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Thanks again. Nina |
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Latest blog entry: Rctimer f800-m6
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Nina, have you or Frank been monitoring this thread lately? Read back a few post and you'll find several posters are having warranty issues with motors and/or esc's they purchased from you. I suggest you have Frank read and respond to those posts, you are losing customers due to quality control issues with those motors and esc's; perhaps it's time to investigate and attempt to resolve their problems without them having to go to the extreme expense of sending the defective products back to you. Perhaps you should consider covering the return postage for the customer; they would stick with you and not go elsewhere if you did. Just sayin....
Sonny (Bassglider on RCT) |
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Russian Federation, MO, Podolsk
Joined Dec 2010
100 Posts
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Hello to All.
Could you please help me with one question! Can i use this motor mount "New Type 2830 Motor mounts MA-02"(http://www.rctimer.com/index.php?gOo...5&productname=) with this motor "2830-14 750KV Outrunner Brushless Motor Free Mounts" (http://www.rctimer.com/index.php?gOo...3&productname=). Or i need use the same motor but without shaft? Thank you very much for help! |
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Starting to look like RC Timer's service is heading the same way as most other Chinese vendors and vanishing.
I never received a response to the email saying they would check with a manager about sending a new one without me paying $11 to return a $22 motor. No response to follow up emails either. Their responses in this thread are few and far between as well. Don't get me wrong, they still are a vendor with great prices and in some cases free shipping so they have a place. But if there are problems and their service is just as bad as others, then it's the same gamble. I won't be buying any more motors from them at all, or ESC. |
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San Juan
Joined Sep 2005
80 Posts
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I order 3 speed controllers from Rctimer. When they arrived two of the controllers where defective with intermitent power to motors and the third one burnt in the first use, under normal condition. I send e-mail explaning the situation and they told me that when they received the items the send back another one for replacement including a previusly defective motor the I also send for replacement.
I send the controllers more than month and a half ago and the motor more than 2 month ago, to the address that they provided. I have been e-mailing them for information with no response, as they must have received the items already. I also posted with my account at their web site with no response. I have bought more than $400.00 from Rctimer. They should give far better attetion for their customers. If I dont get a response, it will be the last time . |
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Sorry for the delay reply, our rule is: if the items have any quality problem within 3 months, we will resend it for free, if it over 3 months, we suggest the customers return them to us, then we will resend them for free. we just want to check the question, if we resend the items to to customers, it will spend us two shipping fee and two costs, hope the customers can understand us. In fact, many customers bought the items more than one year, when we received the return items, we have resent the new ones to them. We will try our best to satisfy every customer. Thanks for your time. Nina |
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Latest blog entry: Rctimer f800-m6
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Sorry for the delay reply, we suggest you can check our new motor: 2830-14-50cm cables, that motor with the new mount MA-02, and the shaft is cut. or you can choose the short shaft 3.17x30.8, then you can change the shaft yourself, if you have any question you can feel free to contact us. Nina |
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Latest blog entry: Rctimer f800-m6
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Sorry for any inconvenience bring to you, as you have bought it on March, it is too long to change a new one for free, we suggest you can return it to us, or we will provide you a discount for your next order, thanks for your time. Nina |
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Latest blog entry: Rctimer f800-m6
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Sorry for any inconvenience bring to you, we havn't received them, we are honest do business with you, we can resend them to you at first, hope you can send your address to: rctimer@gmail.com, thanks for your time. Nina |
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Latest blog entry: Rctimer f800-m6
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San Juan
Joined Sep 2005
80 Posts
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I sent you a private message with my address.
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