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Old Jun 26, 2011, 09:08 PM
Registered User, Yes Please!
gtrplaya101's Avatar
United States, SC, Clover
Joined Apr 2011
69 Posts
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Customer Support Needed

I have two issues and wandered if I could get some help!

First,
Order #yhst-94582326164583-399807
Received everything in a quick manner, however when I went to fly it the first time the rear motor is fried. Motor did not work and was DANGERIOUSLY hot!

Would need replacement part #50H28-29

Second,
Flew my EXI-450 into a tree today and broke the blade grips.
REALLY need part #EXI-20102. They are currently listed as out of stock. Any chance you have a spare laying around I could buy? If not when will they be back in stock.

Thanks
Curt
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Old Jun 27, 2011, 03:39 PM
Nitro_Nancy's Avatar
United States, CA, Industry
Joined Jan 2011
589 Posts
Curtis,
I have already issued to your order a replacement part for the tail motor. We're sorry to hear about your heli accident! Unfortunately we're all out of EXI-20102. But we'll have them in stock soon so keep check our site! Have a great week and happy flying!

Quote:
Originally Posted by gtrplaya101 View Post
I have two issues and wandered if I could get some help!

First,
Order #yhst-94582326164583-399807
Received everything in a quick manner, however when I went to fly it the first time the rear motor is fried. Motor did not work and was DANGERIOUSLY hot!

Would need replacement part #50H28-29

Second,
Flew my EXI-450 into a tree today and broke the blade grips.
REALLY need part #EXI-20102. They are currently listed as out of stock. Any chance you have a spare laying around I could buy? If not when will they be back in stock.

Thanks
Curt
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Old Jun 28, 2011, 01:47 PM
Registered User, Yes Please!
gtrplaya101's Avatar
United States, SC, Clover
Joined Apr 2011
69 Posts
Thanks for the help!! Do I need to follow up with anything or is it all taken care of by you all?

Curt
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Old Jul 01, 2011, 01:38 PM
Nitro_Nancy's Avatar
United States, CA, Industry
Joined Jan 2011
589 Posts
Shipped!

Curt,
I checked on the current status and it was shipped yesterday. Your tracking number is USPS: 9101 0105 2129 7347 2475 66.

Quote:
Originally Posted by gtrplaya101 View Post
Thanks for the help!! Do I need to follow up with anything or is it all taken care of by you all?

Curt
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