I ordered from Hobbyking once before and just placed another order. They just send me and e-mail that my order has been posted.

Then they stated that my order may take up to 45 days to arrive.

Now I remember why I did not order from them again. Not even Deal Extreme is that slow. My favorite dealer is Miracle Mart, it never takes longer than 7 days to my door and the shipping cost is the same as Hobbyking.

Another great dealer is Helibuy.com

Originally Posted by frieslander

I ordered from Hobbyking once before and just placed another order. They just send me and e-mail that my order has been posted.

Then they stated that my order may take up to 45 days to arrive.

Now I remember why I did not order from them again. Not even Deal Extreme is that slow. My favorite dealer is Miracle Mart, it never takes longer than 7 days to my door and the shipping cost is the same as Hobbyking.

Another great dealer is Helibuy.com

I expect they say 45 days to cover themselves against PayPal claims that can only be filed up 45 days after the order. As per PayPal:

You can open a dispute in the Resolution Center to contact a seller directly and resolve a problematic transaction. You have 45 days from the payment date to open a dispute

That may be so but I remember the last time it was a long time coming. That type of statement does discourage one from ordering from them. I am used to fast shipping from suppliers or I go elsewhere.

Good News
I now have 54 Hobby City orders under my belt; all paid with PayPal and all have arrived, most in reasonable time. It seems that EMS shipping (usually) gets shipped faster than regular Air Mail but both get here. A couple of my orders had defective or incorrect parts but I RMA'd and got replacements; HC says you have to send the parts back with some form of tracking but that's cost-prohibitive (shipping was more than I paid for the item) so I've always sent stuff back USPS Air and I got acknowledgement that the item was received; it's a chance you take. If you bought a bad LiPO from a US firm, you'd have to ship the bad one back to them at your cost so I see this as fair enough.

Bad News
In March I bought a HK600GT helicopter that has multiple defects / unusable parts. I spent $80 on replacement Align parts (HC didn't have parts available back in March) to get it flying. Despite several emails to cs@hobbyking.com, they seem to be stonewalling me with regards to any form of compensation; I may complain via PayPal as a next step. In this specific instance, HC have gone way down in my estimation as far as customer service is concerned.

I have emailed called customer support numerous times for the past four months, Need some help here.

Order # 2001286785

and Order # 2001398147

In true HobbyKing fashion the number they provide sometimes just rings and rings then hangs up. other times a message in CHINESE will come on, but you can't leave a message. Yes, very very helpful.

Why bother having a 1-800 number.

Originally Posted by frieslander

That may be so but I remember the last time it was a long time coming. That type of statement does discourage one from ordering from them. I am used to fast shipping from suppliers or I go elsewhere.

You need to remember that HK dont run the postal service in HK or your country. Also, imagine if they said takes 7 days and it arrived in 10, people would be upset.

Also, saying 45 days cuts back on all the "where is my parcel" email traffic

It is designed to cut back on PayPal claims.

Originally Posted by lipoflyer

You need to remember that HK dont run the postal service in HK or your country. Also, imagine if they said takes 7 days and it arrived in 10, people would be upset.

Also, saying 45 days cuts back on all the "where is my parcel" email traffic

Well I like dealing with dealers that state 10 to 14 days, that sounds reasonable. It is strange that some dealers consistantly deliver within that time while others are always way later. Yet the postage and prices average the same. I think myself that most of it is the "handling/packaging" time.

Hobby King used to be really bad for that. Now since they moved to another wharehouse and hired more staff, things have been coming a lot faster when the items are in stock.

I have no beefs with anyone who states 7 days and the item comes in 10 days, that is to be expected at times. I do not think anyone will fault that. If they do they should not order by mail.

I agree, 10 to 14 days in reasonable. It doesn't matter that HK says 45 days. Credit card companies and PayPal will dispute the charge with the vendor and remove the charge from your account if you ordered an item yet did not receive it within a reasonable time. I do wish that customs would let you know via the tracking number if something is being held for inspection before being allowed to continue on it's journey. I'm sure plenty of shipments get held up there.

Originally Posted by BatterysIncluded

I agree, 10 to 14 days in reasonable. It doesn't matter that HK says 45 days. Credit card companies and PayPal will dispute the charge with the vendor and remove the charge from your account if you ordered an item yet did not receive it within a reasonable time. I do wish that customs would let you know via the tracking number if something is being held for inspection before being allowed to continue on it's journey. I'm sure plenty of shipments get held up there.

That is the difference between USA customs and Canada customs, my orders from Hong Kong never get held up. I usually have tracking numbers and can pretty well tell the day it should arrive at my doorstep.

Originally Posted by porcia83

In true HobbyKing fashion the number they provide sometimes just rings and rings then hangs up. other times a message in CHINESE will come on, but you can't leave a message. Yes, very very helpful.

Why bother having a 1-800 number.

Discover Card - Peggy Customer Service #1 (0 min 31 sec)

The 800 number given at the beginning of this thread is not operational. It will ring until it times out then it will disconnect. So I have to wonder why on earth they would have posted a "Toll Free USA Support Number" that is not operational? Is this some kind of smoke screen to help you feel better?

That is about the dumbest thing I have ever seen. And OBTW mgrande11, that is very cute but it tends to trivialize the deceptive nature of the company in question on this thread.

Originally Posted by TopSpin

The 800 number given at the beginning of this thread is not operational. It will ring until it times out then it will disconnect. So I have to wonder why on earth they would have posted a "Toll Free USA Support Number" that is not operational? Is this some kind of smoke screen to help you feel better?

That is about the dumbest thing I have ever seen. And OBTW mgrande11, that is very cute but it tends to trivialize the deceptive nature of the company in question on this thread.

Am I the only person to have not gotten screwed by Hobby King? You get what you pay for, yes, that's part of the game, but I have had a lot of orders from them and not one was screwed up. Can't say that about a few USA companies. Jim

Originally Posted by Jimbo45cn

Am I the only person to have not gotten screwed by Hobby King? Jim

No...But be prepared for topspin to call you a HK shill now.
I just received my latest order.Took about 1 1/2 weeks to get to the west coast USA.Just like my previous hundred or so orders....

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