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Old Oct 15, 2012, 05:15 PM
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United States, VA, Stanardsville
Joined Sep 2003
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Out Of Business?????

Placed order from Cermark. Status remained awaiting payment even though I used credit card. Today status of website changed to security certificate no longer valid. Hopefully I will not be charged for item and my order will be canceled. If not, this will be first time I have ever had a bad experience with a vendor. Hope all is well with company.
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Old Oct 16, 2012, 06:24 PM
CERMARK
Steven Chao's Avatar
Joined Apr 2004
667 Posts
not out of business, but horrible porting issue with our current phone lines carrier. there is not end in sight, because the 2 companies are telling us different things... In addition we are moving our shipping facility to the East coast. We will still have sales on the West Coast.

As for order, we will look into it right away. You don't get charged until the product actually gets shipped.

Peace,
Steven Chao,
CERMARK
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Old Oct 16, 2012, 08:04 PM
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United States, VA, Stanardsville
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Quote:
Originally Posted by Steven Chao View Post
not out of business, but horrible porting issue with our current phone lines carrier. there is not end in sight, because the 2 companies are telling us different things... In addition we are moving our shipping facility to the East coast. We will still have sales on the West Coast.

As for order, we will look into it right away. You don't get charged until the product actually gets shipped.

Peace,
Steven Chao,
CERMARK
Thanks, wishing you the best. Will await shipment.
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Old Oct 20, 2012, 12:10 AM
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Don't hold your breath they likely will stop answering phone calls from you soon as well.
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Old Oct 20, 2012, 07:20 AM
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United States, VA, Stanardsville
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Originally Posted by Tommygunzx1 View Post
Don't hold your breath they likely will stop answering phone calls from you soon as well.
I have yet to have my order charged to my credit card, so I am not worried. I feel confident my order will be filled as soon as Cermark gets their house in order.
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Old Oct 20, 2012, 12:12 PM
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Best of luck to you then
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Old Oct 30, 2012, 05:09 PM
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United States, CA, Long Beach
Joined Jan 2012
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Cermark on the west coast is driving distance from me. I have been to the wharehouse and business facility a number of times and they are reputable. If Steve says he will make good you can bet on that.
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Old Nov 01, 2012, 05:10 PM
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I would still very much like to see it happen, over a month now and no "making good"
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Old Nov 01, 2012, 11:56 PM
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United States, TX, Spring
Joined Mar 2007
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I ordered in late September-recieved the 421 today via USPS-all good and CC was not charged until Cermark shipped three days ago-I was worried at first but they came thru-between moving operations around and phone/computer issues I can understand and the guy I spoke to named Steve seemed to be a decent guy. Good luck but I do not think you have anything to worry about.
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Old Nov 04, 2012, 10:23 AM
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United States, SC, North Charleston
Joined Nov 2012
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Cermark

I placed an order with Cermark on Oct. 7th. Status has been 'Awaiting fullfillment' for 4 weeks now. I have not received a single reply to the many Emails I have sent. No one is answering phones. This is my first order (#5724) from this company and probably the last. Also no way to cancel order. Not a very good first impression. Steven Chao if you read this at least post a valid phone number or an Email address where someone will reply.
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Old Nov 05, 2012, 10:55 AM
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United States, VA, Stanardsville
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Quote:
Originally Posted by whirleybird1 View Post
I placed an order with Cermark on Oct. 7th. Status has been 'Awaiting fullfillment' for 4 weeks now. I have not received a single reply to the many Emails I have sent. No one is answering phones. This is my first order (#5724) from this company and probably the last. Also no way to cancel order. Not a very good first impression. Steven Chao if you read this at least post a valid phone number or an Email address where someone will reply.
I would suggest waiting. I waited and my order was shipped. I was not charged for item until after item was shipped.
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Old Nov 05, 2012, 06:45 PM
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Joined Nov 2012
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Cermark

Thanks, I will wait and my credit card has not been charged yet, I'm all for second chances just would like some communication. I reordered these same parts from Leaders Hobby 2 weeks ago and received them in 10 days. If cermark comes through with my order I'll give them another try.
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Old Nov 08, 2012, 02:26 AM
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Joined May 2012
213 Posts
I have tried to place and online order and tried contacting them as well. I'm glad to here that Cermark is still in operation because is seems they are the only source for EMP-Neodym props. The 3-blade scimitar props that they offer are perfect for a pusher camera plane that I like to fly. The one I use now works ok but I think Cermark's props would work better. So I'll just wait a few weeks and try again.

Alan
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Old Nov 09, 2012, 07:53 PM
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Steven are you there?
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Old Dec 15, 2012, 11:33 AM
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Phoenix, AZ
Joined Oct 2004
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I placed an order in November and have received an email that the status "awaiting shipment". Funds have been transferred to Cermark but I have not heard anything else. I tried calling and it goes straight to a VM that is full. I also sent an email with no reply. Steven, can you look into my order please #5850.

D-Rock
Derek
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