|Jun 06, 2012, 01:18 PM|
Joined Oct 2006
Lack of customer service
I do 99% of my hobby purchases online and I average 1 to 6 orders per month.
well I have to give Cermark the award for the 1st online e-store to screw me over out of 6 years of purchases from many different e-stores..GOOD JOB!
And I'll make shure to fair warn my flying buddies about my experience about the piss poor customer service or there lack of...
The word of mouth goes a really long ways when it comes to online stores..and cermark has earned it...
|Jun 06, 2012, 10:05 PM|
To be fair, we have had a rash of screw ups recently. So oTc's criticism is justified. However, I am positive that we did not charge oTc's credit card nor paypal. As for why we don't take paypal, it is simply because we are not capable of take it. We are trying to, but only on request only basis.
You may also notice that there are many orders sitting in LIMBO. It is due to Hosting Service being down. There is not a whole lot that we can do, because we can not even get into the administration side of the website... RIGHT NOW THE HOSTING SERVICE LOST OUR CHECKOUT FEATURE! ... unfortunately, not the first time either...
It is still our responsiblity. Hence, sorry oTc. Hope your order with others are more successful. There is no need to be rude and no need to sugar coat. Our industry is too small.
** this is a copy of reply that I have posted on another thread ** http://www.rcgroups.com/forums/showt...k#post21820658
|Jun 15, 2012, 12:45 AM|
Joined Mar 2010
Steve, you have major problems over there and your business rep will be ruined in short order if you do not correct. This goes beyond Ia screwed up ordering system. In my case, I returned a defective Neo 10 after discussion with Alex, at his request. This was 3 months ago. Twice I have called Alex, who says " oh yes, replacement will go right out" , then nothing.
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