SMALL - Telemetry SMALL - Radio
Thread Tools
Old Apr 10, 2015, 04:43 PM
Zeroeffect is offline
Find More Posts by Zeroeffect
Registered User
Joined Feb 2015
54 Posts
Discussion
Should I cancel my order from HK WEST?

From what I've been reading, people have been waiting months for there orders. Its been over a week and it still hasn't shipped.

Should I cancel it? Is it a difficult task to get your money back?
Zeroeffect is offline Find More Posts by Zeroeffect
Reply With Quote
Sign up now
to remove ads between posts
Old Apr 10, 2015, 05:23 PM
Race Miata is online now
Find More Posts by Race Miata
Registered User
Race Miata's Avatar
Vancouver, Canada
Joined Nov 2004
521 Posts
If you're going to re-order, then cancel your stuck order and you can use the store credit for your next order. That's what I did last time and the re-order went in and shipped out like normal (2 days). I have once again another stuck order. This time I tried waiting out but it's been a week now. I could've canceled and re-ordered and would've gotten my stuff by now, AND could've taken advantage of the easter monday sale.
Race Miata is online now Find More Posts by Race Miata
Reply With Quote
Old Apr 10, 2015, 05:34 PM
Zeroeffect is offline
Find More Posts by Zeroeffect
Registered User
Joined Feb 2015
54 Posts
Na. I want my money back. I don't need this headache. I ordered something yesterday afternoon and its already shipped from another vendor.
Zeroeffect is offline Find More Posts by Zeroeffect
Reply With Quote
Old Apr 21, 2015, 02:14 PM
FlyHighSelllow is offline
Find More Posts by FlyHighSelllow
Champagne Supernova
FlyHighSelllow's Avatar
United States, FL, Orlando
Joined Jul 2010
2,224 Posts
Quote:
Originally Posted by Zeroeffect View Post
Na. I want my money back. I don't need this headache. I ordered something yesterday afternoon and its already shipped from another vendor.
They only issue store credit and then when you re-order something you cant use the credits for shipping for the new order. I just found that out. Unreal I had to fork out more money to use my money...........
FlyHighSelllow is offline Find More Posts by FlyHighSelllow
Reply With Quote
Old Apr 21, 2015, 03:20 PM
HobbyKingCSNYC is offline
Find More Posts by HobbyKingCSNYC
HobbyKingCSNYC's Avatar
United States, NY, Brentwood
Joined Dec 2013
395 Posts
Quote:
Originally Posted by FlyHighSelllow View Post
They only issue store credit
Only if you don't ask for a refund to Paypal. You can get a refund to Paypal if you want... it's just that most folks prefer getting the points so that's the default action.

Rob

HK CS NY
HobbyKingCSNYC is offline Find More Posts by HobbyKingCSNYC
Site Sponsor
Reply With Quote
Old Apr 23, 2015, 07:39 AM
FlyHighSelllow is offline
Find More Posts by FlyHighSelllow
Champagne Supernova
FlyHighSelllow's Avatar
United States, FL, Orlando
Joined Jul 2010
2,224 Posts
Quote:
Originally Posted by HobbyKingCSNYC View Post
Only if you don't ask for a refund to Paypal. You can get a refund to Paypal if you want... it's just that most folks prefer getting the points so that's the default action.

Rob

HK CS NY
I didn't see that option. I would have done that. Also I don't get why I cant use my points for shipping costs.
FlyHighSelllow is offline Find More Posts by FlyHighSelllow
Reply With Quote
Old Apr 23, 2015, 08:11 AM
startazz is offline
Find More Posts by startazz
RC plane addict ;-)
startazz's Avatar
United Kingdom, England, Norwich
Joined Aug 2008
1,908 Posts
Quote:
Originally Posted by FlyHighSelllow View Post
I didn't see that option. I would have done that. Also I don't get why I cant use my points for shipping costs.
Don't quote me on this as i've never asked for a PP refund,but like Rob said most people want store credit for obvious reason but can get a PP refund if asked for,note asked for.
startazz is offline Find More Posts by startazz
Reply With Quote
Old Apr 23, 2015, 12:16 PM
Econoline is offline
Find More Posts by Econoline
Registered User
Econoline's Avatar
United States, CA, Ventura
Joined Nov 2007
180 Posts
HK West isn't shipping my order after 3+ days now, all items are in stock and paid for.

I'm wondering if I should keep waiting or cancel the order and reorder from another warehouse. Any advice?
Econoline is offline Find More Posts by Econoline
Reply With Quote
Old Apr 23, 2015, 12:40 PM
HobbyKingCSNYC is offline
Find More Posts by HobbyKingCSNYC
HobbyKingCSNYC's Avatar
United States, NY, Brentwood
Joined Dec 2013
395 Posts
Quote:
Originally Posted by Econoline View Post
HK West isn't shipping my order after 3+ days now, all items are in stock and paid for.

I'm wondering if I should keep waiting or cancel the order and reorder from another warehouse. Any advice?
PM me the details and I'll look into it...

