date: Jan 2008 Location: Alta Loma Posts: 24	I had something similar happen to myDX6i, I lost a few planes. The last one I flew at least 60 times with the exsisting set up and this day flew one battery and landed and swapped to a new battery after roughly 4 minutes the lost all commands no response and eventually went full power into the ground. This was the third plane I lost and so contacting their customer support they asked me to send it in. I did so with a letter stating I was not real confident in this radio any more and wouldn't mind if I was upgraded to a dx7. I was contacted and they stated they could not replicate the issue but were sending a brand new dx7 package with servos and ar7000 to me. Talk about customer service they are bar none outstanding. Thanks again Horizon.

Apr 04, 2009, 02:41 AM	#30
bhchan Electric Airplane Junkie Join Date: Jun 2000 Location: San Mateo, Ca , USA Posts: 4,403	Anyone see this one? http://www.cpsc.gov/cpscpub/prerel/prerelapr09.html 5th item from the top, or the direct link below. http://www.cpsc.gov/cpscpub/prerel/prhtml09/09179.html Brian, an EAJ