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Old Dec 04, 2012, 08:23 PM
Customer Support
Nancy BH CSR's Avatar
United States, CA, Irwindale
Joined Nov 2010
252 Posts
Quote:
Originally Posted by Bugbitten View Post
Question for CSR.

I want to give this plane as a gift:

http://www.bananahobby.com/super-f-2...QueryId=364341

to be opened at Christmas.

When will warranty start?

Thanks
Good evening Bugbitten.

All of our products comes with a 30 day warranty, which starts on the day of receipt.
I would also recommend testing the electronics before assembly. I understand that for some aircraft, you will feel that you have to assemble before testing, but please keep in mind that you can just dry fit the pieces without using the glue and/or assembling the aircraft to test the electronics.
If any issue(s) were to occur, please contact us so that we may fix the issue.
You can also email me directly at bhlccsr16@bananahobby.com and I would be able to see your inquiry immediately.

Thank you,
Nancy P.
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Old Dec 04, 2012, 10:21 PM
Registered User
United States, KY, Madisonville
Joined Mar 2011
550 Posts
Quote:
Originally Posted by Nancy BH CSR View Post
Good evening Bugbitten.

All of our products comes with a 30 day warranty, which starts on the day of receipt.
I would also recommend testing the electronics before assembly. I understand that for some aircraft, you will feel that you have to assemble before testing, but please keep in mind that you can just dry fit the pieces without using the glue and/or assembling the aircraft to test the electronics.
If any issue(s) were to occur, please contact us so that we may fix the issue.
You can also email me directly at bhlccsr16@bananahobby.com and I would be able to see your inquiry immediately.

Thank you,
Nancy P.
Thanks. Maybe I'd better just give him the money.
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Old Dec 05, 2012, 07:25 AM
I'd rather be flying
baddb1's Avatar
United States, NY, Saratoga Springs
Joined Jan 2009
1,293 Posts
Quote:
Originally Posted by baddb1 View Post
No gyro yet! My order number is: 12119-121030

Please let me know ASAP.
Thank you!
I haven't heard a word Nancy? Are you shipping a gyro or not?

Thank you!
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Old Dec 05, 2012, 11:42 PM
Customer Support
Nancy BH CSR's Avatar
United States, CA, Irwindale
Joined Nov 2010
252 Posts
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Originally Posted by baddb1 View Post
I haven't heard a word Nancy? Are you shipping a gyro or not?

Thank you!
Hello Baddb1.
The gyro has been shipped via USPS with the tracking number of 9400109699937342589542.
Sincerely,
Nancy
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Old Dec 06, 2012, 06:50 AM
I'd rather be flying
baddb1's Avatar
United States, NY, Saratoga Springs
Joined Jan 2009
1,293 Posts
Quote:
Originally Posted by Nancy BH CSR View Post
Hello Baddb1.
The gyro has been shipped via USPS with the tracking number of 9400109699937342589542.
Sincerely,
Nancy
Great news! Thank you Nancy!
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Old Dec 10, 2012, 08:09 PM
Customer Support
Nancy BH CSR's Avatar
United States, CA, Irwindale
Joined Nov 2010
252 Posts
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Originally Posted by baddb1 View Post
Great news! Thank you Nancy!
Hello baddb1.

I'm happy that I can be of an assistance.

- Nancy
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Old Dec 11, 2012, 03:55 PM
Registered User
United States, KY, Madisonville
Joined Mar 2011
550 Posts
Is there an ARF version of the Thundercat?

SKU: JT1902-04-RTF
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Old Dec 12, 2012, 11:17 PM
Customer Support
Nancy BH CSR's Avatar
United States, CA, Irwindale
Joined Nov 2010
252 Posts
Quote:
Originally Posted by Bugbitten View Post
Is there an ARF version of the Thundercat?

SKU: JT1902-04-RTF
Good evening Bugbitten.

At this time, we don't have the ARF version; however, we are working on getting one. I'll keep you posted

Sincerely,
Nancy
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Old Dec 13, 2012, 06:15 PM
Registered User
United States, MO, Grandview
Joined Feb 2012
111 Posts
order 18287-121204

Hello BH, I have once again received the wrong order. I really like BH selection, prices, and customer service but the shipping department has failed me time after time. My order number 18287-121204 has arrived and I got the kit version of the Freewing Spirit when I ordered the ARF. As you can see no servos, motor, esc included.
Matt
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Old Dec 14, 2012, 08:51 AM
Warbird Fanatic
jchtr3a's Avatar
United States, PA, Coraopolis
Joined Jun 2012
275 Posts
Order not shipped

RE: #18838-121206
Over a week now and this hasn't been shipped. What's up????
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Old Dec 14, 2012, 09:54 AM
I'd rather be flying
baddb1's Avatar
United States, NY, Saratoga Springs
Joined Jan 2009
1,293 Posts
Quote:
Originally Posted by Nancy BH CSR View Post
Hello baddb1.

I'm happy that I can be of an assistance.

- Nancy
Hi Nancy - The 2 axis gyro does not operate properly. The servos return to the "center" point very slowly. Is there an instruction manual for this gyro board? Maybe I should return the whole plane and you guys could get everything working?
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Old Dec 16, 2012, 10:56 AM
In the air! Not the dirt!
nodirt's Avatar
United States, MD, Laurel
Joined Oct 2011
87 Posts
Quote:
Originally Posted by nodirt View Post
Thank you for checking into the issue. I will keep my fingers crossed and call tomorrow.
I would like to note that they did finally send a complete relacement fuselage. Thanks.
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Old Dec 16, 2012, 11:08 AM
Warbird Fanatic
jchtr3a's Avatar
United States, PA, Coraopolis
Joined Jun 2012
275 Posts
Got help

Quote:
Originally Posted by jchtr3a View Post
RE: #18838-121206
Over a week now and this hasn't been shipped. What's up????


Got in touch with Nancy at BH, and she got it shipped that day. She is the go-to person there apparently.
Thanks Nancy, and Banana Hobby for squaring away my problem.
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Old Dec 16, 2012, 03:05 PM
Time To Fly The Best!
heritageflyer's Avatar
Hills of Eastern Ohio
Joined Nov 2008
13,891 Posts
Is there an RCG thread on the F-22 Mini 3CH?
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Old Dec 17, 2012, 11:49 AM
Registered User
United States, NC, Charlotte
Joined Oct 2012
185 Posts
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Originally Posted by heritageflyer View Post
Is there an RCG thread on the F-22 Mini 3CH?
Try this one, there are a few but this is the one im using, its for 50mm edf.

http://www.rcgroups.com/forums/showthread.php?t=1480110

theres lots of info there.
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