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Old Oct 24, 2014, 11:52 PM
I74
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United States, IA, Cedar Rapids
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Help!
Defective ASH 26

''Raiden Charlie'' ,, Please help me out here!!! Just received your Flying dreams 2.6M Ash 26 today, and it is all messed up.. The vert tail is cracked on both sides ,and the left wing is cracked in 2 places, and is bowed.. The steel wing rod spar was loose and clanging around in the box, as were the push rods and other pins ect.. I stressed on my comments when ordering this, that I wanted the kit checked out for defects - and being straight ect, because of my bad experience with another badly flawed scale glider kit that I purchased from you a year or so ago.. ''It looks like it was never checked out''.. A lot of people on RCG warned me of getting another 2.6 glider kit, but I wanted to give it one more shot... My order no. is,,, 17210252890263 - 413678 . '' Please make it right with me Charlie '', and send me a express return label, or another fuse and main wings .. ...... Thank you... Ian
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Old Oct 27, 2014, 01:21 PM
HobbypartZ Support
Joined Jul 2011
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I need to check with the warehouse staff to see if we have parts for this model, if we do I'll have replacement parts sent out to you. If not I'll send you a return shipping label to have this item returned.

Were there any damages on the shipping box when you received it?
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Old Oct 27, 2014, 06:00 PM
United Kingdom, Northern Ireland, Ballymoney
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Hope you get that sorted 174 it's not nice receiving goods like that. Hopefully NP will come good for you.
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Old Oct 28, 2014, 12:09 AM
I74
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United States, IA, Cedar Rapids
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Quote:
Originally Posted by RaidenCharlie View Post
I need to check with the warehouse staff to see if we have parts for this model, if we do I'll have replacement parts sent out to you. If not I'll send you a return shipping label to have this item returned.

Were there any damages on the shipping box when you received it?
Charlie,, The box is just normal mild scrapes and such, with old looking yellow packing tape on the ends.. What ever you come up with , I would really appreciate it , If you would inspect the replacement parts , and or kit yourself.. Thank you.. Ian
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Old Oct 28, 2014, 12:54 PM
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I checked with the warehouse staff and they said that we had some parts for this model but sold them all in our moving sale back in June. At the moment we don't have the parts available for this item. Due to the limited stock of this item I'm not able to open a new item to take the parts and give to you.

I'll process the return for exchange for the item, I'll have a return shipping label sent to you so you can return the item at no cost. I'll make a note of it in your order to have the warehouse staff give me the replacement item for inspection before sending it out to you. I cannot guarantee that they will give me the item though.
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Old Oct 28, 2014, 03:14 PM
I74
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Why can't you just pull one for me now, and check it out, to ensure that I will get a good one, and also to guarantee that it wont be out of stock when you get mine back...
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Old Oct 29, 2014, 12:42 PM
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I don't have the authority to pull inventory, I would need the shipping label for the item to be made for me to do this. The shipping label will not be printed till the item is returned and verified by the returns department.
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Old Oct 29, 2014, 12:53 PM
I74
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When you get my kit back , and then it is out of stock, I would be pretty upset .. Could you at least make a request, to have one pulled off to the side for me?? .. Thank you
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Old Nov 01, 2014, 03:00 PM
United Kingdom, Northern Ireland, Ballymoney
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Thought I'd post a few pics of the mods 174 and they are now on a new thread under scale sailplanes. Cmpro ASH26
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Old Nov 01, 2014, 10:12 PM
I74
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United States, IA, Cedar Rapids
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I got with what you did with the decalage angle on the tail Ian . Hopefully if they get me a good kit, ''If it is still in stock''??.......
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Last edited by I74; Nov 02, 2014 at 10:06 PM. Reason: Added
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Old Nov 02, 2014, 01:38 AM
United Kingdom, Northern Ireland, Ballymoney
Joined Oct 2013
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Hope you get a good one back Ian you deserve it. Service in smaller UK model shops I find is a bit more personable. I can't understand why NP won't just hold one for you after all these models aren't made anymore I reckon.

Yeah I'm glad I went down the root of making the tailplane a bit smaller it looks much better than the 'plank' that's supplied with the kit. I just need to install a second bolt or alignment dowel perhaps for the tailplane as the current aft one is obsolete.
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Old Nov 03, 2014, 09:39 AM
I74
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Charlie, you guys should see my returned kit - wed. 11/5, by the end of the day.
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Old Nov 03, 2014, 12:54 PM
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Got it, I'll have the returns department keep an eye out for the package.
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Old Nov 03, 2014, 07:24 PM
I74
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Thanx.
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Old Nov 07, 2014, 09:02 AM
I74
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United States, IA, Cedar Rapids
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Charlie, I saw an e-mail this morning stating that my replacement kit is being shipped, and that I should receive it on the 12th.. Did you get to check it out?? Also, might you give me some kind of incentive on my next purchase, like free shipping on my next order, for the trouble?? I'am thinking of purchasing another one of these kits A.S.A.P, for spares ect. , If it is still in stock at that time, and also accessories to go with it..... Thank you
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