|Nov 22, 2013, 08:53 PM|
Joined Nov 2013
Ordered from US warehouse, shipping was reasonably quick.
One ($8) motor arrived DOA. Opened RMA that night, including pictures of the motor. That was 4 days ago.
Opened support chat today to check on status. After 40 minutes on the chat, I was told I'd be given a credit. However, credit's don't cover shipping and the website wanted almost $6 to ship the motor. Fat chance I'll pay almost the full cost of the part when it wasn't my fault it arrived DOA.
Told the agent that I shouldn't be responsible for the shipping cost, and she said she understood and they would ship out a replacement at no cost. "Great," I thought. I asked her if it would ship today and if I'd get a tracking number via email, and she said "of course". Cool.
Opened another support chat tonight on a hunch, and I was informed the product specialist hasn't even looked at my rma yet. HM thats funny because the previous agent said:
No, it's not ok. Nothing about this process is OK so far. Hoping they can figure it out, because if not I might as well return everything.
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