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Old Nov 21, 2012, 03:19 PM
Registered User
United States, MI, Alpena
Joined May 2003
364 Posts
Discussion
missing parts

missing parts i have an airplane that i ordered from you and it has missing parts

i filled out an support ticket
( how long dos it take to get a reply )

i also have been trying to call ( phon ) and it sys all circets are busy ?
all day long
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Old Nov 23, 2012, 01:42 AM
that's gonna leave a scar
KCinNC's Avatar
United States, NC, Mooresville
Joined Aug 2007
3,516 Posts
been there myself man...seems all their support is just focusing on the Black Friday sale stuff now.

hope you get your missing parts. ! you ain't by yourself waiting on lousy support from this site !
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Old Nov 23, 2012, 05:57 AM
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beercandan11's Avatar
United States, CA, Los Angeles
Joined Feb 2011
316 Posts
if they allowed local pickup, i would get for you and ship to you myself just to get you flying
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Old Nov 23, 2012, 11:47 AM
HobbypartZ Support
Joined Jul 2011
375 Posts
Quote:
Originally Posted by osprey View Post
missing parts i have an airplane that i ordered from you and it has missing parts

i filled out an support ticket
( how long dos it take to get a reply )

i also have been trying to call ( phon ) and it sys all circets are busy ?
all day long
What is your order number for the plane and what is the ticket number?

-Charlie
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Old Nov 30, 2012, 11:21 AM
Registered User
United States, MI, Alpena
Joined May 2003
364 Posts
order # yhst-17210252890263-310053
Ticket ID: MDF-545-86298
Subject: parts missing
Department: Others
Type: Issue
Status: Open
Priority: High

well the ticket sys the ticket has been closed ?
i have ordered some planes before the ticket was made and i have received the airplanes but im still waiting for the missing parts
i was not sent an invoice for the missing part or any other info saying that the part have been sent
the part is for my winter airplane
winter is here snow is here and i cant fly due to missing part
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Old Nov 30, 2012, 11:35 AM
HobbypartZ Support
Joined Jul 2011
375 Posts
I checked on the order and the parts department replied back to the order. They state that they have the elevator for the plane. I just had the shipping department print the packing slip for the order and will get the parts and have them sent out to you.

-Charlie
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