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Old Jun 12, 2015, 06:01 PM
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HobbyKing WEST shipping issues??

I've been waiting 6 days for an order (very small) to ship. I've been a customer since they were Hobby City so I understand crap happens. Spoke with Chineese Harold and Kenney, and got the same "there is a problem at that warehouse" answer. Anyone know what's going on???
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Old Jun 12, 2015, 06:51 PM
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PM me the order number and I'll look into it.

Rob

HK CS NY
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Old Jun 14, 2015, 01:41 AM
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Sent and thank you!
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Old Jun 16, 2015, 08:24 PM
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Let me tell you about the time I ordered a HK450Gt from the West warehouse and got a 3 ch rx instead and the poor customer service and wait I had to endure to finally get my helicopter. And to add insult to injury I was never reimbursed for the postage to send the tx back. And by the way, I'm a platinum customer! I still buy from HK quite frequently but I always have my fingers crossed when I do, hoping for the best and knowing that I'm better off taking the loss if my order's wrong or a part is defective than dealing with their sad excuse for customer service.
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Old Jul 01, 2015, 01:22 PM
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Pa Flyer,i'd be really surprised if it was the boys from the USACS because they have a good reputation on these threads for getting things done and fast,especially Rob because i've seen a good few posts people thanking him for his quick and helpful service,so if you ever have a problem in the future it might be worth trying these boys first,the best way would be to send Rob a PM,but lets hope you never need to.
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Old Yesterday, 03:58 PM
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They must have fixed things now. I ordered several items, making sure they are all from the West warehouse, in the morning In the wee hours of the next day the USPS shows as acceppted and in transit to me. Delivery shows as coming in the next business day.

Not to say there can not be issues as I had one package go through Bell Gardens CA 3 times before it made it, too......that was a couple of months ago......

We tend only to report the negative but they do good more times than not

Thanks guys!
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