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Old Nov 22, 2013, 09:53 PM
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Joined Nov 2013
372 Posts
Ordered from US warehouse, shipping was reasonably quick.

One ($8) motor arrived DOA. Opened RMA that night, including pictures of the motor. That was 4 days ago.

Opened support chat today to check on status. After 40 minutes on the chat, I was told I'd be given a credit. However, credit's don't cover shipping and the website wanted almost $6 to ship the motor. Fat chance I'll pay almost the full cost of the part when it wasn't my fault it arrived DOA.

Told the agent that I shouldn't be responsible for the shipping cost, and she said she understood and they would ship out a replacement at no cost. "Great," I thought. I asked her if it would ship today and if I'd get a tracking number via email, and she said "of course". Cool.

Opened another support chat tonight on a hunch, and I was informed the product specialist hasn't even looked at my rma yet. HM thats funny because the previous agent said:
Quote:
"Our Product Specialist and we verified that the Product ID: 1 * 1811-2000 from your order 2008086971 is proven faulty. We'll definitely make sure that we avoid this incident from happening again."
Asked to speak with a supervisor, and was told there won't be one there for a few hours. Apparently it's on me to contact them and hope there's a supervisor around, because when I asked if the supervisor would contact me (what I would do in this situation if roles were reversed, and yes i've been in mail order customer service), I was told "You can contact us if that's ok".

No, it's not ok. Nothing about this process is OK so far. Hoping they can figure it out, because if not I might as well return everything.
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