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Old Aug 24, 2014, 04:06 PM
Registered User
United States, AZ, Queen Creek
Joined Aug 2004
797 Posts
Discussion
My Order

Here is my experience with Hobby King.
I still have no item or returned money
The order was placed May 30

Hi
This is an email to inform you that your item has been dispatched from our warehouse.
TRK#: RC007169187MY
To:
Richard Kelly

YOUR ORDER ID IS:2009346028


Hi Richard,
You have contacted HobbyKing regarding the tracking of a shipment. While you wait for a personal reply you might be able to check on the progress of your shipment using one of the following websites:
http://www.17track.net/index_en.shtml
http://www.trackitonline.ru/
http://www.gls-intl.com/Tracking.php
If these don't work, don't worry - we'll respond to you asap!
Have an awesome day!
HobbyKing



Lenny B., Jul 04 23:03:
Hi Richard,
We would like to thank you for raising this topic to us. After tracking your tracking number RC007169187MY on http://www.pos.com.my/emstrack/searc...MelTrack_v1%27, it seems that it is still in transit. We may ask you to kindly wait for it to be delivered after 24 - 48 hours since it is posted on 30/05/2014 3:07:16 PM and your shipping carrier has 14 - 39 days transit time.
In case you have not received it still within the allotted time, please contact your local post and customs. It may be there waiting for you to claim, also, in your mailbox, with your friends, neighbors and family as they might receive your parcel without your presence.
Furthermore, please contact us again if still no news by then, since we will have an open investigation of your parcel. Please note that this may take 30 days to be processed. If still no news of this act within the allotted time, we can offer a full refund to you via Paypal or bonus points.
We will be looking forward to you to receive your order. If you have concerns, please contact us again for further assistance and we will surely do the best of our ability to help you. Thank you for your cooperation.
Regards,
Lenny B.
HobbyKing Support Tea
Hello,



We have received a request from you. Please click the link below to verify your email.
http://support.hobbyking.com/verific...GSfEJPSCnOO4Y/



Lenny B., Jul 27 05:47:
Hi Richard,
We have requested an investigation for you as of 22/07/2014 to locate your parcel. We are doing all the resolution we can do in order for this case to be resolved. Rest assure that you will be notified in case there is an updates or changes on your order. As of now, please wait for further notice regarding to the investigation. Thank you for your understanding. Rest assured that this has not gone unnoticed.
Regards,
Lenny B.
HobbyKing Support Team



Lenny B., Jul 28 01:16:
Hi Richard,
May we inform you that the investigation procedure on your order 2009346028 was opened as of 22/07/2014. Again, it may take up to 2 months but once there are still no updates to the investigation procedure after 30 days it was opened, we can offer you a full refund through your payment method or credit your bonus points that you may use as a product cost upon your next purchase with us.
We will let you know immediately once there is an update. If you have questions to raise, please let us know immediately so we can further assist you.
Regards,
Lenny B.
HobbyKing Support Team



Hello Richard,
We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:
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Old Aug 24, 2014, 07:26 PM
Space Coast USA
hoppy's Avatar
Space Coast
Joined Oct 2000
21,163 Posts
That's just the kind of problem to take to Rob.
PM Rob HERE.

See the Sticky for Rob's info. http://www.rcgroups.com/forums/showthread.php?t=2139842
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Old Aug 25, 2014, 07:01 AM
RC plane addict ;-)
startazz's Avatar
United Kingdom, England, Norwich
Joined Aug 2008
1,797 Posts
Yeah you would be a lot better off sending Rob over at HKCSNYC a PM as he is well known for getting good results.
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