|Jul 13, 2008, 06:52 PM|
Millennium R/C is the best at customer service
I'm sure everyone posting here already knows this,
but I am very impressed with the customer sevice from Millennium R/C.
Today I tried to make an order for some X-Gear, and due to problems with the website, my order would not go thru. (International order to Canada)
I emailed Millennium about the problem and within hours I had a reply, and an hour after that Karen emailed me my invioce, and all I had to do was click the link in it to be taken to PayPal.
One more click and it was paid for.
Doesn't get any easier than that.
I have only ordered twice from Millennium (the above order being the 2nd time)
Sure wish all online vendors handled customer service as good as this!
Thank You James and Karen!
|Jul 14, 2008, 03:37 PM|
Joined Aug 2004
Ditto, After seeing the quality of the SSX, I ordered a wing kit to build a night wing and some other misc stuff. Next day I get an email from Karen stating that the postage was off and they were refunding $5.00.
I've never evver had something like that happen before.
And a good deed does not get forgotten. I ordered 17 more SSX PARF's last week for my clubmates, for our fly in next month.
|Jul 15, 2008, 07:47 AM|
Thanks, I really appreciate the nice comments. I am a strong believer that customer service can make or break a business. We will always go the extra mile to keep our customers happy.
James J Karpy
President and CEO Millennium R/C
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