Originally Posted by Alien_Tech
110% back up and support if you are a buddy of his like Henke, but not so much for the average consumer. They are fantastic little turbines, but the customer service leaves much to be desired. You may want to read this if you are interested: http://www.rcuniverse.com/forum/m_10..._1/key_/tm.htm
This is/was true, but it's getting better every day. Now Martin has an employee which means more time for development and service. However calling is still the key to sucess. I don't have 110% back up, I too have to call a couple of times but I understand why and I understand that when a Swede is talking technical english with a German guy it sometimes needs to be repeated. In the end it's worth it as there really is no competition in this segment.
The most clever thing to do is to order via your local reseller
, then you comunicate with your dealer in your language and are coverd in a convenient way. If you don't have a local reseller you can always go via HAB Electronic which is a big dealer in Sweden with great support from Martin. firstname.lastname@example.org
But still you are right, reading up before ordering is a must with any of these more expensive things.