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Old May 01, 2015, 10:36 AM
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tentech.co.uk - no communication

Anyone having trouble with tentech.co.uk?

I placed an order for 4 thug arms on April 20 and have not heard from them - no shipping confirmation or tracking number.

I have tried to call them several times (goes to voicemail) and have sent several emails with no reply.
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Old May 01, 2015, 02:19 PM
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Tentech emailed me back today, saying they have been out of the office at a show and would get me a tracking number tomorrow.

This is no excuse for poor service or communication. Hopefully they have someone working their shipping dept. and taking care of customer's needs while they are off at shows for 10 days at a time.. I will not be happy if my order is just now being shipped.
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Old May 02, 2015, 02:14 PM
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Tentech emailed me this morning with a tracking number as promised.

Order was shipped April 23 and a note left at my door by post man today so all is well.
Don't have concerns when ordering from them.

I'm glad my worries were resolved, thanks tentech!
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