HobbyKing.com New Products Flash Sale
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Old Jul 17, 2013, 03:34 PM
Registered User
United States, OH, Carrollton
Joined Nov 2012
159 Posts
Alert
Booo bad bussiness

I recently bought a power supply and a t-6 thunder charger
a little over a week ago. 2 units go blank when charging
I was asked to return the item but little did I know that
I have to incur the shipping cost to send the item back
with no hope of getting a refund even tho I was sent a faulty
product the following is a online chat with them
so buyer beware of this company!

Andy: Hi, how can I help you?

Curt: will I be reinburst for shipping on a item I bought and was found to be faulty

Curt: i was asked to return it wirh a rma #

Andy: We don't refund for shipping cost.

Curt: but it wasn't my fault it was bad why should i assume cost

Curt: that's just bad PR

Andy: I'm sorry about that, but we don't refund for shipping cost.

Curt: well i guess live and learn i wont buy from you guys again and ill pass the info on
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Last edited by Trimax; Jul 17, 2013 at 05:11 PM.
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Old Jul 18, 2013, 11:25 AM
HobbypartZ Support
Joined Jul 2011
335 Posts
Would you happen to know your order number for the charger? The rep is wrong they should of been able to issue you a return shipping label for the item to have it sent back to us.

-Charlie
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Old Jul 18, 2013, 12:42 PM
Registered User
United States, OH, Carrollton
Joined Nov 2012
159 Posts
Quote:
Originally Posted by RaidenCharlie View Post
Would you happen to know your order number for the charger? The rep is wrong they should of been able to issue you a return shipping label for the item to have it sent back to us.

-Charlie
yhst-62196​343123315-​392389
but i already paid to have it shipped back yesterday i believe the charges where 13.48 it will be listed on the package when you recieve it
i orginaly talk to some one the phone they sent out the email rma and thats what i kinda expected to get a shipping label
but just figured that the cost would be recouped by HP so i was suprized that Andy said you dont pay to have items returned!
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Last edited by Trimax; Jul 18, 2013 at 12:48 PM.
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Old Jul 19, 2013, 11:19 AM
HobbypartZ Support
Joined Jul 2011
335 Posts
I'll have the billing department reimburse you the $13.48 when the charger is exchanged. You'll be sent a email to let you know when the funds will be back in your account when the refund has been applied.

-Charlie
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Old Jul 25, 2013, 10:26 PM
Registered User
United States, OH, Carrollton
Joined Nov 2012
159 Posts
Received my shipping refund and wanted to Thank You for that... I will consider you for further purchases because of your honesty...now excitingly waiting for my charger return
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