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Old Apr 22, 2015, 12:24 PM
lndcrzr is online now
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United States, OR, Eugene
Joined Jan 2012
60 Posts
Rant
BE careful ordering from HK West

I have been waiting on my order from Hobby King West since 3/28/ 15. HK customer service has failed me I even tried Rob as a last resort and my experience with him has not been what others have experienced. Rob's help has been no better then Live Chat for me. I have been told Good News it looks like your order is shipping on more then 1 occasion. Rob even told me my order was shipping at 1 point. I know he is going by what he hears from the warehouse but come on someone has to have a handle on this mess. I guess it is not Rob.
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Old Apr 22, 2015, 12:30 PM
HobbyKingCSNYC is offline
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United States, NY, Brentwood
Joined Dec 2013
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I'm sorry this is not working out so well for you. In these cases I can only be the messenger. Sometimes my correspondence with the warehouse manager has been successful, in some cases not so much. All I can do is advise them of an issue and hope that they fix it. In most cases they do but there may be another issue with your order. PM me the details again and I'll dig further.

Rob

HK CS NY
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Old Apr 23, 2015, 11:12 AM
lndcrzr is online now
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#20011292940

#20011292940 Rob here is the order# I am not sure if you are receiving my P.M. because you do not reply to them.
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Old Apr 24, 2015, 07:09 AM
DL111072 is offline
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I placed and order for new TX and RX batteries on April 2,2015. Paid for with PayPal. The order has still not left the warehouse and it's now April 23. Order Number 20011287738. Everything was in stock and not on back order. I should have paid the extra shipping cost and ordered my batteries from the Hong Kong warehouse. Would have been here by now! There customer service folks have been no help except to say there will look into this and have the order shipped ASAP. Have talked to them 5 times by CHAT or email with no luck. It's very sad when something can be shipped to you from over sea's and you get it faster then from a warehouse almost local.
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Old Apr 24, 2015, 11:30 AM
Embee57 is offline
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Hobby King US West problems

My order no 20011348430 has been stuck "in packing" at US West for 20 days. A nice polite CS person named Krista has been corresponding with me but basically says she is being ignored by USW personnel. Wrote Rob today and we'll see if I hear back. Don't know who to feel "sorrier" for --- us as customers or the CS employees of Hobby King!?
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Old Apr 24, 2015, 04:43 PM
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Tom
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I think they just opened to soon with not enough stock for the demand and not enough employees to fill the orders in a timely manner. Yes I say the say thing, the CS folks a taking a beating for this poor service.
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