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Old Dec 13, 2012, 10:34 PM
I'm a Registered User
Evansville, WI
Joined Dec 2006
3,677 Posts
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NitroRCX help?

I have an issue with an order from NitroRCX.com. I signed up for the support forum there two days ago, but haven't received the registration confirmation email yet so I can't post on their forum. How can I get a hold on someone at NitroRCX to help get the issue resolved?
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Old Dec 14, 2012, 11:15 AM
HobbypartZ Support
Joined Jul 2011
335 Posts
Would you happen to know your order number?

-Charlie
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Old Dec 14, 2012, 06:18 PM
I'm a Registered User
Evansville, WI
Joined Dec 2006
3,677 Posts
My order number is yhst-14197398381157-204938. Here is the issue. I got a Mad Gear Cliff 1/10 Rock Crawler in this order. I've run exactly one stock battery through it. I decided I wanted to add some weight to the wheels as is common with crawlers. When I removed the beadlock rings, I discovered that the inner bead of the wheels themselves are all cracked and broken. All 4 wheels are broken in the same way. This was pretty disappointing to find since they have less than 20 minutes of easy use on them. With the wheels broken like this, they don't grip the tires like they're supposed to. You can see in the pics that the beadlock rings are still like new with no scratches, so the wheels obviously haven't been abused. I'm looking for some replacement wheels. I know the wheel/tire assembly is available, but I don't need tires, foams, or beadlock rings, just the four wheels themselves. How do I go about getting them? Thanks for the support.
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Last edited by Bugman Jeff; Dec 15, 2012 at 01:43 AM.
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Old Dec 17, 2012, 12:29 PM
HobbypartZ Support
Joined Jul 2011
335 Posts
I'll have the parts department send you the wheels for the crawler, when the package leaves the warehouse we'll send you a email with the tracking number for the package.

-Charlie
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Old Dec 17, 2012, 07:15 PM
I'm a Registered User
Evansville, WI
Joined Dec 2006
3,677 Posts
Thanks, I appreciate the customer support.
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