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While I retract my initial, strongly worded negative review of this hobby retailer, I am still of the opinion that their "customer service" is a bit of a weak link.

That said, I will add that their prices are among the best I've seen on the internet - And I will buy from them.

... Lennie

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While I rarely participate in internet message groups regarding our store, this person was responded to in less than 15 minutes when he sent in a message on Tuesday asking for free shipping on an order. He was responded to again within three hours this morning (his message came in outside of our business hours).

The most likely culprit is a spam filter that caught our response, which unfortunately we don't have much control over. We do test email reception from major providers periodically and normally they do arrive, so I am not sure what happened here.

We do our best to respond to all support requests within a day or less, and we do have a direct phone line as well.

I use AmpDraw for most of my air frame purchases. They have been spectacular to deal with. I did have 1 mistake with an order, and I was promptly taken care of with IMO a satisfactory resolution.

Can't say enough good things about these guys. When I get my nCPX, it will come from AmpDraw!