HobbyKing.com New Products Flash Sale
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Old Dec 07, 2012, 11:50 AM
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Joined Nov 2006
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Question
Is Hobbypartz still operating?

Hello! Anybody home? Hobby parts?
My order was placed more 10 days. Not a piece of information, no any notice, no order status update, no one answer the phone for 40 mins on service line, no one response the online ticket, but money has been taken is this company still operating?

Josh
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Old Dec 07, 2012, 12:14 PM
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Oahu, Hawaii
Joined Jul 2009
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I'm in the same boat as you. No responses to my e-mails either.
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Old Dec 10, 2012, 11:54 AM
HobbypartZ Support
Joined Jul 2011
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Quote:
Originally Posted by joshc147 View Post
Hello! Anybody home? Hobby parts?
My order was placed more 10 days. Not a piece of information, no any notice, no order status update, no one answer the phone for 40 mins on service line, no one response the online ticket, but money has been taken is this company still operating?

Josh
Would you happen to know your order number?
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Old Dec 13, 2012, 11:39 AM
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Finally have my order cancelled. But, again, no notice about cancellation sent out. They said it should be sent out in 1-2 days. Well...let me see how long exactly they will start the process this time. Maybe another couple weeks.
It's really a crap.
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Old Dec 13, 2012, 12:32 PM
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United States, CA, Industry
Joined Jan 2011
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Hey sk8rob,
Please give us a brief description and your order number. Thanks!

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Originally Posted by sk8rob View Post
I'm in the same boat as you. No responses to my e-mails either.
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Old Dec 13, 2012, 12:33 PM
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United States, CA, Industry
Joined Jan 2011
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Hey jochc147,
What was your order number? I can check the current status for you. Thanks !

Quote:
Originally Posted by joshc147 View Post
Finally have my order cancelled. But, again, no notice about cancellation sent out. They said it should be sent out in 1-2 days. Well...let me see how long exactly they will start the process this time. Maybe another couple weeks.
It's really a crap.
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Old Dec 13, 2012, 09:32 PM
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Port Coquitlam, BC CANADA
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Quote:
Originally Posted by Nitro_Nancy View Post
Hey jochc147,
What was your order number? I can check the current status for you. Thanks !
While she is checking your order, why not check out Hobby Partz's rating with the City of Industry Better Business Bureau? It might explain why your order and money went "POOF!!!!"
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Old Dec 14, 2012, 09:01 PM
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United States, CO, Castle Rock
Joined Dec 2009
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Interesting... Seems like they haven't stocked inventory in a while either. They barely have any lipos and what was said would be in stock soon hasn't changed. I think I will have to purchase elsewhere until I can see how things work out
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Old Dec 17, 2012, 07:08 PM
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It's been six days since the date order got cancelled. They promised to send the cancellation confirmation email in 1-2 business day.
Are they close for X'mas holiday already??
It's gone for a month to deal with Hobbypartz for this order.

Never never to buy any stuff from the this crap store.
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Old Dec 17, 2012, 07:09 PM
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Originally Posted by Nitro_Nancy View Post
Hey jochc147,
What was your order number? I can check the current status for you. Thanks !
Can you help?
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Old Dec 17, 2012, 07:11 PM
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Originally Posted by Nitro_Nancy View Post
Hey jochc147,
What was your order number? I can check the current status for you. Thanks !
Quote:
Originally Posted by Stumblebee View Post
While she is checking your order, why not check out Hobby Partz's rating with the City of Industry Better Business Bureau? It might explain why your order and money went "POOF!!!!"
Agree +1
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Old Dec 18, 2012, 09:22 AM
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Port Coquitlam, BC CANADA
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I really hate to see all of these problems with Hobby Partz. Guys (and gals), do yourself a favor. Investigate before you invest. Here is the Better Business review on Hobby Partz. It doesn't get any clearer than this. The company has an "F" rating.

http://www.la.bbb.org/business-revie...ry-CA-13212870
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Old Dec 18, 2012, 10:57 AM
Newbie but coming on fast
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United States, KY, La Grange
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This is an interesting thread. I have ordered from Hobbypartz.com in the past and had good service with no issues.
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Old Dec 18, 2012, 01:36 PM
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United States, CA, Industry
Joined Jan 2011
592 Posts
Hey joshc147,
We're sorry about the inconvenience. What is your order number so I may further assist you? If you don't have your order number, I can look it up through your email and zip code. Please PM all the information. Thanks!



Quote:
Originally Posted by joshc147 View Post
It's been six days since the date order got cancelled. They promised to send the cancellation confirmation email in 1-2 business day.
Are they close for X'mas holiday already??
It's gone for a month to deal with Hobbypartz for this order.

Never never to buy any stuff from the this crap store.
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Old Dec 18, 2012, 01:47 PM
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United States, CA, Industry
Joined Jan 2011
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Hey guys! Thanks for the honest feedback and we are well aware of the improvements that need to be made. Here is a interesting video to take a look at.
For the customers who need further assistance with their orders I will be waiting patiently to help you guys out!

Better Business Bureau 20/20 Investigation (8 min 43 sec)





Have a great holiday guys!!
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