Rob

HK CS NY
HobbyKingCSNYC is offline Find More Posts by HobbyKingCSNYC
Site Sponsor
Reply With Quote
Old Apr 23, 2015, 01:00 PM
Skull Kid is online now
Find More Posts by Skull Kid
Registered User
Skull Kid's Avatar
United States, WA, Orting
Joined Feb 2015
44 Posts
My order has been on "printed" for a little over a week, it seems like there is no movement going on at the west warehouse. I'll be asking for my money back really soon.
Skull Kid is online now Find More Posts by Skull Kid
Reply With Quote
Old Apr 23, 2015, 05:10 PM
Econoline is offline
Find More Posts by Econoline
Registered User
Econoline's Avatar
United States, CA, Ventura
Joined Nov 2007
180 Posts
^^ I'm wondering why your order hasn't gone to status = "paid". I doubt they will ship until HK sees it as paid. Might be worth checking on that.
Econoline is offline Find More Posts by Econoline
Reply With Quote
Old Apr 23, 2015, 08:48 PM
hangtheman is online now
Find More Posts by hangtheman
Kid at heart..
United States, TX, Houston
Joined Apr 2014
511 Posts
Quote:
Originally Posted by Econoline View Post
^^ I'm wondering why your order hasn't gone to status = "paid". I doubt they will ship until HK sees it as paid. Might be worth checking on that.
Econoline, "Printed" Status means it has already been paid and the order has printed at the warehouse awaiting packaging and shipment. If it has been printed status for over a week, there's something not right there..
hangtheman is online now Find More Posts by hangtheman
Reply With Quote
Old Apr 24, 2015, 03:35 PM
buggycrazy is offline
Find More Posts by buggycrazy
Registered User
Joined Apr 2015
16 Posts
Quote:
Originally Posted by HobbyKingCSNYC View Post
PM me the details and I'll look into it...

Rob

HK CS NY
Great to you on here to assist. I'm waiting on a 2 week old order that was paid with everything stock from the East USA warehouse.

I shall PM you my order # and would be grateful for any help. Thanks!
buggycrazy is offline Find More Posts by buggycrazy
Reply With Quote
Old Apr 24, 2015, 03:46 PM
buggycrazy is offline
Find More Posts by buggycrazy
Registered User
Joined Apr 2015
16 Posts
Quote:
Originally Posted by buggycrazy View Post
Great to you on here to assist. I'm waiting on a 2 week old order that was paid with everything stock from the East USA warehouse.

I shall PM you my order # and would be grateful for any help. Thanks!
Edit: Rob, I tried twice to send a PM to you, but there's no confirmation and it doesn't go into my sent box so not sure if you got them.
buggycrazy is offline Find More Posts by buggycrazy
Reply With Quote
Old Apr 24, 2015, 06:13 PM
Commencal is offline
Find More Posts by Commencal
Registered User
United States, WA, Renton
Joined Apr 2015
6 Posts
I tried to PM Rob as well, got the same thing, no messages in the pm's sent box, not sure if he got them or not.

I placed my order from the US west warehouse on 4/15/2015 at 3:59 pm, order is still in "printed" status as of now. Used the live chat once (two days ago), said they would escalate my order but still hasn't shipped. I ordered some items from china on the 13th, they have already arrived at my doorstep.

I've heard the warehouse is in Oregon somewhere, tempted to drive down and pull the order myself at this rate. For my first venture into RC/multirotor's this has been interesting to say the least. Guess the fact that I'm impatient means I'm excited about it still.

For reference:
order#: 20011369472

Items:
Description Quantity Unit Price
Afro ESC 30Amp Multi-rotor Motor Speed Controller (SimonK Firmware) (US Warehouse) 4 US$14.00 IN STOCK

MultiWii 328P Flight Controller w/FTDI & DSM2 Comp. Port (US Warehouse) 1 US$27.80 IN STOCK

Aluminum Square Tube DIY Multi-Rotor 12.8x12.8x340mm (.5Inch) (Black) (US Warehouse) 6 US$1.12 IN STOCK

PolyMax 3.5mm Gold Connectors 10 PAIRS (20PC) (USA Warehouse) 2 US$1.82 IN STOCK

Turnigy Pure-Silicone Wire 16AWG (1mtr) Red (USA warehouse) 2 US$1.36 IN STOCK

Turnigy Pure-Silicone Wire 16AWG (1mtr) BLACK (USA warehouse) 2 US$1.36 IN STOCK

Turnigy Pure-Silicone Wire 12AWG (1mtr) RED (US Warehouse) 1 US$2.52 IN STOCK

Turnigy Pure-Silicone Wire 12AWG (1mtr) BLACK (USA warehouse) 1 US$2.38 IN STOCK

Turnigy Aerodrive SK3 - 2836-1500 Brushless Outrunner Motor (US Warehouse) 4 US$23.65 IN STOCK
Commencal is offline Find More Posts by Commencal
Reply With Quote


Thread Tools

Similar Threads
Category Thread Thread Starter Forum Replies Last Post
Discussion canceled order but charged anyway, now my bank account is overdrawn 1970IHTA HobbyKing 8 Mar 06, 2014 01:02 AM
Discussion How to CANCEL an order so I can re-order from different HK warehouse? Little-Acorn HobbyKing 4 Oct 25, 2011 01:12 AM
Discussion FYI -- HK Order Cancellations Don Bourdon HobbyKing 1 Jan 20, 2011 07:45 PM
Discussion Canceled HobbyKing 1500mw order, what should I buy instead? bamm FPV Talk 4 Dec 07, 2010 09:10 PM
I just "ordered" my Christmas gift from my wife. Should I feel bad? Jeremy Z Electric Plane Talk 28 Dec 04, 2005 08:58 AM