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Old Feb 19, 2012, 11:04 AM
Retired Engineer
St. Augustine, Florida
Joined Sep 2006
900 Posts
Discussion
Is HobbyKing Getting Complacent? - Long Processing/Shipping Times

Is it me or does ordering from Hobbyking seem not as good as it used to be, in fact I would go as far as to say it is poor now.

2 recent order examples, I use 2 as one could have been a fluke.

Ordered on Saturday, order NOT shipped till following Friday (1 week to process non back ordered items?)

3/4 weeks to arrive.

Called 800 number 4 days in a row to cancel order No Answer
Sent email to customer support to cancel order No reply.
Online chat never connects.

In addition prices have gone up considerably in the last year and items seem to go on permanent backorder and or get dropped all together.

Almost not worth the trouble any more.

Thanks
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Old Feb 19, 2012, 11:10 AM
Quadtard
Breezemont's Avatar
United States, CO, Gilcrest
Joined Feb 2009
802 Posts
Same experience here. I'm using other vendors now whenever I can.
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Old Feb 19, 2012, 11:52 AM
EIEIEIO Classic is dway ta go!
flyinwalenda's Avatar
Northeast Pa. .Heyna or No?
Joined Aug 2009
1,848 Posts
There are much better choices both in china and the USA now. Ordered from HK in the past but it took week(s) to fill the orders. Then with their chinese new year excuses too. I've ordered from other chicom vendors over their "new year" and orders went out in the same 1-2 day time frame. Lot's of HK drum bangers out there that will tell you otherwise but I say there are better choices with faster delivery and better customer service.
Not to say I will never order from them again but it would have to be something I can't find anywhere else.
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Old Feb 19, 2012, 12:30 PM
Plane and Heli Abuser
Pilot in MO's Avatar
United States, MO, St Louis
Joined Aug 2010
398 Posts
Just curious, which warehouse? I have only ordered a few times, I waited forever on order from Hong Kong because it included lipos.

I have been told that orders out of the US warehouse arrive pretty quick even with lipos.
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Old Feb 19, 2012, 12:48 PM
Retired Engineer
St. Augustine, Florida
Joined Sep 2006
900 Posts
From Honkers, but always solely their Honkers stock.
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Old Feb 19, 2012, 12:56 PM
Registered User
United States, CA, Ventura
Joined May 2010
216 Posts
I quit doing business with them entirely. For some, it is no problem to receive lousy service for the sake of saving a couple bucks. It's not for me. I've actually found that I often receive the same product HK sells for less money when buying from other suppliers. The shipping has a lot to do with that.
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Old Feb 19, 2012, 02:03 PM
To build or fly today?
Doubledog's Avatar
United States, AL, Gulf Shores
Joined Feb 2008
605 Posts
I've got to agree on the shipping times from HK. The last two I've put in recently I've went with the $10 priority and its taking about a week to get them processed (all items in stock) and then another two to three weeks to arrive. For the money its worth it as long as theres not a rush.
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Old Feb 19, 2012, 02:08 PM
Retired Engineer
St. Augustine, Florida
Joined Sep 2006
900 Posts
Quote:
Originally Posted by Doubledog View Post
I've got to agree on the shipping times from HK. The last two I've put in recently I've went with the $10 priority and its taking about a week to get them processed (all items in stock) and then another two to three weeks to arrive. For the money its worth it as long as theres not a rush.
Agreed, but I remember when they were much more efficient, but the Non existent customer support when you need it is an issue.
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Old Feb 19, 2012, 02:16 PM
Retired Engineer
St. Augustine, Florida
Joined Sep 2006
900 Posts
Oh and another thing. Manufacturers are slowly dropping HobbyKing because of this service flaw amongst other things.

I personally spoke to MKS about why their servos were on permanenent backorder at HK thinking that they were a little slow in providing product. But Nooooo. They said they dropped HobbyKing for Marketing Reasons.

So watch all those backordered items dissappear...... We are led to believe that they are so busy selling that they run out but it is not that. Another example of this is the 1230 Brushless 3800kv that was on BO for yonks then just dissappeared. I have heard of others too.

A Real Shame HK as we REALLY used to like buying from you. Why are you going down hill so fast!!!!!!!! The service departments is too busy to respond I am sure.
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Old Feb 19, 2012, 02:16 PM
To build or fly today?
Doubledog's Avatar
United States, AL, Gulf Shores
Joined Feb 2008
605 Posts
I agree with you as well. No customer support is a deal killer.
As far as items in stock, it seems its much better in the off season (no brainer there) and I just hope that my summer orders are at a minimum.
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Old Feb 19, 2012, 04:54 PM
D W
I love you man.
D W's Avatar
United States, NY, Pelham
Joined Sep 2002
2,743 Posts
I just received an order that was placed before Christmas.

Not too long ago they advertised they were working on getting orders shipped within 24 hours. Now? NOT!
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Old Feb 19, 2012, 06:47 PM
LOOK MOM! TEN THUMBS!
desertdweller's Avatar
USA, AZ, Mesa
Joined Aug 2009
471 Posts
AAhhhh!! But they Didnt say within 24 hours of what.
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Old Feb 19, 2012, 07:24 PM
Where the hell is Biggles
Nederland's Avatar
Upstate New York
Joined Mar 2005
215 Posts
Quote:
Originally Posted by flyinwalenda View Post
There are much better choices both in china and the USA now. Ordered from HK in the past but it took week(s) to fill the orders. Then with their chinese new year excuses too. I've ordered from other chicom vendors over their "new year" and orders went out in the same 1-2 day time frame. Lot's of HK drum bangers out there that will tell you otherwise but I say there are better choices with faster delivery and better customer service.
Not to say I will never order from them again but it would have to be something I can't find anywhere else.
Which better choices can you recommend ?
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Old Feb 19, 2012, 08:35 PM
EIEIEIO Classic is dway ta go!
flyinwalenda's Avatar
Northeast Pa. .Heyna or No?
Joined Aug 2009
1,848 Posts
I've had good luck with leadershobby.com, rctimer.com in chicom and valuehobby.com in USA. Also heard lowpricerc.com in chicom is good too.
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Old Feb 19, 2012, 08:45 PM
D W
I love you man.
D W's Avatar
United States, NY, Pelham
Joined Sep 2002
2,743 Posts
http://www.r2hobbies.com/eng/index.php

Received some small parts in a timely manner from them.
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