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Old Jul 18, 2014, 02:55 PM
Registered User
USA, MA, Belchertown
Joined Jun 2010
66 Posts
Careful!
Tru-Turn Dissapoints

Here's my experience...

I ordered a custom prop adaptor and custom prop nut for a brand new E-Flite Power 110. The adaptor arrived with a nut, prop washer and mounting bolts.

When I mounted the prop adapter with the supplied mounting bolts, the bolts were too long and they scored the bearing race of the motor. This ruined the motor. I sent it to E-Flite for repair but they said it was beyond repair and I had to buy a new one, which I did.

There were NO instructions, warnings or notices with the supplied Tru-Turn bolts. Since I had ordered a custom prop adaptor and prop nut, I reasonably assumed Tru-Turn had supplied custom mounting bolts.

When I contacted Tru-Turn, Ric Obenburger wrote me on June 9th; "Thanks Keith, we will look into the issue from this end". I have since contacted them twice in the past six weeks but they choose to give me the silent treatment, instead of discussing this like intelligent people.

I've been patient, I've explained the situation in great detail and I've been polite. What I have gotten in return is a big black hole of communication. Tru-Turn's poor parts choices and lack of written documentation ruined a brand new $140 motor and they don't have the decency to acknowledge their error.

BEWARE TRU-TURN.
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Old Today, 09:44 AM
Registered User
USA, MA, Belchertown
Joined Jun 2010
66 Posts
Still no word from Tru-Turn. I can only assume they intend to keep the money I paid them to ruin my motor. Very poor customer service.
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